Request a core limit increase

If you reach the cores limit for your subscription, you can request a core limit increase (sometimes called an increase in capacity, or a quota increase) to continue using Azure Lab Services. The request process allows the Azure Lab Services team to ensure your subscription isn't involved in any cases of fraud or unintentional, sudden large-scale deployments.

For information about creating support requests in general, see how to create a How to create an Azure support request.

Prepare to submit a request

Before you begin your request for a core limit increase, you should make sure that you have all the information you need available and verify that you have the appropriate permissions. Gather information like the number and size of cores you want to add, the regions you can use, and the location of resources like your existing labs and virtual networks.

Permissions

To create a support request, you must be assigned to one of the following roles at the subscription level:

Verify available capacity

Before you begin calculating the number of extra cores you require, verify the capacity available in your subscription by determining the current usage and quota. You'll be able to see exactly where your current capacity is used, and may discover extra capacity in an unused lab plan or lab.

Determine the regions for your labs

Azure Lab Services resources can exist in many regions. You can choose to deploy resources in multiple regions close to your students. For more information about Azure regions, how they relate to global geographies, and which services are available in each region, see Azure global infrastructure.

Determine the total number of cores in your request

Your cores can be divided amongst virtual machines (VMs) of different sizes. You must calculate the total number of cores for each size. You must include the number of cores you already have, and the number of cores you want to add to determine the total number of cores. You must then map the total number of cores you want to the SKU size groups listed below.

Size groups

Azure Lab Services groups SKU sizes as follows:

  • Small / Medium / Large Cores
  • Medium (Nested Virtualization) / Large (Nested Virtualization) Cores
  • Small (GPU Compute) Cores
  • Small GPU (Visualization) Cores
  • Medium GPU (Visualization) Cores

To determine the total number of cores for your request, you must:

  1. Select the VM sizes you want
  2. Calculate the total cores needed for each VM size
  3. Map to SKU group and sum all cores under each group
  4. Enter the resulting total number of cores for each group in your request

As an example, suppose you have existing VMs, and want to request more as shown in the following table:

Size Existing VMs Additional VMs required Total VMs
Small 15 25 40
Large 1 2 3
Large Virtualization 0 1 1
  1. Select the VM sizes you want. In the virtual machine size list, select each of the VM sizes you want to use:

    Screenshot showing the core increase request with multiple virtual machine sizes selected.

  2. Next calculate the total cores needed for each VM size. Using the figures in the table above and the number of cores for each size in the dropdown, you can calculate the total number of cores as shown:

    • Small: 40 small VMs x 2 cores = 80 cores
    • Large: 3 large VMs x 8 cores = 24 cores
    • Large (Nested Virtualization): 1 large nested virtualization VM x 8 cores = 8 cores
  3. Map your cores to the SKU group and sum all the cores under each group. Calculate the total number of cores for each size group.

    The 40 small VMs and 3 large VMs are grouped together: Requested total core limit for Small / Medium / Large = 80 + 24 = 104 cores

    The large nested virtualization VM is grouped separately: Requested total core limit for Medium (Nested Virtualization) / Large (Nested Virtualization) = 8 cores

  4. Enter the resulting total number of cores for each group in your request.

    Screenshot showing the total number of cores in each group.

Remember that the total number of cores is the existing cores and the new cores you're requesting.

Best practices for requesting a core limit increase

The time it takes to assign capacity varies depending on the VM size, region, and number of cores requested. You won't have to go through the process of requesting extra capacity often, but to ensure you have the resources you require when you need them, you should:

  • Request capacity as far in advance as possible.
  • If possible, be flexible on the region where you're requesting capacity.
  • Recognize that capacity remains assigned for the lifetime of a subscription. When lab plans or labs are deleted, the capacity remains assigned to the subscription.
  • Request extra capacity only if you need more than is already assigned to your subscription.
  • Make incremental requests for VM cores rather than making large, bulk requests. Break requests for large numbers of cores into smaller requests for extra flexibility in how those requests are fulfilled.

Start a new support request

You can follow these steps to request a core limit increase:

  1. In the Azure portal, navigate to your lab plan or lab account, and then select Create support request. Screenshot of the Help + support page with Create support request highlighted.

  2. On the New support request page, use the following information to complete the Problem description, and then select Next.

    Name Value
    Issue type Service and subscription limits (quotas)
    Subscription The subscription you want to extend.
    Quota type Azure Lab Services
  3. The Recommended solution tab isn't required for service and subscription limits (quotas) issues, so it is skipped.

  4. On the Additional details tab, in the Problem details section, select Enter details. Screenshot of the Additional details page with Enter details highlighted.

Make core limit increase request

When you request core limit increase, you must supply some information to help the Azure Lab Services team evaluate and action your request as quickly as possible. The more information you can supply and the earlier you supply it, the more quickly the Azure Lab Services team will be able to process your request.

You need to specify different information depending on the version of Azure Lab Services you're using. The information required for the lab accounts used in original version of Lab Services (May 2019) and the lab plans used in the updated version of Lab Services (August 2022) is detailed on the tabs below. Use the appropriate tab to guide you as you complete the Quota details for your lab account or lab plan.

Screenshot of the Quota details page for Lab accounts.

Name Value
Deployment Model Select Lab Account (Classic)
Requested total core limit Enter the total number of cores for your subscription. Add the number of existing cores to the number of cores you're requesting.
Region Select the regions that you would like to use.
Is this for an existing lab or to create a new lab? Select Existing lab or New lab.
What is the lab account name? Only applies if you're adding cores to an existing lab. Select the lab account name.
What's the month-by-month usage plan for the requested cores? Enter the rate at which you want to add the extra cores, on a monthly basis.
Additional details Answer the questions in the additional details box. The more information you can provide here, the easier it will be for the Azure Lab Services team to process your request. For example, you could include your preferred date for the new cores to be available.

When you've entered the required information and any additional details, select Save and continue.

Complete the support request

  1. Complete the remainder of the support request Additional details tab using the following information:

    Advanced diagnostic information

    Name Value
    Allow collection of advanced diagnostic information Select yes or no.

    Support method

    Name Value
    Support plan Select your support plan.
    Severity Select the severity of the issue.
    Preferred contact method Select email or phone.
    Your availability Enter your availability.
    Support language Select your language preference.

    Contact information

    Name Value
    First name Enter your first name.
    Last name Enter your last name.
    Email Enter your contact email.
    Additional email for notification Enter an email for notifications.
    Phone Enter your contact phone number.
    Country/region Enter your location.
    Save contact changes for future support requests. Select the check box to save changes.
  2. Select Next.

  3. On the Review + create tab, review the information, and then select Create.

Next steps

For more information about capacity limits, see Capacity limits in Azure Lab Services.