Questions

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Unable to Recover Authenticator Backup

Encountering an error when trying to recover an authenticator backup: "Your Backup is not stored with account." What steps can be taken to resolve this issue?

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seifadin 0

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idaira 0

0 answers

MS 360 and Office

I have downloaded MS 360 onto my laptop, but I’m unable to open any documents. I have done both, the Quick Repair and Online Repair, restart my laptop after each fix is completed, but still unable to open my documents. When I click on a document, the…

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Scarf it Up 0

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Migration of Data

Hello, What is is the best and most efficient (performance wise) method to migrate of full data from large database to small multiple database (microservices) during cutover. Thanks

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SVA 116

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Erland Sommarskog 121.4K MVP Volunteer Moderator

2 answers

Print Artist files are *.pra. Will I be able to open and use them when I get a new PC with Windows 11?

I have used Print Artist to make greeting cards for many years and reuse the cards. I have to switch to a new PC with Windows 11. Will I be able to open and continue using the *.pra files in Windows 11?

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Judy Gluck 0

edited an answer

GTS-NJ 0

0 answers

I cant send any emails from my live.co.uk account

I cant sent any emails. Currently sitting in draft as queued. I have enough storage but it does say my certificate is invalid. Can anyone help?

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gwen kelly 0

1 answer

scan multiple pages as PDF file in Windows 11

How do I scan multiple pages as a PDF file in Windows 11?

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CMEPOA 0

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GTS-NJ 0

0 answers

(Surface Laptop Studio 2) Certain keys not registering a press

I'm using a Surface Studio 2, and recently the minus ( - ) and left bracket ( [ ) keys have stopped working, but only mostly. If I press the key rapidly, maybe 10 to 20 times in quick succession, I might finally get it to produce one of the needed…

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Times 0

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Barb Bowman 5 MVP Volunteer Moderator

2 answers

Windows 11 search indexing extremely slow on fast box, already tried every common recommendation

I recently did an in-place upgrade from Windows 10 22H2 to Windows 11 Enterprise 24H2 (26100.4351) on two Lenovo boxes. In both cases, the search index was wiped by the process and indexing restarted from scratch. On my older box (a 2020 X1), indexing is…

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AdamKessel-0270 71

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AdamKessel-0270 71

1 answer

<Mod remove PII>@yandex.com

Every time I send an email with an attachment. The email goes to the person I am sending it to. In the junk folder I get an email that says the email that I sent could not be sent to [<Mod remove PII>@yandex.com] which I don't understand why I…

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Poirier Guidelines 0

answered

Andy David - MVP 157.4K MVP Volunteer Moderator

1 answer

unable to scale an app service plan

when trying to scale out an app service plan it's telling me that i need a higher quota. however it's saying that current usage is -2 and current limit is 0, despite current configured instances being 1. it's telling me i need to request a new limit of…

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JTG 0

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JTG 0

1 answer

how to delete a Immutable blob storage which is delete-protected by locked time based retention policy

how to delete a Immutable blob storage which is delete-protected by locked time based retention policy?

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Jagdeep Kaur Saini 20

commented

Nandamuri Pranay Teja 3,610 Microsoft External Staff Moderator

0 answers

Issue with Entra Verified ID returning not found for credentials

Hi Microsoft Support, I was not able to any service Entra Verified ID, so I selected a random one. We’re encountering an issue where a number of users’ Verifiable Credentials (VCs), previously issued via Microsoft Entra Verified ID, appear to have been…

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Loic Nguepi 0

edited a comment

Loic Nguepi 0

0 answers

Windows Server 2022 in-place upgrade to 2025 keeps failing "Windows setup failed"

My windows server upgrade keeps failing and i don't know why. I have tried a lot of solutions online but nothing works. Here is my setuperr.log file incase anyone can help me debug where and why it's happening. setuperr.log

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David Collen 0

1 answer

Azure File Sync Agent Getting Unauthorized message While Registering the server with Storage Sync Service

Hi We have Server which was hosted in AWS and we have enabled the Azure ARC on that machine However while Registering the Sync Agent Server with Sync service we are getting Unauthorized issue My account was having Owner permission and Also the Agent…

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Amit Kumar 0

commented

Nandamuri Pranay Teja 3,610 Microsoft External Staff Moderator

0 answers

Installing Microsoft office on my android

"To use this site yu need to change your browser settings to enable DOM storage or cookies" I've changed google to allow third party cookies, but to no avail.

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Birdie House 0

2 answers

Urgent: Requesting Azure credit tier upgrade before June 30 program transition

Hi Microsoft team, We’re part of the Microsoft for Startups Founders Hub and currently in the $25k Azure credit tier. We recently became aware of the upcoming program changes taking effect on June 30, 2025, and would like to urgently request an upgrade…

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Serdar Aksoy 0

commented

Abiola Akinbade 29,405 Volunteer Moderator

1 answer

I am not receiving verification code in my authenticator application to sign in my azure microsoft account(PII removed@gmail.com)

I am unable to login into my azure account( PII ******@gmail.com ). Everytime i am entering my email and password to login it is asking for the authenticator code which i am not receiving on my phones authenticator app. kindly remove this…

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vikash verma 0

answered

Abiola Akinbade 29,405 Volunteer Moderator

0 answers

This is the email of my hacker.

I have posted previously that someone has hacked my outlook.com and signing out everywhere doesn’t get them out. Nothing I do, gets this person out. They are logged into my outlook.com with this email address, ******@outlook.com. How can I use this email…

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Clinton van der Westhuizen 0

0 answers

Brought Microsoft standard subscription instead of family

I brought a Microsoft 365 personal subscription instead of the family subscription I usually buy. The family one is only $2 more & I just want to upgrade to that as I realised my mistake within minutes of buying. I can’t afford to cancel the standard…

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Tia 0

commented

Jeff McCashland 481 Microsoft Employee Moderator

0 answers

A win32 service has got a confused configuration

Hi, as you can see in the screensnips, 'sppsvc' became a bit of a mess (possibly in the wake of the utilities' action takeown.exe and icacls.exe). So, given the activation error that's described…

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Claus Debanker 101

edited a comment

Claus Debanker 101

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443,289 questions

Unable to Recover Authenticator Backup

MS 360 and Office

Migration of Data

Print Artist files are *.pra. Will I be able to open and use them when I get a new PC with Windows 11?

I cant send any emails from my live.co.uk account

scan multiple pages as PDF file in Windows 11

(Surface Laptop Studio 2) Certain keys not registering a press

Windows 11 search indexing extremely slow on fast box, already tried every common recommendation

<Mod remove PII>@yandex.com

unable to scale an app service plan

how to delete a Immutable blob storage which is delete-protected by locked time based retention policy

Issue with Entra Verified ID returning not found for credentials

Windows Server 2022 in-place upgrade to 2025 keeps failing "Windows setup failed"

Azure File Sync Agent Getting Unauthorized message While Registering the server with Storage Sync Service

Installing Microsoft office on my android

Urgent: Requesting Azure credit tier upgrade before June 30 program transition

I am not receiving verification code in my authenticator application to sign in my azure microsoft account(PII removed@gmail.com)

This is the email of my hacker.

Brought Microsoft standard subscription instead of family

A win32 service has got a confused configuration