Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,138 questions
1 answer
Outlook not receiving messages
Hi all, I have two accounts, the main one is okay but the second account has stopped receiving messages. How can I fix this? Rgds, Dave R.
Microsoft 365 and Office | Other
asked
2026-09-15T03:29:16.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 99%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
David Robinson
0
Reputation points
answered
2026-09-15T04:12:27.85+00:00
GsN5034 - IA
76,995
Reputation points
Independent Advisor
1 answer
Outlook 365 for Mac- Gmail issues...
I'm signed into my gmail account in " New" Outlook. I can see old emails, sent mails. New emails coming in are not syncing... Emails sent via Outlook are not sending, there is a number 1 in the drafts folder like it is there, but it's not…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,664 questions
asked
2026-09-14T21:29:34.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
dan harper
0
Reputation points
answered
2026-09-15T04:08:00.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
10,660
Reputation points Microsoft External Staff
Moderator
1 answer
My Microsoft account has been hacked
My Microsoft account has been hacked and the email used to log into the account has been changed, as well as the password. Now my old email is not recognized and I can't get files from OneDrive. I've gone through the Recovery process as well as the…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,143 questions
asked
2026-09-15T03:20:10.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Laura Stack
0
Reputation points
answered
2026-09-15T04:07:59.43+00:00
GsN5034 - IA
76,995
Reputation points
Independent Advisor
2 answers
Recover an old hotmail account
When microsoft retired the hotmail account, it required me to use outlook instead. I kept my old hotmail email to the outlook and added an outlook email. At the time, i still was able to have both emails available to me for a short while. I am trying to…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,793 questions
asked
2026-09-15T02:03:41.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 43%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
madi fabian
0
Reputation points
answered
2026-09-15T04:04:54.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jhun Buala
5,720
Reputation points
Independent Advisor
1 answer
I need accesss to a live person to assist with two users on our account that cannot access Outlook
Cannot gain access (two users) on an account to Outlook - receive POP outgoing server error messages - I see a number of devices on our account that I need to clean up - but need to speak with a real live agent
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,793 questions
asked
2026-09-14T18:36:01.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Mark Engleman
0
Reputation points
edited an answer
2026-09-15T04:03:41.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
12,790
Reputation points Microsoft External Staff
Moderator
1 answer
Blocked MFA
Hello, I have a block MFA and connot login in my account: Error Code: 399287 Request Id: [Moderator note: Personally Identifiable Information removed] Correlation Id: [Moderator note: Personally Identifiable Information removed] Timestamp:…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,174 questions
asked
2026-09-14T11:48:30.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Симона Иванова
0
Reputation points
edited the question
2026-09-15T04:01:24.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kai-Ex
1,570
Reputation points Microsoft External Staff
Moderator
1 answer
Help me please I need it
MY windows is not working PLZ help me And it doesn't work no more and I have a windows accent please help .
Windows for home | Windows 11 | Performance and system failures
32,448 questions
asked
2026-09-15T03:23:05.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 23%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ignacio Bueno
0
Reputation points
answered
2026-09-15T03:57:35.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV
170.1K
Reputation points
Independent Advisor
1 answer
microsoft account hacked
So my microsoft account got hacked about 1 year ago i recieved that my password has been changed from United States at 8/12/2025 11:49 PM i was confused because i live in serbia then when i tried to log in into my account i couldnt log in and i got a…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,664 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 23%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
1 answer
request a supervisor review and manual refund for an ongoing duplicate billing issue on my account.
I am the primary bill payer for a Microsoft 365 Family subscription. In addition to this, I have been paying $20/month for a standalone Copilot Pro subscription to get premium AI access in my Office apps. My standalone Copilot Pro subscription abruptly…
Microsoft Copilot | Other
2,152 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
0 answers
AADSTS500207 "The account type can't be used for the resource you're trying to access" — Credential Management API, External ID (CIAM) tenant
Goal: I'm setting up Passkey (FIDO2) support for customer sign-in on a Power Pages portal, using Microsoft Entra External ID (CIAM) as the identity provider. Current authentication is email + password as the primary method, with email one-time passcode…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
4,081 questions
asked
2026-09-15T03:46:19.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 97%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEO%3C/text%3E%3C/svg%3E)
Ella Oducado
0
Reputation points
asked
2026-09-15T03:46:19.2433333+00:00
Ella Oducado
0
Reputation points
1 answer
One of the answers was accepted by the question author.
How to fix windows 11 that keeps shutting down and freezing
My computer keeps freezing and shutting down after I streamed a movie for nearly 2 hours when this started to happen. It usually happens when my pc is hot
Windows for home | Windows 11 | Performance and system failures
32,448 questions
asked
2026-09-14T04:27:02.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 94%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jenesis Hidakatsu
20
Reputation points
commented
2026-09-15T03:36:33.5133333+00:00
ApexNáV
275
Reputation points
3 answers
How to fix handling settings on Outlook
Not sure what I did wrong my first question was deleted. I just need to change my email settings back to Standard from Strict and it keeps reverting back. Anyone know how to fix that please. DL
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,793 questions
asked
2026-09-15T01:47:24.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Deborah Laing
5
Reputation points
commented
2026-09-15T03:33:53.2033333+00:00
Deborah Laing
5
Reputation points
2 answers
I want a full refund
Good evening, I was charged $180 to my debit card from Microsoft and I was not given any information to the transaction. I would like my full refund or help to get it. Thanks.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,117 questions
asked
2026-09-15T02:51:43.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 78%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bryson Mullen
0
Reputation points
commented
2026-09-15T03:31:05.7666667+00:00
John DeV
170.1K
Reputation points
Independent Advisor
1 answer
Sole Global Admin locked out by MFA — need Data Protection team escalation
I am the administrator of the @ELTLearningSolutions.onmicrosoft.com tenant. I cannot access my account because it is blocked by MFA (Authenticator), and I am the only administrator. I have already called Microsoft Support (was told this can't be resolved…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,078 questions
asked
2026-09-15T02:43:20.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 38%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
ELT Learning Solutions
0
Reputation points
edited the question
2026-09-15T03:30:48.05+00:00
Kai-Ex
1,570
Reputation points Microsoft External Staff
Moderator
2 answers
Web App for Containers: Unable to Access or Edit Files in Deployed Container Image
Problem description I am trying to find and edit JavaScript files within my deployed container image for a Linux Web App running on Azure. The container is pulled from a registry and is configured as a single container pulling from Azure Container…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,048 questions
asked
2026-09-15T02:07:36.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 42%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA6%3C/text%3E%3C/svg%3E)
andycahn-6863
0
Reputation points
answered
2026-09-15T03:22:34.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 52%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Venkatesan S
10,830
Reputation points Microsoft External Staff
Moderator
2 answers
Can't see notes
It shows I have 21 notes, but will not load them for me to read
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,793 questions
asked
2026-09-14T15:06:26.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Adam Rohrbaugh
0
Reputation points
edited an answer
2026-09-15T03:14:22.7766667+00:00
Hornblower409
15,070
Reputation points
4 answers
new account flyout has dissappeared
hi, Why is it the new account control flyout gone again? It comes and goes. Any other people with that issue? Another device has that issue too. Plus, in the account page of the Windows settings, the Microsoft 365 subscription info. is also gone. I can…
Windows Insider program | Windows Insider preview | Desktop environment and Start menu
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
2 answers
Exporting Emails
I want to export my entire inbox, including subfolders. Advice?
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,406 questions
asked
2026-09-14T13:39:19.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 8%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MarcyWR
0
Reputation points
answered
2026-09-15T03:03:59.84+00:00
Hornblower409
15,070
Reputation points
1 answer
One of the answers was accepted by the question author.
Windows KB5124008 update heavy problem
The KB5124008 update has disabled my external Lexicon Alpha Studio audio interface. There are numerous reports on forums indicating that this issue is affecting many users. I am receiving Error Code 10: the device is detected and appears in the system,…
Windows for home | Windows 11 | Performance and system failures
32,448 questions
asked
2026-09-13T11:35:46.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 88%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
László Wéber
20
Reputation points
commented
2026-09-15T02:56:42.3833333+00:00
László Wéber
20
Reputation points
2 answers
One of the answers was accepted by the question author.
where do I find the download installer for Office 2021 for Mac
where do I find the download installer for Office 2021 for Mac Moderator: Moved from Microsoft System Center | Other
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,785 questions
asked
2026-02-11T22:29:40.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 11%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
craig wilson
20
Reputation points
commented
2026-09-15T02:49:16.0266667+00:00
CHEESIANKNGEDWIN-7705
0
Reputation points