Tutorial: Configure AlertMedia for automatic user provisioning

This tutorial describes the steps you need to perform in both AlertMedia and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to AlertMedia using the Azure AD Provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

Capabilities supported

  • Create users in AlertMedia
  • Remove users in AlertMedia when they do not require access anymore
  • Keep user attributes synchronized between Azure AD and AlertMedia
  • Provision groups and group memberships in AlertMedia
  • Single sign-on to AlertMedia (recommended)


The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant.
  • A user account in Azure AD with permission to configure provisioning (for example, Application Administrator, Cloud Application administrator, Application Owner, or Global Administrator).
  • An AlertMedia tenant.
  • A user account in AlertMedia with Admin permissions to configure an API Integration.

Step 1. Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Azure AD and AlertMedia.

Step 2. Configure AlertMedia to support provisioning with Azure AD

  1. Log into your AlertMedia account. Navigate to Company > API.
  2. Click Add New.
  3. Choose to give your API Integration a name to help you easily recognize where the keys are being used.
  4. Select the admin with which you’d like to associate the integration.
  5. Click the Generate Keys and Save button.
  6. Copy and save the Client Token from your integration. This is used as the Secret Token in the Provisioning tab of your AlertMedia application in the Azure portal.

Add AlertMedia from the Azure AD application gallery to start managing provisioning to AlertMedia. If you have previously setup AlertMedia for SSO, you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4. Define who will be in scope for provisioning

The Azure AD provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

  • If you need additional roles, you can update the application manifest to add new roles.

Step 5. Configure automatic user provisioning to AlertMedia

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and/or groups in TestApp based on user and/or group assignments in Azure AD.

To configure automatic user provisioning for AlertMedia in Azure AD:

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select AlertMedia.

    The AlertMedia link in the Applications list

  3. Select the Provisioning tab.

    Provisioning tab

  4. Set the Provisioning Mode to Automatic.

    Provisioning tab automatic

  5. Under the Admin Credentials section, input your AlertMedia Tenant URL as one of the following.

    • (no custom domain) https://dashboard.alertmedia.com/api/scim/v3

    • (custom domain) https://subdomain.alertmedia.com/api/scim/v3

    Input the Secret Token as retrieved earlier in Step 2. Click Test Connection to ensure Azure AD can connect to AlertMedia. If the connection fails, ensure your AlertMedia account has Admin permissions and try again.


  6. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Notification Email

  7. Select Save.

  8. Under the Mappings section, select Synchronize Azure Active Directory Users to AlertMedia.

  9. Review the user attributes that are synchronized from Azure AD to AlertMedia in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in AlertMedia for update operations. If you choose to change the matching target attribute, you will need to ensure that the AlertMedia API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type
    userName String
    active Boolean
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:first_name String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:last_name String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:email String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:email2 String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:email3 String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:title String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:mobile_phone String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:mobile_phone_post_dial String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:mobile_phone2 String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:mobile_phone2_post_dial String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:mobile_phone3 String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:mobile_phone3_post_dial String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:home_phone String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:home_phone_post_dial String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:office_phone String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:office_phone_post_dial String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:address String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:address2 String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:city String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:state String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:country String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:zipcode String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:notes String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:customer_user_id String
    urn:ietf:params:scim:schemas:extension:alertmedia:2.0:CustomAttribute:User:user_type String
  10. Under the Mappings section, select Synchronize Azure Active Directory Groups to AlertMedia.

  11. Review the group attributes that are synchronized from Azure AD to AlertMedia in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the groups in AlertMedia for update operations. Select the Save button to commit any changes.

    Attribute Type
    displayName String
    members Reference
  12. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  13. To enable the Azure AD provisioning service for AlertMedia, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  14. Define the users and/or groups that you would like to provision to AlertMediaAlertMedia by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  15. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running.

Step 6. Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  1. Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  2. Check the progress bar to see the status of the provisioning cycle and how close it is to completion
  3. If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

Additional resources

Next steps