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Microsoft 365 developer program - dashboard E5 subscription add phone for security error.

Caio Felipe Gomes Pereira 36 Reputation points
2022-08-25T19:02:15.797+00:00

The phone number I am trying to use at this page is the same I have tied to this microsoft account.

However, no matter the format I try to use, from:

  1. only the numbers.
  2. number + region (format that regular microsoft account accepted and sent sms).
  3. country + region + number.

the error always are the same. I have tried + 3 phones from family members at the house to see if at least one would work, and all of them ends at same error.

"We're unable to send the code to that number. Please provide a valid cell phone number and try again."

Have tried 4 different browsers, installing one from 0 to ensure "clean browser", all of them also on incognito mode, and still the same error.
For reference will place an image of it using my Microsoft account phone number with region code, which was one of the tries I did.

235003-with-city-code.png

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13 answers

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  1. JimmySalian-2011 42,146 Reputation points
    2022-08-25T19:22:51.307+00:00

    Hi,

    Can you please create a support case via this link - gethelp

    Also there is a support number Assisted Support
    0800 761 7454

    7a3f017a-c951-7e06-1bd7-64bf7fc202ff

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    2 people found this answer helpful.
  2. Jerald de la Cruz 6 Reputation points
    2022-11-08T21:50:15.213+00:00

    Same here. Error below :
    We can't continue with the signup process for the following reasons: 

    Your phone number did not pass security checks.  
Your phone cannot receive an SMS code.

    MS-CorrelationID: e98696fc-f287-46b4-9c7d-d54164fa4704

    Code: 40313

    1 person found this answer helpful.
    0 comments
  3. Hendrik 111 Reputation points
    2022-09-08T22:59:29.323+00:00

    Having the same problem (different country). Tried all possible combinations of my number, tried different browsers...

    0 comments
  4. Matheus Hilário 1 Reputation point
    2022-09-14T01:10:50.203+00:00

    I'm having the same issue. Brazil is not even on the list right now.

    0 comments
  5. Jonas Aeschlimann 1 Reputation point
    2022-11-18T20:38:17.617+00:00

    same here

    262043-problem.png

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