Convert ITSM actions that send events to ServiceNow to secure webhook actions
Note
As of September 2022, we are starting the 3-year process of deprecating support of using ITSM actions to send events to ServiceNow.
To migrate your ITSM connector to the new secure webhook integration, follow the secure webhook configuration instructions.
If you're syncing work items between ServiceNow and an Azure Log Analytics workspace (bi-directional), follow the steps below to pull data from ServiceNow into your Log Analytics workspace.
Pull data from your ServiceNow instance into a Log Analytics workspace
In the Azure portal, create a Consumption logic app workflow.
Create an HTTP GET request that uses the ServiceNow Table API to retrieve data from the ServiceNow instance. See an example of how to use the Table call to retrieve incidents.
To see a list of tables in your ServiceNow instance, in ServiceNow, go to System definitions, then Tables. Example table names include:
change_request,em_alert,incident,em_event.
In Logic Apps, add a
Parse JSONaction on the results of the GET request you created in step 2.Add a schema for the retrieved payload. You can use the Use sample payload to generate schema feature. See a sample schema for a
change_requesttable.
Create a Log Analytics workspace.
Create a
for eachloop to insert each row of the data returned from the API into the data in the Log Analytics workspace.
In the Select an output from previous steps section, enter the data set returned by the JSON parse action you created in step 4.
Construct each row from the set that enters the loop.
In the last step of the loop, use
Send datato send the data to the Log Analytics workspace with these values.- Custom log name: the name of the custom log you're using to save the data to the Log Analytics workspace.
- A connection to the LA workspace that you created in step 6.
The data is visible in the Legacy custom logs section of your Log Analytics workspace.
Sample JSON schema for a change_request table
{
"properties": {
"content": {
"properties": {
"result": {
"items": {
"properties": {
"active": {
"type": "string"
},
"activity_due": {
"type": "string"
},
"additional_assignee_list": {
"type": "string"
},
"approval": {
"type": "string"
},
"approval_history": {
"type": "string"
},
"approval_set": {
"type": "string"
},
"assigned_to": {
"properties": {
"link": {
"type": "string"
},
"value": {
"type": "string"
}
},
"type": "object"
},
"assignment_group": {
"type": "string"
},
"backout_plan": {
"type": "string"
},
"business_duration": {
"type": "string"
},
"business_service": {
"type": "string"
},
"cab_date": {
"type": "string"
},
"cab_delegate": {
"type": "string"
},
"cab_recommendation": {
"type": "string"
},
"cab_required": {
"type": "string"
},
"calendar_duration": {
"type": "string"
},
"category": {
"type": "string"
},
"change_plan": {
"type": "string"
},
"chg_model": {
"type": "string"
},
"close_code": {
"type": "string"
},
"close_notes": {
"type": "string"
},
"closed_at": {
"type": "string"
},
"closed_by": {
"properties": {
"link": {
"type": "string"
},
"value": {
"type": "string"
}
},
"type": "object"
},
"cmdb_ci": {
"properties": {
"link": {
"type": "string"
},
"value": {
"type": "string"
}
},
"type": "object"
},
"comments": {
"type": "string"
},
"comments_and_work_notes": {
"type": "string"
},
"company": {
"type": "string"
},
"conflict_last_run": {
"type": "string"
},
"conflict_status": {
"type": "string"
},
"contact_type": {
"type": "string"
},
"correlation_display": {
"type": "string"
},
"correlation_id": {
"type": "string"
},
"delivery_plan": {
"type": "string"
},
"delivery_task": {
"type": "string"
},
"description": {
"type": "string"
},
"due_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"escalation": {
"type": "string"
},
"expected_start": {
"type": "string"
},
"follow_up": {
"type": "string"
},
"group_list": {
"type": "string"
},
"impact": {
"type": "string"
},
"implementation_plan": {
"type": "string"
},
"justification": {
"type": "string"
},
"knowledge": {
"type": "string"
},
"location": {
"type": "string"
},
"made_sla": {
"type": "string"
},
"number": {
"type": "string"
},
"on_hold": {
"type": "string"
},
"on_hold_reason": {
"type": "string"
},
"on_hold_task": {
"type": "string"
},
"opened_at": {
"type": "string"
},
"opened_by": {
"properties": {
"link": {
"type": "string"
},
"value": {
"type": "string"
}
},
"type": "object"
},
"order": {
"type": "string"
},
"outside_maintenance_schedule": {
"type": "string"
},
"parent": {
"type": "string"
},
"phase": {
"type": "string"
},
"phase_state": {
"type": "string"
},
"priority": {
"type": "string"
},
"production_system": {
"type": "string"
},
"reason": {
"type": "string"
},
"reassignment_count": {
"type": "string"
},
"requested_by": {
"properties": {
"link": {
"type": "string"
},
"value": {
"type": "string"
}
},
"type": "object"
},
"requested_by_date": {
"type": "string"
},
"review_comments": {
"type": "string"
},
"review_date": {
"type": "string"
},
"review_status": {
"type": "string"
},
"risk": {
"type": "string"
},
"risk_impact_analysis": {
"type": "string"
},
"route_reason": {
"type": "string"
},
"scope": {
"type": "string"
},
"service_offering": {
"type": "string"
},
"short_description": {
"type": "string"
},
"sla_due": {
"type": "string"
},
"start_date": {
"type": "string"
},
"state": {
"type": "string"
},
"std_change_producer_version": {
"type": "string"
},
"sys_class_name": {
"type": "string"
},
"sys_created_by": {
"type": "string"
},
"sys_created_on": {
"type": "string"
},
"sys_domain": {
"properties": {
"link": {
"type": "string"
},
"value": {
"type": "string"
}
},
"type": "object"
},
"sys_domain_path": {
"type": "string"
},
"sys_id": {
"type": "string"
},
"sys_mod_count": {
"type": "string"
},
"sys_tags": {
"type": "string"
},
"sys_updated_by": {
"type": "string"
},
"sys_updated_on": {
"type": "string"
},
"task_effective_number": {
"type": "string"
},
"test_plan": {
"type": "string"
},
"time_worked": {
"type": "string"
},
"type": {
"type": "string"
},
"unauthorized": {
"type": "string"
},
"universal_request": {
"type": "string"
},
"upon_approval": {
"type": "string"
},
"upon_reject": {
"type": "string"
},
"urgency": {
"type": "string"
},
"user_input": {
"type": "string"
},
"watch_list": {
"type": "string"
},
"work_end": {
"type": "string"
},
"work_notes": {
"type": "string"
},
"work_notes_list": {
"type": "string"
},
"work_start": {
"type": "string"
}
},
"required": [
"parent",
"reason",
"watch_list",
"upon_reject",
"sys_updated_on",
"type",
"approval_history",
"number",
"test_plan",
"cab_delegate",
"requested_by_date",
"state",
"sys_created_by",
"knowledge",
"order",
"phase",
"cmdb_ci",
"delivery_plan",
"impact",
"active",
"work_notes_list",
"priority",
"sys_domain_path",
"cab_recommendation",
"production_system",
"review_date",
"business_duration",
"group_list",
"requested_by",
"change_plan",
"approval_set",
"implementation_plan",
"universal_request",
"end_date",
"short_description",
"correlation_display",
"delivery_task",
"work_start",
"additional_assignee_list",
"outside_maintenance_schedule",
"std_change_producer_version",
"service_offering",
"sys_class_name",
"closed_by",
"follow_up",
"reassignment_count",
"review_status",
"assigned_to",
"start_date",
"sla_due",
"comments_and_work_notes",
"escalation",
"upon_approval",
"correlation_id",
"made_sla",
"backout_plan",
"conflict_status",
"task_effective_number",
"sys_updated_by",
"opened_by",
"user_input",
"sys_created_on",
"on_hold_task",
"sys_domain",
"route_reason",
"closed_at",
"review_comments",
"business_service",
"time_worked",
"chg_model",
"expected_start",
"opened_at",
"work_end",
"phase_state",
"cab_date",
"work_notes",
"close_code",
"assignment_group",
"description",
"on_hold_reason",
"calendar_duration",
"close_notes",
"sys_id",
"contact_type",
"cab_required",
"urgency",
"scope",
"company",
"justification",
"activity_due",
"comments",
"approval",
"due_date",
"sys_mod_count",
"on_hold",
"sys_tags",
"conflict_last_run",
"unauthorized",
"location",
"risk",
"category",
"risk_impact_analysis"
],
"type": "object"
},
"type": "array"
}
},
"type": "object"
},
"schema": {
"properties": {
"properties": {
"properties": {
"result": {
"properties": {
"items": {
"properties": {
"properties": {
"properties": {
"active": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"activity_due": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"additional_assignee_list": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"approval": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"approval_history": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"approval_set": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"assigned_to": {
"properties": {
"properties": {
"properties": {
"link": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"value": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"assignment_group": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"backout_plan": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"business_duration": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"business_service": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"cab_date": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"cab_delegate": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"cab_recommendation": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"cab_required": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"calendar_duration": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"category": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"change_plan": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"chg_model": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"close_code": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"close_notes": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"closed_at": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"closed_by": {
"properties": {
"properties": {
"properties": {
"link": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"value": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"cmdb_ci": {
"properties": {
"properties": {
"properties": {
"link": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"value": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"comments": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"comments_and_work_notes": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"company": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"conflict_last_run": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"conflict_status": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"contact_type": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"correlation_display": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"correlation_id": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"delivery_plan": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"delivery_task": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"description": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"due_date": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"end_date": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"escalation": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"expected_start": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"follow_up": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"group_list": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"impact": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"implementation_plan": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"justification": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"knowledge": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"location": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"made_sla": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"number": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"on_hold": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"on_hold_reason": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"on_hold_task": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"opened_at": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"opened_by": {
"properties": {
"properties": {
"properties": {
"link": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"value": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"order": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"outside_maintenance_schedule": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"parent": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"phase": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"phase_state": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"priority": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"production_system": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"reason": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"reassignment_count": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"requested_by": {
"properties": {
"properties": {
"properties": {
"link": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"value": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"requested_by_date": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"review_comments": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"review_date": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"review_status": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"risk": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"risk_impact_analysis": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"route_reason": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"scope": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"service_offering": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"short_description": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sla_due": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"start_date": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"state": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"std_change_producer_version": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_class_name": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_created_by": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_created_on": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_domain": {
"properties": {
"properties": {
"properties": {
"link": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"value": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_domain_path": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_id": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_mod_count": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_tags": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_updated_by": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"sys_updated_on": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"task_effective_number": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"test_plan": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"time_worked": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"type": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"unauthorized": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"universal_request": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"upon_approval": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"upon_reject": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"urgency": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"user_input": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"watch_list": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"work_end": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"work_notes": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"work_notes_list": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
},
"work_start": {
"properties": {
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"required": {
"items": {
"type": "string"
},
"type": "array"
},
"type": {
"type": "string"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
},
"type": {
"type": "string"
}
},
"type": "object"
}
},
"type": "object"
}
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