Tutorial: Configure Vonage for automatic user provisioning

This tutorial describes the steps you need to perform in both Vonage and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to Vonage using the Azure AD Provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

Capabilities Supported

  • Create users in Vonage.
  • Remove users in Vonage when they do not require access anymore.
  • Keep user attributes synchronized between Azure AD and Vonage.
  • Single sign-on to Vonage (recommended).


The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant.
  • A user account in Azure AD with permission to configure provisioning (for example, Application Administrator, Cloud Application administrator, Application Owner, or Global Administrator).
  • A Vonage tenant.
  • A user account in Vonage with Admin permission(Account Super User).

Step 1. Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Azure AD and Vonage.

Step 2. Configure Vonage to support provisioning with Azure AD

  1. Login to Vonage admin portal with an admin user.

    Log in to vonage admin portal

  2. Navigate to Account > Single Sign-On Settings on the left side menu.

    Single sign on settings

  3. Select User Settings tab, toggle Enable SCIM user provisioning ON and click Save.

Enable scim

Add Vonage from the Azure AD application gallery to start managing provisioning to Vonage. If you have previously setup Vonage for SSO you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4. Define who will be in scope for provisioning

The Azure AD provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

  • If you need additional roles, you can update the application manifest to add new roles.

Step 5. Configure automatic user provisioning to Vonage


Any user that is added to Vonage must have first name, last name and email. Otherwise the integration will fail.

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and/or groups in Vonage based on user and/or group assignments in Azure AD.

To configure automatic user provisioning for Vonage in Azure AD:

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select Vonage.

    The Vonage link in the Applications list

  3. Select the Provisioning tab.

    Provisioning tab

  4. Set the Provisioning Mode to Automatic.

    Provisioning tab automatic

  5. Before the next step make sure you are authorized as Account Super User. For checking if the user is an Account Super User perform login at Vonage admin portal. You should see on the top left side similar to the picture below.

    Provisioning tab user

  6. In the Admin Credentials section, click on Authorize , make sure that you enter your Account Super User credentials, if it doesn't ask you to enter credentials make sure that you logged in with the Account Super User (you can check it http://admin.vonage.com/ on the upper left side, bellow your name you need to see "Account Super User"). Click Test Connection to ensure Azure AD can connect to Vonage. If the connection fails , ensure your Vonage account has Admin permissions and try again.


  7. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Notification Email

  8. Select Save.

  9. In the Mappings section, select Synchronize Azure Active Directory Users to Vonage.

  10. Review the user attributes that are synchronized from Azure AD to Vonage in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in Vonage for update operations. If you choose to change the matching target attribute, you will need to ensure that the Vonage API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type Supported for filtering
    userName String
    active Boolean
    emails[type eq "work"].value String
    name.givenName String
    name.familyName String
  11. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  12. To enable the Azure AD provisioning service for Vonage, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  13. Define the users and/or groups that you would like to provision to Vonage by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  14. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running.

Step 6. Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  • Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  • Check the progress bar to see the status of the provisioning cycle and how close it is to completion
  • If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

More resources

Next steps