Credentials FAQ & Help

Find help and technical support for training and credentials within the topics below.

Earn a certification

Overview

• Certification process overview
• Register and schedule an exam
• Prepare for an exam
• Practice assessments
• Exam duration and question types
• Exam scoring and score reports

Earn an Applied Skills credential

Overview

• Applied Skills process overview
• Prepare for an Applied Skills assessment lab
• Assessment duration and lab experiences
• Assessment lab scoring and score reports
• Applied Skills frequently asked questions

Online proctored exams

Overview

• Introduction
• About online exams with Pearson VUE
• Frequently asked questions (FAQs) about online proctored exams

Renew a certification

How-To Guide

• Certification renewal process overview
• Frequently asked questions (FAQs) about renewals

Exam and assessment accommodations

How-To Guide

• Request exam accommodations
• Available accommodations and documentation requirements
• Frequently asked questions (FAQs) about exam accommodations
• Request Applied Skills accommodations

Manage credentials in the Learn profile

How-To Guide

• View, use, and share certificates and achievements
• View and share your transcript
• Sharing and validation of credentials

Retirement information

Reference

• Credentials retirement
• Exam and Applied Skills retirement
• Course retirement

Program information

Reference

• Beta certification exams
• Exam and lab assessment development
• Microsoft Certified Trainer
• Volume licensing

Certification for students

How-To Guide

• Student discounts
• Student Training and Certification
• College credit for certification exams

Policies and agreements

Reference

• Credential expiration policies
• Item challenge process
• Exam security policy
• Exam and assessment lab retake policies
• Reschedule and cancellation policies
• Microsoft Credentials Program Agreement
• Microsoft Applied Skills Program Agreement
• Microsoft Certification Renewal Assessment Agreement

Training and credentials news and Training Services Partners

What's new

• Social media and Blog
• Training and credentials in media
• Find a Training Services Partner
• Value of Training Services Partners

Credentials help and Troubleshooting guides

How-To Guide

• Credentials support
• Frequently asked questions
• Microsoft Official Courseware (MOC) support
• Vouchers and redeeming discounts