Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
Hi, Even I am facing the same issue and I couldn't find solution for this.
Can anyone please help me on this ?
Connect to Azure VM by RDP: An internal error has occurred
laco
11
Reputation points
Hi all,
we have the Azure virtual machine:
account: ******@xxxxxxx.xxx,
account type: Personal account,
subscription: Microsoft Partner Network,
resource group: xxxxxxxxxxx,
virtual machine: xxxxxxxxxxx,
public ip address: xx.xxx.xx.xx:xxxx and
OS: Windows Server 2012 R2 Datacenter.
I downloaded the xxxxxxxxxxx.rdp from Azure portal.
If I clicked on the RDP I had got error:
Remote Desktop Connection: An internal error has occurred.
Do you know cause?
Thank you very much.
Azure Virtual Machines
{count} votes
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laco 11 Reputation points
2020-09-08T13:29:50.68+00:00 Here is screenshot:
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Vinicius Deschamps 201 Reputation points2020-09-08T16:33:54.417+00:00 Hi Iaco,
Do you have any NSG Inbound rule applied to the VM?
Thanks,
Vinicius Deschamps
https://viniciusdeschamps.com.br -
laco 11 Reputation points
2020-09-09T10:31:06.36+00:00 Hi Vinicius,
yes, we have got inbound rules see the picture.
Thanks
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Vinicius Deschamps 201 Reputation points
2020-09-09T12:22:50.537+00:00 Did you try to redeploy your VM? You can follow the steps present here https://viniciusdeschamps.com.br/redeploy-azure-virtual-machine/
If does not work, please check this article and let us know how it goes
Also, did you check if you are able to connect from a home computer or different computer? Because I found some good attempts here
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laco 11 Reputation points
2020-09-10T10:24:49.527+00:00 Hi Vinicius,
I will redeploy VM and I will inform you, if it helped to me or not.
Thanks. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 51%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
JOSE E RIVERO 1 Reputation point2020-12-30T00:38:27.22+00:00 Remove the rule in NSG Inbound rule and create again. :)
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JOSE E RIVERO 1 Reputation point
2020-12-30T00:38:36.303+00:00 Remove the rule in NSG Inbound rule and create again. :)
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6 answers
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Sathar Faiq 1 Reputation point2021-01-27T19:47:09.683+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 77%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Andreas Hermansen 1 Reputation point2020-09-18T08:59:53.637+00:00 Hi - had same issue on 3 diffrent machines. I can connect to mine if I connect while it is restarting.
I did a permanent fix, with these 3 settings. Remove the checkmark in pic1. Change setting in group policy in pic2. And delete the machine keys, pic3. So now i dont have the issue anymore.
Br Andreas
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 67%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Manish Jha 236 Reputation points2020-09-14T12:22:04.567+00:00 Have you tried connecting to the VM via SAC
Please perform these steps
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 54%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Rui Couto 1 Reputation point2020-09-14T09:29:46.163+00:00 Hii !!!
I am having the same problem
But it is an intermitent problem, if i try several time sometimes it connect well.
If i drop the connection again it can take a while, but in a lot of tries, one connect well
any idea of waht it can be?
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whoward-msft 2,771 Reputation points2020-09-08T19:34:05.223+00:00 Hey [@](/users/na/?userId=9ecdf8bb-0000-0003-0000-000000000000),
Because you are receiving an internal service error when attempting to RDP into your VM. I'd advise you to take a look at this doc here. This doc explains what that error means and offers a solution. Hope this helps!
If this answer helped you solve your issue, please mark this answer as accepted to help others in the community with similar issues.
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laco 11 Reputation points
2020-09-09T10:34:56.693+00:00 Hi Winston,
the document, on whom you referred I read, but my problem did not resolve.
Thanks. -
whoward-msft 2,771 Reputation points
2020-09-09T19:07:08.997+00:00 Hey [@](/users/na/?userId=9ecdf8bb-0000-0003-0000-000000000000),
Sorry to hear that didn't work, so what error specifically do you get after detaching the OS disk and recreating the VM? I'd like to learn where the troubleshooting guide failed so I know where you are. After detaching the OS disk, recreating the VM, and attempting to RDP into it, what do you get? Thanks!
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laco 11 Reputation points
2020-09-10T10:25:12.173+00:00 Hi Winston,
I will redeploy VM and I will inform you, if it helped to me or not.
Thanks. -
whoward-msft 2,771 Reputation points
2020-09-11T17:40:28.717+00:00 Hey laco,
Just following up with you, were you able to solve the issue? Looking forward to hearing back from you.
Thanks!
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