Tutorial: Configure Chatwork for automatic user provisioning

This tutorial describes the steps you need to perform in both Chatwork and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to Chatwork using the Azure AD Provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

Capabilities Supported

  • Create users in Chatwork.
  • Remove users in Chatwork when they do not require access anymore.
  • Keep user attributes synchronized between Azure AD and Chatwork.
  • Single sign-on to Chatwork (required).


The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant.
  • A user account in Azure AD with permission to configure provisioning (for example, Application Administrator, Cloud Application administrator, Application Owner, or Global Administrator).
  • A Chatwork tenant.
  • A user account in Chatwork with Admin permission.
  • Organizations that have contracted Chatwork Enterprise Plan or KDDI Chatwork.

Step 1. Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Azure AD and Chatwork.

Step 2. Configure Chatwork to support provisioning with Azure AD

1. Open User Synchronization from the Chatwork admin page

Access the Chatwork admin portal as a user with admin rights. If you have administrator privileges, you will be able to access the User Synchronization page.

User Synchronization page contains notes and restrictions for using the user provisioning feature. Check all the items.

User Synchronization page

2. Configure the SAML login settings.

If you are using Azure AD and user provisioning, login to Chatwork using your Azure AD ID.

Configure the SAML login settings

3. Check the checkboxes after accepting the various items.

Check the checkboxes after accepting the cautions and restrictions for using the user provisioning function.

When all the items are checked, click the Enable user synchronization button.

Accepting the various items and enable user synchronization button

When the user provisioning function is enabled, a message will appear at the top of the page indicating that it has been enabled.

Enabled message

Add Chatwork from the Azure AD application gallery to start managing provisioning to Chatwork. If you have previously setup Chatwork for SSO, you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4. Define who will be in scope for provisioning

The Azure AD provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

  • If you need additional roles, you can update the application manifest to add new roles.

Step 5. Configure automatic user provisioning to Chatwork

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and/or groups in Chatwork based on user and/or group assignments in Azure AD.

To configure automatic user provisioning for Chatwork in Azure AD:

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select Chatwork.

    The Chatwork link in the Applications list

  3. Select the Provisioning tab.

    Provisioning tab

  4. Set the Provisioning Mode to Automatic.

    Provisioning tab automatic

  5. In the Admin Credentials section, click on Authorize, make sure that you enter your Chatwork account's Admin credentials. Click Test Connection to ensure Azure AD can connect to Chatwork. If the connection fails, ensure your Chatwork account has Admin permissions and try again.


  6. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Notification Email

  7. Select Save.

  8. In the Mappings section, select Synchronize Azure Active Directory Users to Chatwork.

  9. Review the user attributes that are synchronized from Azure AD to Chatwork in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in Chatwork for update operations. If you choose to change the matching target attribute, you will need to ensure that the Chatwork API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type Supported for filtering
    userName String
    active Boolean
    title String
    externalId String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:organization String
  10. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  11. To enable the Azure AD provisioning service for Chatwork, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  12. Define the users and/or groups that you would like to provision to Chatwork by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  13. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running.

Step 6. Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  • Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  • Check the progress bar to see the status of the provisioning cycle and how close it is to completion
  • If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

More resources

Next steps