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[This article is prerelease documentation and is subject to change.]
Start a free 30-day trial to explore Microsoft Contact Center Intelligence. You can deploy self-service voice and digital agents, review quality insights, explore biometric authentication, and connect supported contact center platforms. You don't need a credit card to start the trial.
Trial setup can take up to 15 minutes.
Important
- This is a preview feature.
- Preview features aren’t meant for production use and might have restricted functionality. These features are subject to supplemental terms of use, and are available before an official release so that customers can get early access and provide feedback.
Prerequisites
Make sure that:
- You have a work or school account.
- You can accept the Microsoft Online Subscription Agreement, Supplemental Terms, and Microsoft Privacy Statement for your organization.
- You have access to an eligible Microsoft Dataverse environment, or you can create a trial environment.
- Administration mode is turned off for the trial environment. If you must turn on the administration mode, ensure that the background operations setting is enabled. Learn more in Administration mode.
Use a trial environment to evaluate Contact Center Intelligence. Don't use trial resources for production workloads.
Start the trial
- Open the Contact Center Intelligence trial link, and sign in with your work or school account.
- If the selected environment isn't ready for Contact Center Intelligence, choose one of these options:
- Select Try Contact Center Intelligence for free to create a 30-day trial environment.
- Select an eligible Dataverse environment from Select an environment.
- Review the Microsoft Online Subscription Agreement, Supplemental Terms, and Microsoft Privacy Statement.
- Select the checkbox to accept the terms, and then select Start your free trial.
- Wait for setup to finish. Don't close the browser while the environment is being prepared.
After setup finishes, Contact Center Intelligence opens the trial environment.
Explore the trial
The home page shows the trial expiration date and the capabilities available in your environment. Availability can vary as preview features are updated.
Explore AI capabilities
Use the navigation pane to explore:
- Customer Assist Agent for self-service voice and digital experiences.
- Insights and quality for real-time and historical operational insights.
- Biometric authentication for supported identity verification and fraud-protection scenarios.
Explore platform integrations
Select Platform integrations to connect Contact Center Intelligence capabilities to Microsoft and non-Microsoft contact center platforms.
- On the Connections tab, create and manage connections between agents and contact center platforms.
- On the Widgets tab, create widgets for service representatives. You need an active representative-facing connection before you can create a widget.
For detailed configuration steps, see Configure a widget for Genesys Cloud CX.
Convert the trial to production
Before the trial expires, select Convert to production in the navigation pane and complete the licensing and environment setup for your organization. Trial access ends after 30 days unless you convert the environment.
Related information
Overview of Microsoft Contact Center Intelligence
Review system requirements for Microsoft Contact Center Intelligence
Use Microsoft Contact Center Intelligence