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AgentStateService Class

Definition

Represents the agent state service.

public ref class AgentStateService : Microsoft::Uii::AifServices::AifServiceBase, Microsoft::Uii::AifServices::IAgentStateService
public class AgentStateService : Microsoft.Uii.AifServices.AifServiceBase, Microsoft.Uii.AifServices.IAgentStateService
type AgentStateService = class
    inherit AifServiceBase
    interface IAgentStateService
Public Class AgentStateService
Inherits AifServiceBase
Implements IAgentStateService
Inheritance
AgentStateService
Implements

Constructors

AgentStateService()

Initializes a new instance of the AgentStateService class.

Properties

CrmServiceClient

Gets the Crm Service Client Instance.

(Inherited from AifServiceBase)
OrganizationServiceProxy
Obsolete.

Gets the organization service proxy.

(Inherited from AifServiceBase)

Methods

GetAgentId()

Gets the logged in agent's id.

GetAgentId(String)

Gets the agent's ID for the given phone number.

GetSavedSessions(Guid)

Gets the saved session(s) for the given agent ID.

GetSessionTransferInformation(Guid)

Retrieves session information for handling a transferred call.

SaveSessions(String)

Saves an agent’s session(s) information.

SetSessionTransferInformation(Guid, String, String)

Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.

Applies to