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Monitor Sleep Time Troubleshooting

I had set the Monitor Sleep Time to 15 minutes and it was working fine. Today I noticed that the monitor was staying on for a lot more than 15 minutes. I went into Settings and set the sleep time to 3 minutes. The monitor didn't go OFF, even after a lot…

Windows for home | Windows 11 | Settings
asked 2026-10-15T03:01:22.79+00:00
Phillip Richcreek 1,125 Reputation points
answered 2026-10-15T03:39:54.0733333+00:00
Ivan B 125.1K Reputation points Independent Advisor
1 answer

trouble with email

I have tried for months to get rid of [Moderator Note: Personal Info Removed]@gmail and the post-education email. I am no longer in school; I graduated. The [Moderator Note: Personal Info Removed] @gmail.com account was compromised, so I had to change…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T21:48:28.52+00:00
Salome Dufford 0 Reputation points
answered 2026-10-15T03:37:25.0166667+00:00
Chloe-V 14,125 Reputation points Microsoft External Staff Moderator
2 answers

redeem key before 2May2027

I received Microsoft's notification regarding the upcoming changes to Microsoft 365 Family storage. My current Microsoft 365 Family subscription expires on October 1, 2027, and all six family members currently have 1 TB of OneDrive storage each. If I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-15T02:55:14.6+00:00
Phan Dang Trieu 0 Reputation points
answered 2026-10-15T03:36:58.3933333+00:00
Jeronimo Fuerte 46,765 Reputation points Independent Advisor
1 answer

Powershell-Change thumbnail colour of .stl files

In Powershell, how to change thumbnail colour of .stl files

Windows for home | Other | Files, folders, and storage
asked 2026-10-14T21:36:19.94+00:00
G_Man 0 Reputation points
answered 2026-10-15T03:35:45.7733333+00:00
Emma1-N 13,700 Reputation points Microsoft External Staff Moderator
2 answers

Unable to format/wipe SSD

I can't able to delete/format/wipe my SSD Drives using command prompt or any other softwares which allows doing this SSD(1-TB) which is unformattable. An old Windows 11 OS is installed in it. Is that a Problem for formatting the SSD? . Anyway Please…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-10-11T03:23:52.1566667+00:00
Satheesh Rajamanickam 0 Reputation points
commented 2026-10-15T03:34:26.83+00:00
Ivan B 125.1K Reputation points Independent Advisor
1 answer

Subject: Request for Version Without Sensitivity Label

Hello, I need to work with 10 OCTOBER ALASKA.xls, which is currently labeled"Confidential - All Company." The sensitivity label is preventing me from using the file as needed. If authorized by company policy, could you please: Provide a version…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-15T03:17:22.7866667+00:00
Cianel Lequina - DSV 0 Reputation points
answered 2026-10-15T03:33:03.9866667+00:00
Rukshan edirisinghe 1,805 Reputation points
1 answer

Request for Microsoft Regional Sales Pte Ltd. Certificate of Residence (CoR) and DGT Form (Indonesia)

Dear Microsoft Team, We are submitting an official request regarding our tax compliance requirements in Indonesia. In connection with payments made for Azure services, we require the following documents issued under the name of the selling entity,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-15T02:57:56.22+00:00
Finance Ruangguru 3 0 Reputation points
answered 2026-10-15T03:31:42.49+00:00
Jade Ng 16,030 Reputation points Microsoft External Staff Moderator
1 answer

new account stuck in loop--can't access it

"I am over 18. I created a new Microsoft account. Account @gmail.com When I sign in on any device, Microsoft asks me to confirm I am an adult or provide parental consent. After entering the verification code or password, I am redirected back to the…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-14T21:15:40.4566667+00:00
Teresa Salazar 0 Reputation points
answered 2026-10-15T03:30:52.23+00:00
Rukshan edirisinghe 1,805 Reputation points
2 answers

Viva Engage user provisioning issue – licensed user unable to complete Viva Engage access

We are experiencing a Viva Engage provisioning/access issue affecting one user. The user can successfully authenticate to Microsoft 365 and Viva Engage; however, when accessing Viva Engage directly, the following message is displayed: “You've…

Microsoft 365 and Office | Microsoft Viva | Viva Engage
asked 2026-10-15T02:44:55.32+00:00
Ila Parmar (SEC) 0 Reputation points
answered 2026-10-15T03:30:39.1733333+00:00
Teddie Dang 1,620 Reputation points Independent Advisor
4 answers

2026-10 .NET Framework Security Update (KB5127694) Install error - 0x800f0922. Windows 11.

Hi Not a tech savvy person. Keep getting the above error on this update. I have checked my EFI with DiskGenius and have 147MB free. Have tried DISM restorehealth and sfc/ scannow. Here is my CBS log:…

Windows for home | Windows 11 | Windows update
asked 2026-10-14T17:09:43.35+00:00
Chris Gregson 0 Reputation points
commented 2026-10-15T03:30:21.98+00:00
Ramesh Srinivasan 88,880 Reputation points Independent Advisor
1 answer

How do I fix NET.8.0.0.31 Download, that won't update? Microsoft runtime?

How do I fix NET.8.0.0.31 Download, that won't update? Microsoft runtime?

Developer technologies | .NET | .NET Runtime
Developer technologies | .NET | .NET Runtime

.NET: Microsoft Technologies based on the .NET software framework. Runtime: An environment required to run apps that aren't compiled to machine language.

1,341 questions
asked 2026-10-14T22:07:33.7833333+00:00
Ed Cress 0 Reputation points
edited an answer 2026-10-15T03:30:03.6266667+00:00
Nguyen Dam (WICLOUD CORPORATION) 765 Reputation points Microsoft External Staff Moderator
2 answers

Computer randomly shuts off, including while idle without BSOD

Over the last few months, my computer has been randomly shutting off without a BSOD or any error information. The Event Viewer has been showing a Kernel-Power 41 Error type, but has no information (BugcheckCode 0 and 0 in the rest of the fields). After…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-12T01:09:56.83+00:00
Shawn Dahlke 0 Reputation points
commented 2026-10-15T03:30:03.38+00:00
Shawn Dahlke 0 Reputation points
1 answer One of the answers was accepted by the question author.

Network connectivity drops due to BGP routing issues

Our company's server is experiencing intermittent network connectivity loss, and some internal resources become unreachable. Initial checks suggest that network routes may not be updating correctly after a connection interruption. How can we inspect the…

Windows for business | Windows Server | Networking | Network connectivity and file sharing
asked 2026-10-11T23:30:26.4+00:00
Williams Noah 20 Reputation points
accepted 2026-10-15T03:30:00.69+00:00
Williams Noah 20 Reputation points
0 answers

Unable to Access AI-103 Exam Scheduling Page After Payment Issue – Unexpected Error

Hello Microsoft Support Team, I encountered an issue while trying to register and pay for the AI-103 certification exam. During the payment process, something went wrong, and the payment could not be completed successfully. Since then, whenever I try to…

Community Center | Not monitored
asked 2026-10-15T03:15:27.7333333+00:00
YE PENGFEI 0 Reputation points
edited the question 2026-10-15T03:29:48.85+00:00
TP 164.6K Reputation points Volunteer Moderator
2 answers

windows 11 Microsoft app sign in goes grey then closes.

Recently my Xbox app logged me out and has not allowed me to sign back in, both Xbox and Microsoft store will open a sign in screen then shortly after selecting an email to sign in with a smaller grey window will open then close. I have signed in with a…

Windows for home | Windows 11 | Apps
asked 2026-10-11T00:26:53.17+00:00
Trevor N 0 Reputation points
commented 2026-10-15T03:29:24.71+00:00
Hendrix-V 20,300 Reputation points Microsoft External Staff Moderator
1 answer

i need help to send a powerpoint to my mate for a school project.

it says theres an issue stated as... {"error":{"description":"The system cannot find the file specified. (Exception from HRESULT: 0x80070002)","innerError":{"description":"The system cannot find the…

Microsoft 365 and Office | PowerPoint | For education | MacOS
asked 2026-10-15T02:57:19.7666667+00:00
Lukas Dunker 0 Reputation points
answered 2026-10-15T03:26:15.4733333+00:00
Rukshan edirisinghe 1,805 Reputation points
0 answers

How can I start my laptop withouth a recovery key?

My bitlocker activated after I update my laptop, it did restart and then this screen appears

Windows for home | Windows 11 | Windows update
asked 2026-10-15T03:25:56.0133333+00:00
2 answers

My school email account was deleted?

I have a school email that was in use four months ago. At first I was having trouble signing in as it needs the Microsoft authenticator app to validate, however, I was also signed out of the authenticator app and have no way to access the two other…

Microsoft Security | Microsoft Authenticator
asked 2026-10-15T02:40:53.7366667+00:00
Grace Romanoff 0 Reputation points
answered 2026-10-15T03:25:30.9+00:00
EmilyS_726 30,795 Reputation points Volunteer Moderator
1 answer

accidentally purchased Developer support plan, cancelled same day, zero usage

On 2026-10-13 I accidentally purchased the Developer support plan (Microsoft Azure Support – 1 Month, $29 during free-account signup; the signup flow preselects a paid plan. I cancelled it back to Basic the same day and have used zero support incidents.…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,073 questions
asked 2026-10-14T11:57:34.34+00:00
VL 0 Reputation points
answered 2026-10-15T03:24:20.6533333+00:00
Rukshan edirisinghe 1,805 Reputation points
3 answers

Freezing to black after videos

For the past few weeks I have had my Win 11 system freeze at a black screen requiring reboot. No new devices. Happens on exiting Final Fantasy 14, long FB videos and occasionally at screen saver. Grfx drivers up to date, did clean reinstall, Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-10T19:44:16.9166667+00:00
Chris R 0 Reputation points
edited a comment 2026-10-15T03:23:22.5633333+00:00
Hendrix-V 20,300 Reputation points Microsoft External Staff Moderator