3,847 questions
1 answer
email (AOL) not showing pictures
AOL email on Edge browser no longer showing pictures after latest security update. Tried removing update but seemed to reinstall, in spite of having checked "Do not install updates automatically."
Windows for home | Other | Email and communications
asked
2026-09-11T11:54:40.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 92%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Paul Koenig
0
Reputation points
answered
2026-09-11T12:04:06.3033333+00:00
Horace Wiggins
530
Reputation points
2 answers
COPILOT UPGRADE HAS DISAPPEARED ALL OF MY CHATS
Copilot upgraded or whatever today and EVERY LAST ONE OF MY CHATS (THERE ARE HUNDREDS) are missing. I can see them on my phone, but not on my desktop where I work with them. The notice said that the update would take a few minutes -- it's been hours, and…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
262 questions
asked
2026-09-08T20:28:09.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 44%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Alice Phillips
5
Reputation points
commented
2026-09-11T12:03:29.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
9,850
Reputation points Microsoft External Staff
Moderator
0 answers
Brief "Defender turned off" notification — logs show a normal service restart, is this expected?
Hi everyone, I briefly saw a push notification saying Microsoft Defender was turned off. I opened Windows Security right after and Defender was on and working normally. I checked Event Viewer (Applications and Services Logs → Microsoft → Windows →…
Windows for home | Windows 11 | Security and privacy
8,668 questions
asked
2026-09-11T12:00:13.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 74%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vlad Vlad
20
Reputation points
2 answers
I want to fix BitLocker recovery issues after a BIOS update !!
Hi team May I know if anyone here has experienced BitLocker dropping into recovery mode after a BIOS or firmware update, especially when PCR 7 measurements change? I’m trying to figure out how to properly suspend BitLocker, update the PCR 7 baseline, and…
Windows for business | Windows 365 Business
2,763 questions
asked
2026-09-11T11:09:09.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 22%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Siti Hidayat
0
Reputation points
answered
2026-09-11T11:59:11.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Domic Vo
32,300
Reputation points
Independent Advisor
2 answers
How to reset child's password for Windows login
I would like my daughter to use my laptop for homework. Unfortunately, we have forgotten her password. Changing the password is proving to be a challenge. How can we move forward?
Windows for home | Windows 11 | Accounts, profiles, and login
10,016 questions
asked
2026-09-08T14:25:21.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 14.000000000000002%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dakarayi Matanga
0
Reputation points
commented
2026-09-11T11:58:45.8133333+00:00
Dakarayi Matanga
0
Reputation points
1 answer
Safe Sender being blocked by Outlook
Group emails from a safe sender are suddenly being blocked. The sender's group is not listed in my "blocked senders" or "blocked domains" yet the emails still aren't being received in Classic or New Outlook.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,635 questions
asked
2026-09-11T11:58:00.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 22%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kathryn Coy
0
Reputation points
answered
2026-09-11T11:58:16.5+00:00
AI answer
1 answer
Refund subscription
I would like to request a refund for the payment that went out of my account today. I thought I’d canceled it previously on the iPad i had before
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 71%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
1 answer
Azure for Students subscription not provisioned — AADSTS16000 prevents Azure Support access
Error: AADSTS16000 Tenant: Microsoft Services Client/application: Microsoft_Azure_SupportPortalExtension Client ID: e6694c91-1590-4e35-9bb7-b865c638b9c1 Trace ID: b8345f0a-6c11-4c2f-867b-1d3f1eee9100 Correlation ID:…
Microsoft Foundry
Microsoft Foundry
A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance
132 questions
asked
2026-09-09T04:47:09.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 38%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
panimalar M
0
Reputation points
commented
2026-09-11T11:56:05.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Ganesh Gurram
7,405
Reputation points Microsoft External Staff
Moderator
1 answer
New word document will not allow me to type in it
I had a microsoft upgrade on my Big Sur Apple computer and now when I go to open a new word document it will not allow me to type in the document. the yellow space bar has a small x in the top left hand corner. If i click on that the yellow pace…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,755 questions
asked
2026-09-11T06:34:24.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 32%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETV%3C/text%3E%3C/svg%3E)
Trudi Verrall
0
Reputation points
commented
2026-09-11T11:52:51.2166667+00:00
DaveM121
929K
Reputation points
Independent Advisor
1 answer
Unable to schedule GitHub Copilot GH-300 exam – payment appears successful but appointment is never created
Hi, I am trying to schedule the GitHub Copilot certification exam (GH-300) through Pearson VUE, but I am unable to complete the booking. I have tried several times, and the same thing happens every time: I select the GH-300 exam and proceed to…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,701 questions
asked
2026-09-11T10:52:53.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Alexandre Reis
0
Reputation points
answered
2026-09-11T11:51:35.82+00:00
Julian Sharp
42,866
Reputation points
3 answers
Chat is block it says to contact owner
chat is blocked it said contact microsoft. i can't ask question or open it up you need to be contacted to fix it
Microsoft Teams | Microsoft Teams for business | Chats | Other
Microsoft Teams | Microsoft Teams for business | Chats | Other
Additional chat-related features and issues within Microsoft Teams for business
1,288 questions
asked
2026-09-10T00:03:18.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 26%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
stan serbanica
0
Reputation points
commented
2026-09-11T11:51:19.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BabybooHN
3,040
Reputation points
Independent Advisor
1 answer
Azure map no link between different modes of transport
I was using the "Route Map" visual in PowerBi to display the routes by modes of transport Air or Land, however I had to change to Azure maps since the other is no longer being supported. I am having an issue with Azure Maps because if for the…
Azure Maps
Azure Maps
An Azure service that provides geospatial APIs to add maps, spatial analytics, and mobility solutions to apps.
933 questions
asked
2026-09-08T12:48:12.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 64%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Magro Michael
0
Reputation points
commented
2026-09-11T11:51:14.49+00:00
Ganesh Gurram
7,405
Reputation points Microsoft External Staff
Moderator
2 answers
How and where i will get my certificate?
Hello, I have passed AZ-900 on 09/09/2026. I m not seeing link to download my certificate? do we get hard copy as well on postal address? Regards, Santosh
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,701 questions
asked
2026-09-11T10:53:46.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Santosh Mukund Vaidya
0
Reputation points
answered
2026-09-11T11:50:42.7866667+00:00
Julian Sharp
42,866
Reputation points
1 answer
Sole Global Administrator locked out – MFA Error 399287
Hello, I am the sole Global Administrator of our Microsoft 365 / Microsoft Entra ID tenant and I am currently locked out of the tenant. My username and password are accepted successfully, but I cannot complete MFA. The registered Microsoft Authenticator…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,924 questions
asked
2026-09-11T11:20:07.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amin Mili
0
Reputation points
answered
2026-09-11T11:50:29.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 6%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle Nguyen
1,260
Reputation points
Independent Advisor
1 answer
Need Legal Name Change Support for Scheduled Pearson VUE Exam
Hello, I need to update my profile's legal name to match my government ID for an upcoming Pearson VUE exam. The self-service option is locked, and the standard Credentials Support ticket form is giving me an Engage Center No Access error screen. Please…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,701 questions
asked
2026-09-11T10:18:43.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 93%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Arun Titus
0
Reputation points
answered
2026-09-11T11:49:23.6833333+00:00
Julian Sharp
42,866
Reputation points
2 answers
Regarding DP700 Exam Issue and asking for Reschedule
Today Regarding this Microsoft Exam of DP700 reg ID 542785794. I visited the exam hall with my national ID but that was not enough to attend. They gave me Case No:42586865.. What can you do in this situation? Could you please help me reschedule my exam…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,701 questions
asked
2026-09-11T11:02:32.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 21%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
anil thapa
0
Reputation points
answered
2026-09-11T11:48:34.5266667+00:00
Julian Sharp
42,866
Reputation points
2 answers
Trying to set up a gmail account as an alias on my outlook account and want any emails sent to the gmail account to appear in my outlook account
Trying to set up a gmail account as an alias to my outlook account. I also want all emails sent to the gmail account to appear as well in my outlook account.
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,516 questions
asked
2026-09-10T15:33:38.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 21%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Bruna Hamilton
0
Reputation points
commented
2026-09-11T11:46:42.6166667+00:00
Bruna Hamilton
0
Reputation points
3 answers
Can't control audio volume
Volume control does not work; can't turn volume on and off
Windows for home | Windows 11 | Devices and drivers
24,324 questions
asked
2026-07-21T16:32:59.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 71%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Loren Pankratz
0
Reputation points
answered
2026-09-11T11:40:19.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 30%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Gween N
0
Reputation points
1 answer
Seamless SSO kerberos encryption update
Hello Microsoft Support team, Users are unable to achieve Seamless SSO when accessing cloud applications and are being prompted for passwords. Network traces show that domain controllers are returning KRB_ERR_ETYPE_NOSUPP errors because AES256 encryption…
Windows for business | Windows 365 Business
2,763 questions
asked
2026-09-11T09:18:30.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 56.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
Ondrej Kucera
0
Reputation points
answered
2026-09-11T11:39:52.97+00:00
Domic Vo
32,300
Reputation points
Independent Advisor
2 answers
How can I confirm that my old NYC roadrunner email is now deleted, and that I only have my new gmail email account?
How can I confirm that my old NYC roadrunner email is now deleted, and that I only have my new gmail email account?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,782 questions
asked
2026-09-07T20:17:50.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 57.99999999999999%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Mary Elizabeth Rusz
0
Reputation points
commented
2026-09-11T11:37:53.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,535
Reputation points Microsoft External Staff
Moderator