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2 answers

Copilot Update Glitch: Immediate Daily Chat Limit and Missing History (Sept 8th Update

Hello, I am posting to report a major bug with the recent Microsoft Copilot update that occurred on September 8th around 2:00 PM - 3:00 PM Eastern Time. Immediately following this update, two severe issues occurred simultaneously on my free Microsoft…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-09T15:21:12.81+00:00
D D 0 Reputation points
commented 2026-09-11T12:15:00.3033333+00:00
Glen Smith 1 Reputation point
2 answers

Microsoft bookings - overlapping staff availability on multiple services

Here's the scenario: two members of staff both provide two services in overlapping timeslots, but staff them on different days, as below: Staff / timeslot Mondays, 2-4pm Tuesdays, 2-4pm James Service A Service B Susan Service B Service…

Outlook | Web | Outlook on the web for business | Settings
asked 2026-09-11T11:40:39.7366667+00:00
Tim 0 Reputation points
answered 2026-09-11T12:13:31.9266667+00:00
Demi Nguyen 1,665 Reputation points Independent Advisor
2 answers

one drive not connecting

signing in goes round and round open folder and the other icons at bottom view online and recycle bin all gray

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-11T11:12:07.3433333+00:00
Gordon Carey 0 Reputation points
answered 2026-09-11T12:13:19.34+00:00
Jhun Buala 5,535 Reputation points Independent Advisor
1 answer

Windows 11 - File Explorer - Problems with Naming/Renaming Folders

To the Esteemed Engineers of Microsoft, Permit me to extend my warmest congratulations on the invention of a File Explorer so temperamental, so whimsical, so utterly possessed by the spirit of mischief, that it has turned the simple act of naming a…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2025-09-05T17:27:21.4+00:00
edited a comment 2026-09-11T12:11:51.7466667+00:00
Lucy S 0 Reputation points
2 answers

What do I need to do to get RealTec audio to accept bluetooth speakers

Since the last Windows update on 8/30/26, i have not been able to get the Realtec to accept the connected bluetooth speaker (Shotz open ear). From the bluetooth install (connect/pairing) the software shows that the Shotz speakers are there, but when you…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-04T19:25:36.4133333+00:00
Ken BERCAW 0 Reputation points
commented 2026-09-11T12:11:39.1533333+00:00
Vikki-T 9,850 Reputation points Microsoft External Staff Moderator
2 answers

"Sign‑in error: account doesn’t exist" my xbox account hacked and I can not sign in

Hello, when my son tries to log in to his xbox account, it brings a nonrecognised account name and asks for its password thus he can not log in. We can not pass this screen in any other ways. yesterday he said he received a code from microsoft team to…

Windows for home | Windows 11 | Gaming
asked 2026-09-09T13:08:11.4533333+00:00
Sencer Öznam 0 Reputation points
commented 2026-09-11T12:11:12.1066667+00:00
Vikki-T 9,850 Reputation points Microsoft External Staff Moderator
3 answers

Excel 2016 – Paste Function and Formatting Issue

I am using a licensed Microsoft Office 2016 installation on my system. While working in Excel, the Paste function suddenly stopped working. I checked the latest Windows updates and temporarily uninstalled the recently installed updates. After the…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T13:35:37.09+00:00
sagar mitkar 5 Reputation points
answered 2026-09-11T12:10:05.08+00:00
Roebe Ta 1,025 Reputation points Independent Advisor
2 answers

teams email notifications

How do I turn off the emails that I get every time someone posts on Teams

Microsoft Teams | Microsoft Teams Free | Settings | Configure notifications
asked 2026-09-11T11:18:52.4233333+00:00
Cheryl K. Mosher 0 Reputation points
answered 2026-09-11T12:08:54.11+00:00
Jhun Buala 5,535 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

MS Teams Unmutes itself

This was an Isolated incident that I am unable to replicate but during class, I'm sure my teams were muted, I also muted my mic using MSI laptop's Fn+F5 which mutes the mic for the whole laptop, but after I joined a discord call and unmuted using Fn+F5…

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-09-11T09:20:15.29+00:00
Anon 0 Reputation points
edited an answer 2026-09-11T12:07:39.0966667+00:00
Ruby Nguyen 1,565 Reputation points Independent Advisor
2 answers

Copilot images missing

My copilot library images all of a sudden are missing. Hundreds of hours of work lost. How can I retrieve them?

Microsoft Copilot | Windows Copilot | App
asked 2026-07-07T12:00:49.7566667+00:00
Arlington Remodeling Group 0 Reputation points
commented 2026-09-11T12:06:48.2933333+00:00
Vikki-T 9,850 Reputation points Microsoft External Staff Moderator
2 answers

Cannot complete Certificate Profile under Artifact Signing Accounts

We have completed the Identity validation and can see the status as Complete. While creating the Certificate Profile, and we select Public Trust, the "Verified CN and O" returns an error "Please complete the Identity Validation". But…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,255 questions
asked 2026-09-11T11:58:54.46+00:00
Atul Jain 0 Reputation points
answered 2026-09-11T12:06:27.8366667+00:00
Atul Jain 0 Reputation points
1 answer

How can I access my Subscription tab in my account?

When I click on 'subscriptions' this is the prompt I get: Something went wrong on our end. Give it a few minutes, then try again. TraceID: [moderator's note: PII removed]. Clicking on Refresh hasn't worked and this has been this way since Sept 7th. …

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T06:41:16.9933333+00:00
CharM 0 Reputation points
edited the question 2026-09-11T12:06:11.96+00:00
Duane Hookom 26,935 Reputation points Volunteer Moderator
3 answers

Best Practices for Moving Azure Function App Environment Variables to Key Vault

Context We have an existing Azure Function App running on Python 3.11.4. Our goal is to move sensitive data (like API keys and connection strings) out of the local app settings and into an Azure Key Vault. Currently, our environment variables include a…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,531 questions
asked 2026-09-04T07:27:27.25+00:00
Vishal Bhalabar 0 Reputation points
edited an answer 2026-09-11T12:04:33.94+00:00
Tejaswini Billakurthi 270 Reputation points Microsoft External Staff Moderator
1 answer

email (AOL) not showing pictures

AOL email on Edge browser no longer showing pictures after latest security update. Tried removing update but seemed to reinstall, in spite of having checked "Do not install updates automatically."

Windows for home | Other | Email and communications
asked 2026-09-11T11:54:40.72+00:00
Paul Koenig 0 Reputation points
answered 2026-09-11T12:04:06.3033333+00:00
Horace Wiggins 530 Reputation points
2 answers

COPILOT UPGRADE HAS DISAPPEARED ALL OF MY CHATS

Copilot upgraded or whatever today and EVERY LAST ONE OF MY CHATS (THERE ARE HUNDREDS) are missing. I can see them on my phone, but not on my desktop where I work with them. The notice said that the update would take a few minutes -- it's been hours, and…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-08T20:28:09.77+00:00
Alice Phillips 5 Reputation points
commented 2026-09-11T12:03:29.1666667+00:00
Vikki-T 9,850 Reputation points Microsoft External Staff Moderator
0 answers

Brief "Defender turned off" notification — logs show a normal service restart, is this expected?

Hi everyone, I briefly saw a push notification saying Microsoft Defender was turned off. I opened Windows Security right after and Defender was on and working normally. I checked Event Viewer (Applications and Services Logs → Microsoft → Windows →…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-11T12:00:13.63+00:00
Vlad Vlad 20 Reputation points
2 answers

I want to fix BitLocker recovery issues after a BIOS update !!

Hi team May I know if anyone here has experienced BitLocker dropping into recovery mode after a BIOS or firmware update, especially when PCR 7 measurements change? I’m trying to figure out how to properly suspend BitLocker, update the PCR 7 baseline, and…

Windows for business | Windows 365 Business
asked 2026-09-11T11:09:09.58+00:00
Siti Hidayat 0 Reputation points
answered 2026-09-11T11:59:11.01+00:00
Domic Vo 32,300 Reputation points Independent Advisor
2 answers

How to reset child's password for Windows login

I would like my daughter to use my laptop for homework. Unfortunately, we have forgotten her password. Changing the password is proving to be a challenge. How can we move forward?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-08T14:25:21.19+00:00
Dakarayi Matanga 0 Reputation points
commented 2026-09-11T11:58:45.8133333+00:00
Dakarayi Matanga 0 Reputation points
1 answer

Safe Sender being blocked by Outlook

Group emails from a safe sender are suddenly being blocked. The sender's group is not listed in my "blocked senders" or "blocked domains" yet the emails still aren't being received in Classic or New Outlook.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-11T11:58:00.8566667+00:00
Kathryn Coy 0 Reputation points
answered 2026-09-11T11:58:16.5+00:00

AI answer

1 answer

Refund subscription

I would like to request a refund for the payment that went out of my account today. I thought I’d canceled it previously on the iPad i had before

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-11T11:22:41.26+00:00
Mo Gibb 0 Reputation points
answered 2026-09-11T11:57:29.2533333+00:00
DaveM121 929K Reputation points Independent Advisor