4,410 questions
0 answers
I claimed a code for an Aurora cape and it does not appear in my capes list
On Sept. 29, I claimed an Aurora cape code that I received from a Twitch drop. I have had this specific issue since the date I claimed it: twelve days ago. I have read other help articles whose advice is to wait and/or equip said cape using Minecraft:…
Windows for home | Other | Gaming
asked
2026-10-11T08:18:39.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 50%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Stan Ortiz
0
Reputation points
asked
2026-10-11T08:18:39.5133333+00:00
Stan Ortiz
0
Reputation points
3 answers
The Dissapearance of Fingerprint (sign-in option) from My Windows 11 Laptop
Hello admin, I left my laptop on sleep for around 3-4 days. When i opened my laptop today, I noticed that the fingerprint option on my lock screen does not appear or missing. When i tested it on the fingeprint scanner, nothing happen. I tried to set…
Windows for home | Windows 11 | Accounts, profiles, and login
10,260 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 18%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
100% CPU utilization. /system32/svchost.exe -k dcomlaunch -p. (Windows 11)
This occurs most frequently while my computer sleeps, I wake it up to 100% CPU utilization. If I kill the process, blue screen. What might cause this issue? How can I nail down the source?
Windows for home | Windows 11 | Performance and system failures
32,587 questions
asked
2026-10-09T16:32:14.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
jason w butterfield
0
Reputation points
answered
2026-10-11T08:12:16.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,395
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to connect my Laptop to the new fast/high speed modem
Right until few days ago I was easily able to connect my laptop to the internet modem at home. Now that a new fast/high speed modem is installed I am not able to connect my laptop to the modem. I am still using Windows 8.1 on my laptop. Is it be cause…
Windows for home | Previous Windows versions | Internet and connectivity
asked
2026-10-11T08:06:25.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 10%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Amir747
0
Reputation points
answered
2026-10-11T08:06:40.9666667+00:00
AI answer
1 answer
About Windows 11 26h2 Pin To Start?
While exploring the installed Windows 11 26h2,the same non fixable/solvable issues exist as before when Windows 11 25h2 was explored,after trying to pin to start about from the settings that go me nowhere?.All the advice you gave me earlier on did not…
Windows for home | Windows 11 | Install and upgrade
9,332 questions
asked
2026-10-11T03:24:16.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
maroner pierre
45
Reputation points
answered
2026-10-11T08:04:32.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
19,940
Reputation points Microsoft External Staff
Moderator
2 answers
Several crashes recently, in game or briefly after pc startup
Hi. Recently am plagued with the PC freezes and not responding, requiring hard reboot. Only the most recent PC crash (having a dump file created) generated a dump file. Was encountering the same issues 3 months ago and the problem disappear, but the…
Windows for home | Windows 11 | Performance and system failures
32,587 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 74%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
4 answers
Pc turns on but no display
My pc has been working great for a few years now but today i turned it off and when i turned it on it gave no display monitor turns on when i turn on my pc and just says display port no signal ive tried different monitors and different cables but still…
Windows for home | Windows 11 | Display and graphics
5,365 questions
asked
2025-10-16T14:29:03.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 6%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Aaro kulju
0
Reputation points
commented
2026-10-11T07:48:51.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 18%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
david nhlapo
0
Reputation points
1 answer
Entered pre-order code for Minecraft Dungeons 2 and did not receive bonuses
About 4 days ago I received my physical copy of Minecraft Dungeons 2 on the Switch 2, along with it Nintendo emailed me a online pre-order code for my bonuses which I entered and still have not received the rewards of. I immediately contacted Nintendo…
Windows for home | Other | Gaming
4,410 questions
asked
2026-10-03T23:51:25.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 32%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Justin Morrow
0
Reputation points
commented
2026-10-11T07:45:22.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 52%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rodrigo
0
Reputation points
1 answer
Unable to gift Minecraft
When I try to gift Minecraft to my friend, a screen pops up stating "Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info". What do I need to do? I've tried clearing…
Windows for home | Windows 11 | Gaming
5,432 questions
asked
2026-10-09T09:16:38.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 83%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJX%3C/text%3E%3C/svg%3E)
joeb xander
0
Reputation points
answered
2026-10-11T07:42:40.74+00:00
Thomas4-N
22,395
Reputation points Microsoft External Staff
Moderator
2 answers
How to view reults report from the memory diagnostics test (when all other suggestions fail)
No results report was created. I am having no problems and I expected to see a results log indicating no errors. I followed the information I found in Microsoft Learn. No results log were created. Then I monitored the test (1.5 hours) and when it…
Windows for home | Windows 11 | Performance and system failures
32,587 questions
asked
2026-10-06T03:53:58.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Barbara Lloyd
0
Reputation points
commented
2026-10-11T07:38:55.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
28,245
Reputation points Microsoft External Staff
Moderator
2 answers
i loss my account
My Microsoft account used for login stopped working, so I changed my login password. However, after changing it, my original account seems to have disappeared, and a prompt to create a new character appears, completely resetting my progress. I have clear…
Windows for home | Windows 11 | Gaming
5,432 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 83%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
My Game Pass subscription has ended before it's set end date.
Hello and I hope you are doing well today. I am sending this message in regards to my Game Pass subscription that I purchased roughly 2 weeks ago. I ended the subscription early and to my recollection was told that I would still be receiving the service…
Windows for home | Other | Gaming
4,410 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 0%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 72%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED7%3C/text%3E%3C/svg%3E)
2 answers
My account has been changed email!
My account has been changed email, now I can't login to my account anymore. How can i contact with microsoft support to gain access to my account, I only have original email of that account
Windows for home | Windows 11 | Accounts, profiles, and login
10,260 questions
asked
2026-10-11T06:49:36.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 1%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dương Duy Bảo
0
Reputation points
answered
2026-10-11T07:27:28.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola
16,770
Reputation points
Independent Advisor
2 answers
My Microsoft account got deleted and it is no longer recognized, the only issue I want to fix is logging into my Minecraft account.
My Microsoft account has been deleted and my Minecraft username has been linked to an email ending with @kidnap.life. Yesterday I was on call with my friends hoping to play Minecraft PVP together, I have tried Hypixel but the server was incredibly…
Windows for home | Other | Gaming
4,410 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 82%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
roaming desktop alert
Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked
2026-10-08T12:28:01.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 26%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Henderson, Toney - FPAC-NRCS, SC
0
Reputation points
answered
2026-10-11T07:22:21.6+00:00
Thomas4-N
22,395
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Mouse_Filter_01 virtual device keeps reappearing after removal, causes BSOD when uninstall
Hi there for some reason after i updated my asus rog mouse and installed armoury crate keyboard filter 01 and mouse filter 01 appeared in my bluetooth device window settings and for some reason when click "remove this device" it somehow…
Windows for home | Windows 11 | Devices and drivers
24,622 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 37%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
Unable to restore deleted files from C:OneDrive
Good Morning everyone, I hope you are well, hope someone can help me. I am pretty computer illiterate so pardon the lingo. Last night I attempted to free up space on my C: drive. I saw that the OneDrive folder contained 47gb and I mistakenly deleted…
Windows for home | Windows 11 | Recovery and backup
5,815 questions
asked
2025-10-07T12:05:37.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 5%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lee Bourgoin
0
Reputation points
edited an answer
2026-10-11T07:07:56.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Real451T Gaming
0
Reputation points
2 answers
how to fix bluetooth on windows 11
my bluetooth toggle button will not stay in the on position
Windows for home | Windows 11 | Devices and drivers
24,622 questions
asked
2026-08-28T15:15:50.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Wesley Lockley
70
Reputation points
commented
2026-10-11T07:00:37.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 63%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ashley Abraham
0
Reputation points
1 answer
need a pin to log in cant reset
using your hello log in you keep asking for a pin i dont have one and i cant set one
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-10T00:26:46.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 26%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cindy Shay
0
Reputation points
commented
2026-10-11T07:00:36.15+00:00
Cindy Shay
0
Reputation points
3 answers
Black Ops 7
Microsoft saying i need to purchase game even though i have Game Pass Ultimate. Signed out then signed back in. Reset everything and still saying i need to purchase the game
Windows for home | Windows 11 | Gaming
5,432 questions
asked
2026-10-09T15:01:21.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Corey Waln
0
Reputation points
commented
2026-10-11T06:59:55.78+00:00
Corey Waln
0
Reputation points