I have similar problem that I can't turn on iCloud backup on my new iPhone.
I tried to capture traffic with Fiddler, and I found this request was broken.
Authenticator recover backup not working
Jarn Gotostos
21
Reputation points
Hi, I really need. Microsoft Authenticator recover account is not working.
It says, "Unable to recover, something went wrong, please send us logs...."
7 answers
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Tim OuY 6 Reputation points
2022-05-05T05:46:04.437+00:00 -
Ryan Andres 1 Reputation point
2022-05-05T18:46:32.587+00:00 I'm having this issue as well on two Android devices.
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Erwin 26 Reputation points
2022-05-07T10:35:31.887+00:00 I have the same issue, please help!
Incident-id: X8DJ2697
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rkhatri 1 Reputation point
2022-05-07T22:37:33.09+00:00 I'm having exact same issue when trying to recover on new android device
It says, "Unable to recover, something went wrong, please send us logs...."
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Keyless 1 Reputation point
2022-05-08T10:25:24.127+00:00 I'm experiencing the exact same issue as well. This used to work without any problems before and now just all of a sudden just stopped working.