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I am not able to activate my Microsoft account on my Mac book Air despite renewing my subscription. What could be the possible reasons and solutions?

My Mac Book Air has Version macOS Montery 12.75. I am not able able to activate my Microsoft Account after renewing it for one year. Please help with solutions.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-16T08:37:42.5333333+00:00
chitra dhilip 0 Reputation points
answered 2026-09-16T09:10:29.9066667+00:00
DaveM121 933.5K Reputation points Independent Advisor
2 answers

Current year emails automatically moved to deleted items folder

Yesterday, I opened Outlook to review my emails, but the application was not rendering properly. I closed it and reopened it. After reopening, I noticed that only emails from 2025 were visible in my Inbox, while all current emails from 2026 had…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-10T09:19:57.6+00:00
Rajkumar V 0 Reputation points
commented 2026-09-16T09:07:28.61+00:00
Kai-H 26,950 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Corporation — Remote Support Caused Permanent Hardware Damage

I am a long‑time Microsoft customer with unresolved support cases [Removed PII]. On Dec 9, 2025, a Microsoft remote engineer ran repeated shrink‑volume partition operations to fix my Office errors. Right after these operations, my HP OMEN laptop’s WD PC…

Windows for home | Other | Performance and system failures
asked 2026-09-01T08:08:20.8766667+00:00
Ryan chen 0 Reputation points
edited the question 2026-09-16T09:05:55.22+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

When I click on the 'Rewards' section in my Microsoft Account it comes up with 'Page not Found'.

When I click on the 'Rewards' section in my Microsoft Account it comes up with 'Page not Found'.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,383 questions
asked 2026-09-16T08:20:54.2966667+00:00
Scott Reid 20 Reputation points
accepted 2026-09-16T09:04:44.2866667+00:00
Scott Reid 20 Reputation points
0 answers

Tomorrow at 10 am" triggers a violence content filter block (400) — gpt-4.1, default DefaultV2 guardrail

Hi all, A plain appointment-booking phrase is being blocked by the input content filter on our Azure OpenAI deployment. Repro (Foundry playground, no system prompt, no tools, single user message): User message: tomorrow at 10 am Result: request…

Content Safety in Foundry Control Plane
Content Safety in Foundry Control Plane

An Azure service that enables users to identify content that is potentially offensive, risky, or otherwise undesirable. Previously known as Azure Content Moderator.

118 questions
asked 2026-09-16T09:03:41.8866667+00:00
Nishyanth Nandagopal 0 Reputation points
1 answer

Two accounts - one email address - poor functionality

I have one business account and one home account. They are both on the same email address. (it has been frustrating) The home account offers no functionality at all yet I have paid the yearly subscription for more than 5 years. I would like to cancel the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T08:28:26.5266667+00:00
Ian Cumming 0 Reputation points
answered 2026-09-16T09:02:49.2533333+00:00
DaveM121 933.5K Reputation points Independent Advisor
3 answers

FEATURE REQUEST: Add folders

I would like to know why you do not yet have the folder feature in Copilot? It is very hard to keep track of all the chats.

Microsoft Copilot | Windows Copilot | Feature
asked 2026-09-14T20:01:59.6633333+00:00
Shannon Faulkner 0 Reputation points
edited an answer 2026-09-16T09:02:33.5666667+00:00
Norah-L 10,820 Reputation points Microsoft External Staff Moderator
0 answers

External Mail Flow Configuration in Exchange Online

What are the steps and considerations for setting up external mail flow for Exchange Online? Specific details on how it functions and any potential issues to be aware of would be helpful. Explain it with examples.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,413 questions
asked 2025-08-11T19:54:27.1866667+00:00
Gurudas Anand Satardekar 951 Reputation points
edited a comment 2026-09-16T09:01:38.7933333+00:00
Dariusz Lelito 0 Reputation points
1 answer

I cannot edit cells in Microsoft Excel on my MacBook Pro

New and old files open but I cannot input data into cells.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-29T17:55:29.1833333+00:00
Heidi R 0 Reputation points
commented 2026-09-16T09:00:10.9233333+00:00
Kai-H 26,950 Reputation points Microsoft External Staff Moderator
3 answers

How to fix WiFi message “unable to connect to this network”

Hello, I have opened my pc to find that it won’t connect to my home WiFi with the message: “unable to connect to this network”. I have restarted several times, reset the network settings, flushed using the command prompt, uninstalled adapters with device…

Windows for home | Other | Internet and connectivity
asked 2025-09-26T17:03:11.4+00:00
callum laugharne 0 Reputation points
answered 2026-09-16T08:59:16.8933333+00:00
Denis B 0 Reputation points
0 answers

Azure AI Foundry Responses API: after one failed response (server_error), every request on the conversation fails identically — is the client expected to delete the persisted input items?

Question: When a response fails server-side, its input items remain persisted in the conversation. Is the client expected to delete them (i.e., items commit before generation by design), or is a conversation that permanently errors after one failure a…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,022 questions
asked 2026-09-16T08:58:57.0266667+00:00
Paulina Krawczyk 0 Reputation points
2 answers One of the answers was accepted by the question author.

Lost connection in outlook for my email account.

All of a sudden, this afternoon, I lost access to my gmail account in outlook. It kept asking me to log into google to grant it the necessary permissions and then provided me with the following error message -…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-14T08:55:51.0633333+00:00
Allan Bulman 20 Reputation points
commented 2026-09-16T08:50:37.2166667+00:00
Virginia M 42,075 Reputation points Independent Advisor
4 answers

My developer account is outdated and locked. PAYG signup fails.

My Developer Account address is outdated and locked. Azure Pay-As-You-Go signup fails because the system validates my credit card against the old developer address. I need the Developer Account billing address updated so Azure can create my subscription…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,997 questions
asked 2026-09-01T00:37:15.7233333+00:00
Bas Barnswell 5 Reputation points
edited the question 2026-09-16T08:41:32.1+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
3 answers

MICROSOFT OFFICE IS NOT OPENING

I am writing to let you know that the installed Microsoft Office 265 is not opening. Thank you in anticipation of your response.

Microsoft 365 and Office | Other
asked 2026-09-16T07:20:50.4166667+00:00
MOSES DAMULOM 0 Reputation points
edited an answer 2026-09-16T08:39:46.7666667+00:00
ApexNáV 360 Reputation points
2 answers

How to turn on windows defender antivirus when not option shows to turn it on

Windows defender antivirus shuts off and there is no button to open the app to turn it on. Suggestions?

Microsoft Security | Microsoft Defender | Other
asked 2026-09-16T07:40:13.9166667+00:00
Esta Bernstein 0 Reputation points
commented 2026-09-16T08:35:51.49+00:00
ApexNáV 360 Reputation points
3 answers

My Windows PC will not open any app

My PC is failing to open all apps, including Excel, Word, and Outlook. Every single thing on my laptop is unable to open due to an error. This error is preventing me from working correctly, and as a result, I cannot work.

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-16T07:57:11.4+00:00
Queenster Opoku Agyemang 0 Reputation points
answered 2026-09-16T08:32:14.6333333+00:00
DaveM121 933.5K Reputation points Independent Advisor
1 answer

Microsoft ELevate Educator-Explorer Badge Issue

Hi, I have completed the Microsoft Elevate program and achieved the Explorer level. However, I have not received any email from Credly and the badge is not showing in my account. My modules are all marked as completed. Could you please help check my…

Community Center | Not monitored
asked 2026-04-09T02:40:57.97+00:00
Kamaruddin Embong 10 Reputation points
answered 2026-09-16T08:26:11.6933333+00:00
TEO SZE HUAT 0 Reputation points
1 answer

Attestation TPM impossible sur Black Ops 7 malgré système et BIOS entièrement à jour

Bonjour, J’ai un problème d’attestation TPM avec Call of Duty Black Ops 7. Le jeu démarre correctement, mais l’attestation échoue systématiquement et affiche le message : « Firmware du BIOS : Mise à jour requise. L’attestation a échoué. Qualité du…

Microsoft Security | Microsoft Defender | Other
asked 2026-06-12T15:34:15.19+00:00
corentin delhorbe 0 Reputation points
commented 2026-09-16T08:26:00.16+00:00
brihiez dany 0 Reputation points
2 answers

subscription

My daughter shares my subscription but she now getting a message to say she cant log in because the sbscription has expired which is not the case as I pay my monthly subscriptio and in my account I can see that she is sharing my subscription.What can I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-24T10:21:59.7433333+00:00
Tesfa Mariam 0 Reputation points
commented 2026-09-16T08:24:05.86+00:00
Tesfa Mariam 0 Reputation points
1 answer

Access to MP&L Operation Plan Blocked

As of this morning (14 Sep 26) I am being blocked from accessing the Operation Plan. This worked last Monday but today it will not allow me to download or view the plan.

Community Center | Not monitored
asked 2026-09-14T12:02:11.2466667+00:00
Richard Jenkins 0 Reputation points
recommended 2026-09-16T08:23:49.4833333+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator