Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,092 questions
1 answer
Deleting file in OneDrive error "Request was cancelled by event Received....", Found a method.
This is a follow up to a question that is locked but shows no answer (that I could see). [https://learn.microsoft.com/en-us/answers/questions/5424798/request-was-cancelled-by-event-received-if-attempt?source=docs] The issue occurs when trying to delete…
Microsoft 365 and Office | OneDrive | For business | Windows
asked
2026-09-14T02:39:02.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 90%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Josh Gomez
0
Reputation points
commented
2026-09-15T00:33:24.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 59%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kien
1,545
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Improper Handling of Microsoft Certification Exam by Pearson VUE
Hello Microsoft, I would like to formally report an issue I experienced today with your exam delivery partner, Pearson VUE. I was scheduled to take the SC‑300 exam at 9:45 AM EST and arrived 30 minutes early, as recommended. I downloaded the exam…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,856 questions
asked
2026-09-14T23:00:37.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 70%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Kasra ghasemi
20
Reputation points
commented
2026-09-15T00:27:34.52+00:00
Kasra ghasemi
20
Reputation points
1 answer
Is the Norton 360 Deluxe antivirus compatible?
Will the Norton 360 Deluxe antivirus program compatible with the Microsoft windows 11 surface laptop that runs on an arm processor? Thank you. What other antivirus programs would work on the windows 11 surface laptop with arm processor besides…
Surface | Surface Laptop | Safety and security
333 questions
asked
2026-09-14T19:57:07.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 71%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Josie Camarena
0
Reputation points
answered
2026-09-15T00:25:56.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,361
Reputation points MVP
Volunteer Moderator
1 answer
Cannot Delete Deleted Items
My Outlook says it has 22GB of used space out of 15GB. 19.7GB of that is in Deleted Items. When I click "Empty" on Deleted Items, I get this message: "You cannot permanently delete these items. Try deleting your recoverable items folder.…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,791 questions
asked
2026-09-14T21:17:25.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 1%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Moh
0
Reputation points
answered
2026-09-15T00:23:28.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jhun Buala
5,720
Reputation points
Independent Advisor
2 answers
WINDOWS UPDATE ISSUES
I contacted the help tech on the computer, and they called back fast on 9/12 at 3pm she worked on my laptop for 1 1/2 hours and told me they would continue tomorrow and we set a call me back time at 11 am 9/13 well I didn't get a call so I re asked on…
Windows for home | Windows 11 | Windows update
15,519 questions
asked
2026-09-13T22:53:11.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 70%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
richard vandermade
0
Reputation points
commented
2026-09-15T00:22:46.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
11,970
Reputation points Microsoft External Staff
Moderator
1 answer
Taking ownership of my mothers computer that I inherieted
I inherierited my moms laptop when she passed. How can I remove her information and include my information?
Windows for home | Previous Windows versions | Security and privacy
asked
2026-09-14T01:23:20.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 61%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tonya Turner
0
Reputation points
commented
2026-09-15T00:21:59.67+00:00
Ian-T
11,970
Reputation points Microsoft External Staff
Moderator
2 answers
Help removing service or inf xusb22 that installs xbox 360 peripherals.
there is a driver i wish to remove that is called xbox 360 peripherals. In order to remove this I have to stop something called xusb22 from reinstalling the driver when a peripheral is plugged in.
Windows for home | Windows 10 | Devices and drivers
39,749 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 48%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Outlook not sending group emails
My outlook will not send a group email. Can you help me with this issue. I just left my account and am on my wife's family account since we were both paying the family amount.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,695 questions
asked
2026-09-13T19:28:02.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 33%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
George Loomans
0
Reputation points
edited a comment
2026-09-15T00:21:20.5766667+00:00
Ian-T
11,970
Reputation points Microsoft External Staff
Moderator
2 answers
Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support
Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,141 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 57.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
1 answer
What Windows 11 OS license is needed to upgrade Surface Hub 3 to full Windows OS?
Hello. According to this documentation and the Microsoft Surface Hub 3 tech specs, this device can be configured/converted from Windows 11 IoT Enterprise with the Microsoft Teams Rooms on Windows experience to Windows 11 Pro/Enterprise. My CSP price…
Surface | Other
1,467 questions
asked
2026-09-14T12:55:22.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 11%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sam Snead
0
Reputation points
answered
2026-09-15T00:20:06.7766667+00:00
S.Sengupta
32,361
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft account hacked - hacked emails in my inbox won’t delete
My emails were hacked and the hacker changed my setting to a different language which looked like Vietnamese. I managed to follow the protocol of changing passwords, signing out of all accounts etc and I managed to change the language back to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,662 questions
asked
2026-09-14T23:15:21.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 81%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salina S
0
Reputation points
answered
2026-09-15T00:11:07.9333333+00:00
Jeronimo Fuerte
46,010
Reputation points
Independent Advisor
2 answers
remove search history,i have some very embarrassing searches on my microsoft exployer
remove search history,i have some very embarrassing searches on my microsoft exployer
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,630 questions
asked
2026-09-14T23:33:43.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 0%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
walter james
0
Reputation points
answered
2026-09-15T00:09:53.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Paulo GM
72,310
Reputation points
Independent Advisor
1 answer
surface 7th edition BATTERY need replacement.
hai. I need surface laptop 7th edition BATTERY need replacement. how to get one? very disappointed, the device started to fail its battery early march2026. now warranty is not covered. 3rd part vender/suppliers cannot help due to limited inventory. …
Surface | Surface Laptop | Power and battery
1,015 questions
asked
2026-09-14T09:33:41.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 84%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
A3mi77 AA
0
Reputation points
answered
2026-09-15T00:09:25.95+00:00
S.Sengupta
32,361
Reputation points MVP
Volunteer Moderator
2 answers
Transferring MS Applications from an old Win10 Laptop to a New Win 11 Laptop
I have purchased a replacement Laptop and purchased the pre-installed MS Office Software license to go with it. I would like to migrate 2 MS applications **- **Microsoft® Project 2021 and Microsoft® Visio® 2021 from my Old Laptop (Office Home &…
Windows for home | Windows 11 | Apps
2,378 questions
asked
2026-09-14T15:08:52.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 51%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Gibson
0
Reputation points
answered
2026-09-15T00:09:22.43+00:00
Jhun Buala
5,720
Reputation points
Independent Advisor
2 answers
Speakers and microphone work perfectly-- but no audio on teams (personal)
I have uninstalled and reinstalled Teams. I have a perfectly working speaker and microphone and used them all weekend on ZOOM. I can see the bar moving that it's accepting my audio when I test the mic, but I can get no sound when I try to listen. I have…
Microsoft Teams | Microsoft Teams Free | Other
Microsoft Teams | Microsoft Teams Free | Other
Additional features, settings, or issues not covered by specific Microsoft Teams Free categories
975 questions
asked
2026-09-14T23:16:07.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 43%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Linda Groundwater
0
Reputation points
answered
2026-09-15T00:07:06.3733333+00:00
Ferdinand Nanalig
32,855
Reputation points
Independent Advisor
1 answer
not able to login to workday on my new mobile
I changed my mobile device and since then I am not able to login to workday on my mobile. It keeps on showing signing in message.
Microsoft Copilot | Other
2,152 questions
asked
2026-09-10T05:09:40.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 53%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Saxena, Alka
0
Reputation points
commented
2026-09-15T00:04:53.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
12,620
Reputation points Microsoft External Staff
Moderator
2 answers
I can't get into my onedrive personal vault on my laptop
My personal OneDrive works normally, but Personal Vault is stuck in a browser authentication loop. When I click Personal Vault, I’m told to sign in; after successful sign-in, I am returned to the locked Personal Vault screen. I have already tried private…
Microsoft 365 and Office | OneDrive | For home | MacOS
Microsoft 365 and Office | OneDrive | For home | MacOS
A Microsoft file hosting and synchronization service.
1,233 questions
asked
2026-09-04T22:27:27.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 91%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYY%3C/text%3E%3C/svg%3E)
Yuri Yoshizawa
0
Reputation points
commented
2026-09-15T00:03:51.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
12,855
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Hotmail account cannot be added to Outlook for Android on any device, other accounts work normally
I have a personal Hotmail account that works normally in Outlook.com, Outlook for Windows, and Samsung Email. Other Hotmail accounts work normally in Outlook for Android. This particular Hotmail account cannot be added to Outlook Mobile. I have tested it…
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,270 questions
asked
2026-09-10T18:50:02.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Lenny Fridman
20
Reputation points
commented
2026-09-14T23:59:47.8333333+00:00
Emma1-N
12,620
Reputation points Microsoft External Staff
Moderator
1 answer
koble til Wonderboom høyttaler
Finner ikke Wonderboom blant bluetooth tilkoblinger
Windows for home | Windows 11 | Devices and drivers
24,396 questions
asked
2026-09-14T20:25:46.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 99%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kai B. Olsen
0
Reputation points
answered
2026-09-14T23:58:15.5533333+00:00
Ferdinand Nanalig
32,855
Reputation points
Independent Advisor
1 answer
ERR_SSL_PROTOCOL_ERROR
A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…
Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
416 questions
asked
2026-09-10T19:28:24.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 74%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
anju sukumaran
0
Reputation points
commented
2026-09-14T23:48:39.55+00:00
Xavier-D
12,855
Reputation points Microsoft External Staff
Moderator