1,868,208 questions

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2 answers One of the answers was accepted by the question author.

How to stop powerpoint from changing colors from a template

Hello, I have a brand template saved as a PowerPoint theme. Whenever I make a new document using the theme, colors automatically change from blue to grey. Is there a way to somehow lock the color theme on my template to avoid this? The only way for me to…

Microsoft 365 and Office | PowerPoint | For business | MacOS
asked 2026-09-16T13:18:32.1466667+00:00
Jessica 20 Reputation points
commented 2026-09-16T16:30:12.9466667+00:00
Killian N 4,310 Reputation points Independent Advisor
1 answer

Can't edit on desktop

Dears, In the discription of my subscription it says that I have access to "The latest desktop version of Office". But when I use desktop app it says that I only have access to reading, not editing for Mac.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-15T13:12:20.6333333+00:00
commented 2026-09-16T16:29:06.4633333+00:00
Julie Huynh 3,595 Reputation points Independent Advisor
2 answers

Complaint Regarding Bluetooth Connectivity Issue in My Computer

Why is Bluetooth not showing on my Windows PC, and how can I fix the Code 45 “hardware device is not connected” error?

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-16T15:51:08.7133333+00:00
Rudra Raghuwanshi 0 Reputation points
answered 2026-09-16T16:24:25.71+00:00
DaveM121 933.9K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

{"SessionId":"243b01d6-f069-f948-854f-345b0ab8abfd","Timestamp":1789487356720,"Error":"INTERACTIONREQUIRED"}

In spite of successful password change to Msoft 365, my Outlook app fails to recognize the change and I receive this default message

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-15T16:03:42.3233333+00:00
Steve B 25 Reputation points
accepted 2026-09-16T16:23:22.9666667+00:00
Steve B 25 Reputation points
1 answer

Didn't received Account Recovery result notification

Hello, my account got hacked and compromised to other name, I tried to recovery my account through xbox support form, I got mail SIRxxxxxxxx - Account Escalation Request They said need additional information to investigate and submit an Account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T08:02:14.54+00:00
Dinu 5 Reputation points
commented 2026-09-16T16:23:16.1166667+00:00
Dinu 5 Reputation points
7 answers

Teams for Mac shows a background even when NONE is selected.

I have deleted teams and reinstalled several times. There is no teams int he library/application support/microsoft as is often suggested. I have a background image that is a picture that I took and uploaded. I can add other backgrounds, but when i…

Microsoft Teams | Microsoft Teams Free | Other
asked 2025-07-23T14:45:55.46+00:00
Timothy Porter 25 Reputation points
commented 2026-09-16T16:20:45.0933333+00:00
Maks 0 Reputation points
1 answer

Help Needed: Unauthorized Azure Charges & Suspected Account Compromise

Hi everyone, I am reaching out for help regarding unrecognized charges on my Azure account. Without my knowledge or any direct use of Azure APIs, my $200 free credit was completely drained, and additional fees are now being charged directly to my credit…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-09-16T16:15:27.8966667+00:00
Victoria Park 0 Reputation points
answered 2026-09-16T16:15:46.3233333+00:00

AI answer

2 answers

Why are my Sway views not appearing

Looking at my Sways, "views" are now zeroed out when I choose Analytics

Microsoft 365 and Office | Sway | For business
asked 2026-09-16T15:08:02.3366667+00:00
John Sinclair 0 Reputation points
answered 2026-09-16T16:12:17.9733333+00:00
Ryan-N 15,925 Reputation points Microsoft External Staff Moderator
3 answers

how to get outlook and m365 to work with yahoo Formally comcast email

can't get outlook and m365 in sync to receive yahoo emails that were converted from comcast emails

Outlook | Windows | New Outlook for Windows | For home
asked 2026-01-14T18:24:50.3966667+00:00
Frank Collins 0 Reputation points
commented 2026-09-16T16:11:25.2966667+00:00
christina johnson 0 Reputation points
0 answers

[Microsoft Advertising] Manager Account K******Z7T - System bug blocking 6-month re-appeal window (Requesting Escalation)

I recently set up a UK-based e-commerce store (DSJ Dog Designs) selling dog-themed canvas wall art and apparel. I created a Microsoft Advertising account and imported an active campaign from Google Ads, where my business is already fully verified and…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-16T15:14:03.34+00:00
Gary Docherty 0 Reputation points
edited the question 2026-09-16T16:10:17.5533333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
0 answers

authenticator app

lost my phone. have a new one how on earth make the authenticator app to work?

Microsoft Security | Microsoft Authenticator
asked 2026-09-16T16:05:29.2833333+00:00
SYLWIA 0 Reputation points
2 answers

Users can’t add Copilot agents or bots to Teams chats – where should I look?

Hi everyone, we are currently rolling out Copilot for everyone and came across this feature: https://support.microsoft.com/en-us/office/copilot-in-teams-chats-2c613de4-cd26-4ae3-9e4b-6905d745d991 But we ran into a situation where users could neither add…

Microsoft Copilot | Other
asked 2026-03-10T12:56:06.6566667+00:00
StephanG 846 Reputation points
commented 2026-09-16T15:59:44.29+00:00
Carter, Antonette 0 Reputation points
1 answer

Can't sign into the authenticator app because it needs to authenticate itself

I can't believe that this issue is even possible with a company as big as Microsoft, but: I'm trying to sign in to the Microsoft Authenticator app with my work email In doing so, it says I need to verify my identity by approving a request on the…

Microsoft Security | Microsoft Authenticator
asked 2026-02-27T18:10:39.5366667+00:00
Austin B 5 Reputation points
commented 2026-09-16T15:56:54.5833333+00:00
Classic Vision Pools 0 Reputation points
2 answers

I was billed twice for my subscription

I was billed twice for my subscription. How do I get a refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T15:18:27.83+00:00
Linda Staton 0 Reputation points
answered 2026-09-16T15:55:39.3833333+00:00
DaveM121 933.9K Reputation points Independent Advisor
2 answers

i need to discuss a possible scam, message from microsoft

I received a message claiming to be from Microsoft concerning a paypal payment of over $500 to an email account that is not mine. Asking me to respond if it wasn't genuine, but I don't want to access any links. Is ******@microsoftonline.com a genuine…

Microsoft Edge | Profile, sync, and sign in | Previous Windows versions
asked 2026-09-16T13:42:05.4033333+00:00
peter matthews 0 Reputation points
answered 2026-09-16T15:54:59+00:00
Bulldog 4,645 Reputation points
1 answer

Empty test result ab-100

https://learn.microsoft.com/en-us/credentials/certifications/exams/ab-100/practice/assessment?assessment-type=practice&assessmentId=1815645847&practice-assessment-type=certification Hello, I get empty state after finished test

Community Center | Not monitored
asked 2026-09-16T12:53:56.8766667+00:00
Artem Savchenko 0 Reputation points
answered 2026-09-16T15:54:49.5+00:00
Julian Sharp 43,851 Reputation points
2 answers One of the answers was accepted by the question author.

Recommended technologies for creating a dashboard of ongoing jobs.

I'm looking for recommendations on technologies to use for the following project. I need to create a dashboard of summarized job data from a network of hundreds of users. Our current application is used in the field for inputting and tracking job costs…

Azure Data Factory
Azure Data Factory

An Azure service for ingesting, preparing, and transforming data at scale.

12,204 questions
asked 2024-05-09T14:00:50.17+00:00
COW Farmer 40 Reputation points
accepted 2026-09-16T15:54:20.8266667+00:00
COW Farmer 40 Reputation points
2 answers

Sole Global Administrator locked out by MFA – Error 399287 – phone support IVR disconnects

I am the sole Global Administrator of a Microsoft 365 / Microsoft Entra tenant. My username and password are correct, but my only available MFA method is SMS and it fails with Error Code 399287. There is no second Global Administrator and no alternate…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T21:52:16.44+00:00
Micaela Rosa 0 Reputation points
commented 2026-09-16T15:51:45.3+00:00
Jay1 Tran 1,205 Reputation points Independent Advisor
2 answers

in microsoft 365 Excel and Word are showing grey cells

microsoft 365 is no longer working for us. when i want to safe my workings in Excel and Word the "save" button is grey.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-16T15:14:06.5766667+00:00
Eamon Cotter 0 Reputation points
answered 2026-09-16T15:47:00.27+00:00
DaveM121 933.9K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Human Support Request – Recovery of Old Blocked Account

I am writing to request a manual verification and access recovery for my personal Hotmail/Microsoft account, created during my teenage years. The access to my account was blocked between the years 2020 and 2022 due to automated security systems. The…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T14:59:40.4366667+00:00
Maryna Cardoso Santos 20 Reputation points
commented 2026-09-16T15:46:55.1+00:00
Maryna Cardoso Santos 20 Reputation points