Call Recording overview

Important

Functionality described in this document is currently in public preview. This preview version is provided without a service-level agreement, and it's not recommended for production workloads. Certain features might not be supported or might have constrained capabilities. For more information, see Supplemental Terms of Use for Microsoft Azure Previews.

Note

Call Recording is not enabled for Teams interoperability.

Call Recording enables you to record multiple calling scenarios available in Azure Communication Services by providing you with a set of APIs to start, stop, pause and resume recording. Whether it's a PSTN, WebRTC, or SIP call, these APIs can be accessed from server-side business logic or via events triggered by user actions.

Depending on your business needs, you can use Call Recording for different Azure Communication Services calling implementations. For example, you can record 1:1 or 1:N scenarios for audio and video calls enabled by Calling Client SDK.

Diagram showing a call that it's being recorded.

But also, you can use Call Recording to record complex PSTN or VoIP inbound and outbound calling workflows managed by Call Automation. Regardless of how you established the call, Call Recording allows you to produce mixed or unmixed media files that are stored for 48 hours on a built-in temporary storage. You can retrieve the files and take them to the long-term storage solution of your choice. Call Recording supports all Azure Communication Services data regions.

Diagram showing call recording architecture using calling client sdk.

Call Recording that supports your business needs

Call Recording supports multiple media outputs and content types to address your business needs and use cases. You might use mixed formats for scenarios such as keeping records, meeting notes, coaching and training, or even compliance and adherence. Or, you can use unmixed formats to address quality assurance use cases or even more complex scenarios like advanced analytics or AI-based (Artificial Intelligence) sophisticated post-call processes.

Video

Channel Type Content Format Resolution Sampling Rate Output Description
mixed mp4 1920x1080, 16 FPS (frames per second) 16 kHz single file, single channel mixed audio+video of all participants in a default tile arrangement

Audio

Channel Type Content Format Sampling Rate Output Description
mixed mp3 & wav 16 kHz single file, single channel mixed audio of all participants
unmixed wav 16 kHz single file, up to 5 wav channels unmixed audio, one participant per channel, up to five channels

Get full control over your recordings with our Call Recording APIs

Call Recording APIs can be used to manage recording via internal business logic triggers, such as an application creating a group call and recording the conversation. Also, recordings can be triggered by a user action that tells the server application to start recording. Call Recording APIs use exclusively the serverCallId to initiate recording. To learn how to get the serverCallId, check our Call Recording Quickstart. A recordingId is returned when recording is started, which is then used for follow-on operations like pause and resume.

Operation Operates On Comments
Start Recording serverCallId Returns recordingId
Get Recording State recordingId Returns RecordingStateResult
Pause Recording recordingId Pausing and resuming call recording enables you to skip recording a portion of a call or meeting, and resume recording to a single file.
Resume Recording recordingId Resumes a Paused recording operation. Content is included in the same file as content from prior to pausing.
Stop Recording recordingId Stops recording, and initiates final media processing for file download.

Event Grid notifications

Call Recording use Azure Event Grid to provide you with notifications related to media and metadata.

Note

Azure Communication Services provides short term media storage for recordings. Recordings will be available to download for 48 hours. After 48 hours, recordings will no longer be available.

An Event Grid notification Microsoft.Communication.RecordingFileStatusUpdated is published when a recording is ready for retrieval, typically a few minutes after the recording process has completed (for example, meeting ended, recording stopped). Recording event notifications include contentLocation and metadataLocation, which are used to retrieve both recorded media and a recording metadata file.

Notification Schema Reference

{
    "id": string, // Unique guid for event
    "topic": string, // /subscriptions/{subscription-id}/resourceGroups/{group-name}/providers/Microsoft.Communication/communicationServices/{communication-services-resource-name}
    "subject": string, // /recording/call/{call-id}/serverCallId/{serverCallId}
    "data": {
        "recordingStorageInfo": {
            "recordingChunks": [
                {
                    "documentId": string, // Document id for retrieving from storage
                    "index": int, // Index providing ordering for this chunk in the entire recording
                    "endReason": string, // Reason for chunk ending: "SessionEnded", "ChunkMaximumSizeExceeded”, etc.
                    "metadataLocation": <string>,  // url of the metadata for this chunk
                    "contentLocation": <string>,   // url of the mp4, mp3, or wav for this chunk
                    "deleteLocation": <string>     // url of the mp4, mp3, or wav to delete this chunk
                }
            ]
        },
        "recordingStartTime": string, // ISO 8601 date time for the start of the recording
        "recordingDurationMs": int, // Duration of recording in milliseconds
        "sessionEndReason": string // Reason for call ending: "CallEnded", "InitiatorLeft", etc.
    },
    "eventType": string, // "Microsoft.Communication.RecordingFileStatusUpdated"
    "dataVersion": string, // "1.0"
    "metadataVersion": string, // "1"
    "eventTime": string // ISO 8601 date time for when the event was created
}

Metadata Schema Reference

{
  "resourceId": <string>,           // stable resource id of the ACS resource recording
  "callId": <string>,               // id of the call
  "chunkDocumentId": <string>,      // object identifier for the chunk this metadata corresponds to
  "chunkIndex": <number>,           // index of this chunk with respect to all chunks in the recording
  "chunkStartTime": <string>,       // ISO 8601 datetime for the start time of the chunk this metadata corresponds to
  "chunkDuration": <number>,        // [Chunk duration has a maximum of 4 hours] duration of the chunk this metadata corresponds to in milliseconds
  "pauseResumeIntervals": [
              "startTime": <string>,          // ISO 8601 datetime for the time at which the recording was paused
              "duration": <number>            // duration of the pause in the recording in milliseconds
                          ],
  "recordingInfo": {
               "contentType": <string>,        // content type of recording, e.g. audio/audioVideo
               "channelType": <string>,        // channel type of recording, e.g. mixed/unmixed
               "format": <string>,             // format of the recording, e.g. mp4/mp3/wav
               "audioConfiguration": {
                   "sampleRate": <number>,       // sample rate for audio recording
                   "bitRate": <number>,          // bitrate for audio recording
                   "channels": <number>          // number of audio channels in output recording
                                     }
                    },
  "participants": [
    {
      "participantId": <string>,    // participant identifier of a participant captured in the recording
      "channel": <number>           // channel the participant was assigned to if the recording is unmixed
    }
  ]
}

Regulatory and privacy concerns

Many countries and states have laws and regulations that apply to call recording. PSTN, voice, and video calls, often require that users consent to the recording of their communications. It is your responsibility to use the call recording capabilities in compliance with the law. You must obtain consent from the parties of recorded communications in a manner that complies with the laws applicable to each participant.

Regulations around the maintenance of personal data require the ability to export user data. In order to support these requirements, recording metadata files include the participantId for each call participant in the participants array. You can cross-reference the MRIs in the participants array with your internal user identities to identify participants in a call.

Known Issues

It's possible that when a call is created using Call Automation, you won't get a value in the serverCallId. If that's the case, get the serverCallId from the CallConnected event method described in Get serverCallId.

Next steps

For more information, see the following articles: