Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,292 questions
1 answer
I was over charged for my Microsoft 365 annual subscribtion - I need to speak with a customer service rep
I need to speak with a Customer service rep. I was overcharged
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-09-19T00:07:41.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Joe Rivera
0
Reputation points
answered
2026-09-19T00:07:55.6366667+00:00
AI answer
1 answer
my co pilot stopped working
I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. This is the error message
Microsoft Copilot | Other
2,214 questions
asked
2026-09-17T19:23:03.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 31%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rose Jablonski
0
Reputation points
commented
2026-09-19T00:07:07.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
Ms Word says sorry we couldn't open https //d.docs.live.net/d67de9bfaa7bcda0
I have a Microsoft Word 365 file that I can't open. I get the message: Sorry, we couldn't open https //d.docs.live.net/d67de9bfaa7bcda0 Any thoughts on how I can retrieve this file?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,207 questions
asked
2026-09-18T13:14:11.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 80%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bryan Mooney
0
Reputation points
answered
2026-09-19T00:01:06.9366667+00:00
Ferdinand Nanalig
33,395
Reputation points
Independent Advisor
1 answer
problemi sa zvukom
pri pojacavanju zvuka ili igranju igrica ,neprirodan zvuk,pri pojacavanju se cuje pucketanje.Htio bih vratiti postavke zvuka na pocetne postavke ili na tvornicke.win 10 home je u pitanju
Windows for home | Windows 10 | Performance and system failures
42,870 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 42%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
1 answer
I keep getting "Check your microsoft account We couldn't connect to your Microsoft account. Tap here to fix" on Phone
My microsoft account on my phone keeps generating a message for about the last month. After I tap the message and put in my hotmail email. , and next it says "Get a sign-in request" I never had this happen before, I click send request then…
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,291 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 16%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
User Not Appearing When Searching on Teams
Hi , i have a user who is not visible in teams search, the user account is enabled and have teams license the user is not hidden from GAL the user was able to be searched with out any troubles before but recently is not appearing in the search bar…
Microsoft Teams | Microsoft Teams for business | Other
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
21,201 questions
asked
2026-09-18T07:55:02.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 67%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHU%3C/text%3E%3C/svg%3E)
Habib Ullah Yusufzai
0
Reputation points
commented
2026-09-18T23:50:43.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 14.000000000000002%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Ahmad Bataineh
0
Reputation points
2 answers
how to fix when it says no device found for output or input
i have no sound and when I troubleshoot the issue it says my laptop has no device for output or input so I also have no mic
Windows for home | Windows 11 | Devices and drivers
24,548 questions
asked
2026-09-15T23:30:21.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tina Cribb
0
Reputation points
commented
2026-09-18T23:50:02.4166667+00:00
Emma1-N
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft needs to delete my old email address of ******@q.com; settings does not allow
My email provider no longer supports the old domain as of October 2025; I changed the email address from ******@q.com to ******@myctl.net. In my settings I cannot delete ******@q.com from Microsoft and MS continues to want to send emails to that…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,014 questions
asked
2026-09-18T23:14:09.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 82%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Carol Pickens
0
Reputation points
answered
2026-09-18T23:49:32.28+00:00
EmilyS726
270.3K
Reputation points
Independent Advisor
2 answers
An email I was sending to people I know got blocked
I sent an email to my contacts and outlook would not send it. How do I correct this? It is an important email that needs to go out. It is not spam. Everyone it is going to knows me personally. I need it addressed ASAP. Please let me know what to do,…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,014 questions
asked
2026-09-18T19:46:58.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 93%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kevin Paterson
0
Reputation points
answered
2026-09-18T23:48:41.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Brian Tillman
27,320
Reputation points
Independent Advisor
1 answer
Can't get Outlook to Open on my Mac
I have the basic 365 plan and I use outlook to get my emails. It stopped working and I can't get it to open on my Mac. Here are the particulars when I try and refresh my license: Microsoft Device ID: 32162050-7DE8-59B9-84CE-BA15CCACC220 Microsoft…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,674 questions
asked
2026-09-18T23:02:56.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 11%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Morgan
0
Reputation points
answered
2026-09-18T23:41:22.32+00:00
Jeronimo Fuerte
46,645
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
what is the email limit on bulk emails in outlook desktop app
What is the daily limit for sending emails and bulk emails from outlook desktop app? What is the limit on outlook 365?
Outlook | Windows | New Outlook for Windows | For education
Outlook | Windows | New Outlook for Windows | For education
Using New Outlook on Windows for academic communication and scheduling
679 questions
asked
2026-01-21T13:51:01.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 16%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Mandie Finkelstein
20
Reputation points
commented
2026-09-18T23:41:14.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 25%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Robin Poulose Edapilly
231
Reputation points Microsoft External Staff
1 answer
What do I need to do?
I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. Why is this the only message I am getting from copilot?
Microsoft Copilot | Other
2,214 questions
asked
2026-09-17T19:10:52.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 17%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Melissa Alexander
0
Reputation points
commented
2026-09-18T23:40:05.74+00:00
Emma1-N
13,320
Reputation points Microsoft External Staff
Moderator
1 answer
Repeated Crashing. Here's what codes said: Your laptop is repeatedly crashing, and Windows is automatically restarting afterward. I checked its actual event logs: - 17 crashes since September 2, all reporting 0x0000018B — SECURE_KERNEL_ERROR.
Your laptop is repeatedly crashing, and Windows is automatically restarting afterward. I checked its actual event logs: 17 crashes since September 2, all reporting 0x0000018B — SECURE_KERNEL_ERROR. Two crash reports today, at 9:13 a.m. and 1:53 p.m. …
Windows for business | Windows 365 Business
2,800 questions
asked
2026-09-18T22:09:25.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Trevor Fuhriman
0
Reputation points
answered
2026-09-18T23:39:42.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Hoang Le
6,275
Reputation points
Independent Advisor
6 answers
Outlook.com and hotmail both use the same login but can't get hotmail email
Installed clean copy of Windows 11. Ran Outlook and it couldn't login to my hotmail account, said it couldn't find it and to create a new account. I had hotmail open on my phone and was getting email. But I created a new outlook account using the…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,113 questions
asked
2026-09-16T18:11:22.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 39%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Philr
0
Reputation points
answered
2026-09-18T23:38:23.9166667+00:00
Brian Tillman
27,320
Reputation points
Independent Advisor
3 answers
Just purchased MS Office 2024 and can't save or save as any documents
I have a MacBook M1. I've made sure that the apps have access to all folders. I've re-installed twice. I have plenty of storage [Apple's equivalents to the MS apps all work fine]. I'm running Tahoe as no other upgrade options are listed. VERY Frustrated.…
Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
349 questions
asked
2026-09-18T21:37:25.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
audioguy
0
Reputation points
commented
2026-09-18T23:37:34.6033333+00:00
Jeronimo Fuerte
46,645
Reputation points
Independent Advisor
1 answer
Email not recognised
I have bought Minecraft java and bedrock TWICE IN THE LAST 5 MONTHS!!!!, every time I log out and try to log in it says that the email is not valid! I have been playing Minecraft for over 7 years and this is unacceptable! I have enough evidence to file a…
Windows for home | Windows 11 | Accounts, profiles, and login
10,198 questions
asked
2026-09-18T22:10:12.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 64%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Daniel Keetley-Smith
0
Reputation points
answered
2026-09-18T23:28:11.7733333+00:00
Jeronimo Fuerte
46,645
Reputation points
Independent Advisor
1 answer
unable to log into microsoft defender
i am using my own account but i am unable to use the microsoft defender and no link or help to fix is available on the screen.
Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
418 questions
asked
2026-09-18T22:41:18.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
sunku anand
0
Reputation points
answered
2026-09-18T23:24:36.9933333+00:00
Jeronimo Fuerte
46,645
Reputation points
Independent Advisor
3 answers
Email deleting issues in Hotmail
Hello, Maybe someone can help me. I seem to be having issues deleting emails in Outlook/Hotmail and Yahoo. When I try to delete more than a few emails, let's say 10, it freezes up, and anything that you click will not work- not even the Delete button or…
Windows for home | Other | Email and communications
3,859 questions
asked
2026-09-16T22:42:43.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 49%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
RICHARD HILL
0
Reputation points
commented
2026-09-18T23:16:01.5533333+00:00
Jeronimo Fuerte
46,645
Reputation points
Independent Advisor
1 answer
I need to cancel a Minecraft realms subscription but I no longer have access to the account because my email to that account was deleted
I can't cancel my realm subscription because I can't sign into that account anymore due to the email used being deleted
Windows for home | Windows 11 | Accounts, profiles, and login
10,198 questions
asked
2026-09-18T20:36:58.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 28.999999999999996%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Andy Su
0
Reputation points
answered
2026-09-18T23:11:23.39+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator
1 answer
Subscription support
I have attempted to call customer support multiple times to speak to someone about a subscription charge. I need a call back at -removed for privacy-. My name is Julia Jeffries. I do not have a laptop nor do I pay for a subscription. I attempted to give…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,198 questions
asked
2026-09-18T20:38:00.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 79%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Julie Jeffries
0
Reputation points
answered
2026-09-18T23:09:58.8366667+00:00
Gérard Oomens
132.5K
Reputation points
Volunteer Moderator