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Real-time journeys user guide

Get started with Customer Insights - Journeys

Get started

  • Customer Insights - Journeys overview
  • Use Customer Insights - Data profiles and segments in Customer Insights - Journeys
  • Known issues in Customer Insights - Journeys

Customer engagement

How-To Guide

  • Create a trigger-based journey
  • Create a segment-based journey
  • Build segments in Customer Insights - Journeys
  • Set a business goal and measure progress through a journey
  • Experiment and refine Customer Insights - Journeys
  • Access and interpret analytics

Reference

  • Customer Insights - Journeys triggers
  • Custom triggers in Customer Insights - Journeys
  • Work with segments in Customer Insights - Journeys
  • Add an action in a journey

Administration

How-To Guide

  • Manage user compliance settings
  • Manage consent for email and text messages in Customer Insights - Journeys
  • Select the audience source for journeys

Reference

  • Customer Insights - Journeys link tracking mechanics

Communication channels

How-To Guide

  • Create Customer Insights - Journeys emails
  • Create push notifications
  • Create outbound text messages
  • Use AI-driven run-time channel optimization

Assets

Reference

  • Customer Insights - Journeys asset library

Developer

Reference

  • Push notification setup for application developers
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