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2 answers

How do i install Microsoft Office 2016 on my new laptop

I purchased a new laptop and want my 2016 student office package installed on the new laptop. No need to have it on the old laptop.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-20T20:25:50.2333333+00:00
Johan Coetzee 0 Reputation points
answered 2026-04-20T23:48:25.03+00:00
Stefan Blom 340.5K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How do I change my Exam Date and course?

I wanted to change my exam date and course that I signed up for.... I can't seem to find where to do that Moderator note: Moved from Microsoft 365 and Office | Subscription, account, billing | For education | MacOS

Community Center | Not monitored
asked 2026-04-20T23:42:20.2533333+00:00
John Piccirilli 20 Reputation points
accepted 2026-04-20T23:48:18.5+00:00
John Piccirilli 20 Reputation points
2 answers

how do you sign into 365 without having your phone?

I am only given phone methods for signing in verification

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T01:03:21.36+00:00
George Hechtman 0 Reputation points
commented 2026-04-20T23:45:10.94+00:00
Huy-K 11,860 Reputation points Microsoft External Staff Moderator
1 answer

How to sign into Authenticator app without having access to old phone

I recently upgraded to a new iPhone and no longer have access to the old one I was using to sign into my Authenticator app. It asks me to use the app to log in but I can’t because I am already on the app. I need the app to log into my school work and…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-04-20T02:28:31.84+00:00
Konner Campbell 0 Reputation points
commented 2026-04-20T23:45:03.59+00:00
Jade Ng 11,510 Reputation points Microsoft External Staff Moderator
2 answers

One Note Appears to stop me from printing

I am unable to print anything. When I go to print I receive a message that One Note is cleaning from the last time it was used. I have restarted the computer but it doesn't make any difference. [Tag moved from: Microsoft 365 and Office | OneNote | For…

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-04-18T14:33:01.88+00:00
RONALD FREEMAN 0 Reputation points
edited a comment 2026-04-20T23:38:37.29+00:00
Norah-L 6,265 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Desperate users losing access to all their Publisher files

Before discontinuing MS publisher in October, why can’t Microsoft offer users the option to purchase the software?

Microsoft 365 and Office | Publisher | For home
asked 2026-04-09T16:57:23.97+00:00
Mary Pal 25 Reputation points
commented 2026-04-20T23:35:52.91+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
1 answer

No License found after install of 2019 office home and business on Mac Tahoe 26.4

I bought 2019 office home and business for my 2019 Mac Pro 2.6 using a clean install of Tahoe 26.4. nothing else the Mac. I installed office via subscriptions under my named account after logging into Microsoft. The license was validated and I am abled…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-03-27T13:43:34.3166667+00:00
Dan M 0 Reputation points
commented 2026-04-20T23:34:49.2533333+00:00
Katerina-N 9,085 Reputation points Microsoft External Staff Moderator
1 answer

Mi notebook subitámente se bloqueó con Bitlocker, y no aparece la contraseña pero si mi dispositivo

Hoy prendí mi computador con pantalla azul indicando bloqueo de bitlocker, el computador lo tengo registrado en mi cuenta, pero la clave de recuperación no existe en microsoft

Windows for home | Windows 11 | Recovery and backup
asked 2026-04-20T22:50:01.46+00:00
Natalia Alvarado 0 Reputation points
answered 2026-04-20T23:23:39.8066667+00:00
EmilyS726 230.9K Reputation points Independent Advisor
2 answers

logging into a new computer

I just installed MS 365 on my brand new desktop with windows 11. It is asking me for a password as soon as the computer comes on. I have tried every password I know and nothing works. I need help getting this computer working please

Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
asked 2026-04-20T22:24:41.32+00:00
Kevin Willmeth 0 Reputation points
answered 2026-04-20T23:19:33.5233333+00:00
Scott Nguyen 1,310 Reputation points Independent Advisor
10 answers

OUTDATED CONTENT ON BING - I AM NOT THE WEBMASTER

Hi there Need ur help I’ve noticed that a web page containing my photo is still indexed on Bing, even though the original page no longer exists. Since I am not the webmaster of the site, I’m unsure what the correct process is to request removal, and the…

Bing | Search | Unexpected search results
asked 2026-04-09T15:50:43.8366667+00:00
Anonyme noidea 0 Reputation points
commented 2026-04-20T23:15:23.23+00:00
IoTGirl 3,956 Reputation points Microsoft Employee Moderator
2 answers One of the answers was accepted by the question author.

OpenGL 4.6 Driver

I'm trying to download and install a driver for the OpenGL4.6.....My OS is Windows 10 HomeEdition (64 Bit) and the Graphics card is (Intel HD Graphics 520) and (NVIDIA GeForce 940MX). Just trying to play a really old set of games and everywhere i look i…

Windows for home | Windows 10 | Devices and drivers
asked 2026-04-01T23:51:24.91+00:00
sean kirchner 20 Reputation points
accepted 2026-04-20T23:02:27.64+00:00
sean kirchner 20 Reputation points
4 answers

Link to Windows issues

I'm having difficulties in Link to Windows. It stays connected for a few days, and then suddenly can't find my laptop, and the connection process never works there and I end up having to remove my phone and re-link it. It's not router settings, it's not…

Windows for home | Windows 10 | Connect Phone and PC
asked 2025-12-24T23:40:02.8266667+00:00
somnomania 0 Reputation points
answered 2026-04-20T23:01:44.04+00:00
Chris Sacksteder 0 Reputation points
1 answer

Paid for both Individual and Family subscriptions

I purchased an Individual plan last month, paying for the full year. I want to upgrade to the Family plan and purchased that. The cost was not prorated and I have paid for both. How can I get a refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-20T22:20:11.4666667+00:00
Linda Porzelius 0 Reputation points
answered 2026-04-20T23:01:33.51+00:00
Tin Luna 24,745 Reputation points Independent Advisor
2 answers

Merge the two duplicate accounts with my name

I am writing to request assistance with merging two Microsoft accounts that are both registered under my name. I accidentally created two separate accounts while trying to book a Microsoft certification exam, and this has caused issues with payment and…

Community Center | Not monitored
asked 2026-04-14T13:09:39.7+00:00
Nayana Dinesh 0 Reputation points
edited the question 2026-04-20T23:00:21.1766667+00:00
Gérard Oomens 122.6K Reputation points Volunteer Moderator
2 answers

Classic Outlook removed from Microsoft 365 Family and new Outlook breaks IMAP

I am extremely frustrated that Microsoft removed Classic Outlook from Microsoft 365 Family without any warning. I bought a new computer specifically to use Classic Outlook with my one.com IMAP account. The new Outlook cannot connect to my IMAP provider…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-04-20T22:12:45.66+00:00
Louise D 0 Reputation points
answered 2026-04-20T22:58:52.5233333+00:00
Diane Poremsky 8,255 Reputation points Independent Advisor
2 answers

Can't login to Yahoo email without being routed to AT&T

I have an AT&T email account when I had them as an ISP. It was affiliated with yahoo. No longer have them as an ISP. When logging into yahoo email it routes me to AT&T even in icongito mode as well as with all cookies deleted

Windows for home | Windows 11 | Internet and connectivity
asked 2026-04-20T21:29:05.3833333+00:00
scott brooks 0 Reputation points
answered 2026-04-20T22:57:02.12+00:00
Diane Poremsky 8,255 Reputation points Independent Advisor
1 answer

windows activation

I have changed my hard drive on my pc and windows isnt activated. i was told it was tied to my motherboard and wouldnt need to purchase windows again. Need to speak to a human

Windows for home | Windows 11 | Licensing and activation
asked 2026-04-20T22:20:16.4566667+00:00
Brad Franks 5 Reputation points
answered 2026-04-20T22:53:48.8366667+00:00
EmilyS726 230.9K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Cannot add funds to child account - suggested troubleshooting doesn't make a difference

I cannot add funds to my child's account despite it working only a few days ago. I have checked card details (all OK), accounts are not suspended (mine or child's) and there are no overdue subscriptions. Any idea on what else to try? Many…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

219 questions
asked 2026-02-11T05:50:41.4766667+00:00
L E 30 Reputation points
commented 2026-04-20T22:41:44.86+00:00
swphish 0 Reputation points
3 answers

Actualización de nombre legal para examen de certificación

Hola, buen día. Requiero su apoyo para realizar una actualización de mi nombre legal en mi perfil de certificación de Microsoft. Actualmente, el nombre que aparece en mi perfil no coincide exactamente con mi identificación oficial, y tengo programado…

Community Center | Not monitored
asked 2026-04-20T21:50:44.65+00:00
Carlos Vallejo 0 Reputation points
answered 2026-04-20T22:40:14.2066667+00:00
Hector FC 27,625 Reputation points Independent Advisor
1 answer

can't sign in to hotmail. My password does not work.

I cannot sign in to my hotmail account. My password does not work.

Outlook | Web | Outlook.com | Email
asked 2026-04-20T21:54:45.6933333+00:00
margaret ghuman 0 Reputation points
answered 2026-04-20T22:37:44.9033333+00:00
Lester Bernard Reyes 79,530 Reputation points Independent Advisor