6,131 questions
1 answer
How to log in to my computer (forgot pw is not an option)
I need to speak with a live agent about a Windows laptop password problem. I cannot access my Acer Aspire V14 Touch laptop. There is no "Forgot Password" option on the Windows login screen. I have already reset my Microsoft password, but the…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-08T20:56:30.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 97%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Patricia
0
Reputation points
answered 2026-09-08T20:56:44.1066667+00:00
AI answer
0 answers
purchased a new license after hardware change, no download or product key
<PII removed> recently installed a new motherboard, ram,cpu and GPU. Purchased new Win 11 Pro license but did not receive download or product key. Current activated version says Edition Windows 11 pro Version 25H2 Installed on 10/17/2025 Windows…
Windows for home | Windows 11 | Licensing and activation
5,235 questions
asked 2026-09-08T20:21:34.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 57.00000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tony S
0
Reputation points
edited the question 2026-09-08T20:56:14.4466667+00:00
EmilyS_726
27,215
Reputation points
Volunteer Moderator
2 answers
Im trying to start the Windows Update Service on services but it keeps on saying Windows could not start the Windows Update Service on Local Computer
Seriously, I've tried every tutorial i could find but nothing worked. I dont know what else to do. Please help me! Note: I'm on Windows 10 and I cannot get Windows 11 at the moment right now.
Windows for home | Windows 10 | Windows update
23,811 questions
asked 2026-09-07T23:44:04.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 60%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Daniel Omorogie
0
Reputation points
edited an answer 2026-09-08T20:55:13.6233333+00:00
Daniel Omorogie
0
Reputation points
2 answers
Unfinished Rebuilding of the EFI boot files in Windows
My friend was recently locked out of his pc anytime he used safe boot, i saw a post saying you could do some stuff in command prompt but the final line of the commands listed didnt run because it was "in use by another program." The next day he…
Windows for home | Windows 11 | Recovery and backup
5,750 questions
asked 2026-09-08T20:42:29.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 65%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DaxBot
0
Reputation points
answered 2026-09-08T20:54:40.5366667+00:00
Craig Long
18,545
Reputation points
1 answer
How do I get from Windows 7 HP to 11?
I've hung on too long with Windows 7 HP and now must upgrade. What are my realistic options? I thank you for your help.
Windows for home | Previous Windows versions | Install and upgrade
asked 2026-09-08T19:41:22.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 12%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Gilbert Davis
0
Reputation points
answered 2026-09-08T20:50:54.73+00:00
Bulldog
4,060
Reputation points
1 answer
How to access my Microsoft program on a laptop that will not accept my password or passkey
I have a Dell laptop with Microsoft and cannot get it to accept any keys or passwords can you offer any help?
Windows for home | Windows 11 | Accounts, profiles, and login
9,993 questions
asked 2026-09-08T20:25:51.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 16%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
D J Goudreau
0
Reputation points
commented 2026-09-08T20:49:30.8633333+00:00
Bulldog
4,060
Reputation points
1 answer
Sign in issue
I tried to open my microsoft account the other day but somehow i got logged out without a warning. I tried to enter my password which didn't work and when i wanted to sign in with a verification code i noticed the code was going to be sent to a…
Windows for home
Windows for home
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
71 questions
asked 2026-09-08T16:14:59.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 89%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Konstantin R
0
Reputation points
answered 2026-09-08T20:47:16.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,130
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
System instability
Hi, I’m having serious stability and Windows system issues on my laptop. The problems started after I ran a Windows optimization tool, and since then Windows has become unstable. I was previously unable to log in properly, and the Windows Hello PIN…
Windows for home | Windows 11 | Performance and system failures
32,355 questions
asked 2026-09-05T21:38:43.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
Khaled alenezi
0
Reputation points
accepted 2026-09-08T20:45:19.2166667+00:00
Khaled alenezi
0
Reputation points
0 answers
Problem saving the game Shadow of War
Hi guys... I wanted to know if there is a solution as of today, September 8, 2026, for the Shadow of War save error.
Windows for home | Windows 10 | Gaming
10,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
2 answers
Hyper-V VMs do not have internet acces
The Hyper-V VMs do not have internet access. The Default Switch is configured as the network adapter for all VMs, and the Wi-Fi network profile is set to Private.
Windows for home | Windows 11 | Internet and connectivity
5,437 questions
asked 2026-09-08T20:27:04.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 14.000000000000002%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
Varughese, Biju
0
Reputation points
answered 2026-09-08T20:36:27.6066667+00:00
Varughese, Biju
0
Reputation points
0 answers
the SMB / network‑sharing issue
every time i update to a newer version of Windows 25H2 i loss connection to my other computers on the network. I have to uninstall the update and run 24H2. This has been going on since October 2025. HELP
Windows for home | Windows 11 | Windows update
15,451 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 47%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
3 answers
HP app for operating a desk jet 3630 Printer and Scanner on Windows11 has a problem
I have a Dell laptop running a 64 bit version of windows 11 and an HP DeskJet 3630 printer and scanner. I installed on the laptop some HP software that manages and operates the DeskJet 3630. The deskjet 3630 is connected to the laptop by way of the…
Windows for home | Windows 11 | Apps
2,356 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 99%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
1 answer
GPU driver problem
I have an RX 570 (4gb variant) GPU and I download it's drivers, it maybe works for 2 hours max before windows 10 home decides to say "nah" and download it's drivers and make my GPU crash needing to restart GPU. I also did "roll-back…
Windows for home | Other | Windows update
1,566 questions
asked 2026-09-08T20:09:11.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 86%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Nick Amerikanski
0
Reputation points
edited the question 2026-09-08T20:10:26.7033333+00:00
Nick Amerikanski
0
Reputation points
2 answers
Can’t remove sign in pin
When I open my pc it ask for a pin. I went to settings to remove the pin but the option to remove the pin isn’t active. Won’t let me remove my pin
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-08T19:29:21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 43%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Ryan Oberle
0
Reputation points
answered 2026-09-08T20:05:04.5733333+00:00
EmilyS726
264.1K
Reputation points
Independent Advisor
2 answers
Constant blue screens on my laptop
My laptop (acer nitro V 15 Nvidia RTX 2050) has been getting frequent blue screens for a while now, it started while my fans were damaged and i assumed that the fans where the cause of this, after getting replacement fans i didnt seem to be getting them…
Windows for home | Windows 11 | Performance and system failures
32,355 questions
asked 2026-09-07T21:45:41.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 25%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Joseph Farrugia
0
Reputation points
commented 2026-09-08T20:02:36.58+00:00
Joseph Farrugia
0
Reputation points
2 answers
Windows Defender flags and blocks a random .dll file upon startup, possible malware?
Hello, Recently, Windows Defender has started to flag a seemingly random .dll file located with the temp folder every time my laptop is booted up under the pretense that it was a malware. It is somewhat similar to the same problem as this reddit user…
Windows for home | Windows 11 | Security and privacy
8,657 questions
asked 2026-09-06T13:41:05.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 39%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
RoombaRoombies
0
Reputation points
commented 2026-09-08T19:58:36.51+00:00
RoombaRoombies
0
Reputation points
2 answers
My Laptop camera stop working and I need it to be fixed
The camera stopped working on my PC. I don't know why this is happening. I've checked all settings, and nothing seems to be wrong with the settings, but then whenever I try to open the camera, this is what I've been getting as an error message, and it's…
Windows for home | Windows 10 | Devices and drivers
39,731 questions
asked 2026-09-08T16:45:54.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 90%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Agbaje Kehinde
0
Reputation points
commented 2026-09-08T19:46:36.5766667+00:00
David-M
124.9K
Reputation points
Independent Advisor
2 answers
Caps Lock or Num Lock problem
What are the reason if I press Caps Lock or Num Lock in my laptop,it changes its screen colour for 1-2 seconds and then it become normal
Windows for home | Windows 11 | Microsoft Store
3,302 questions
asked 2026-01-22T04:21:38.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 94%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Reyansh Dengere
20
Reputation points
commented 2026-09-08T19:43:03.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 57.99999999999999%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sino
0
Reputation points
1 answer
I keep getting locked out without even putting in a bad password.
This has happened twice where I try to log into my user, but then it says “The referenced account is currently locked out and may not be logged on to”. What makes this confusing and scary is that I haven’t typed out a bad password. The latest time that…
Windows for home | Windows 11 | Accounts, profiles, and login
9,993 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 49%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
7 answers
NAS Share Access Missing
Hi I have lost the access to my NAS through File Explorer. I have read and check as much as I can with no solution. SMB 1 switched on. Network is Private. All in the same workgroup. NAS is a WD My Cloud EX2 Ultra, which has been working but suddenly…
Windows for home | Windows 11 | Files, folders, and storage
11,680 questions
asked 2025-12-28T15:27:39.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dave Moore
0
Reputation points
answered 2026-09-08T19:36:11.31+00:00
Noel Evangelista Esteban
0
Reputation points