AI Agent Status (msdyn_aiagentstatus) table/entity reference (Microsoft Dynamics 365)

Tracks the status of the AI agent for the given record

Messages

The following table lists the messages for the AI Agent Status (msdyn_aiagentstatus) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
Associate Event: True	Associate records	Associate records
BulkRetain Event: True	BulkRetain	Learn to use messages with the SDK for .NET
Create Event: True	POST /msdyn_aiagentstatuses See Create	Create records
CreateMultiple Event: True	CreateMultiple	CreateMultipleRequest
Delete Event: True	DELETE /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Delete	Delete records
Disassociate Event: True	Disassociate records	Disassociate records
IsValidStateTransition Event: False	IsValidStateTransition	IsValidStateTransitionRequest
PurgeRetainedContent Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
Restore Event: True	Restore	Learn to use messages with the SDK for .NET
Retain Event: True	Retain	Learn to use messages with the SDK for .NET
Retrieve Event: True	GET /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Retrieve	Retrieve records
RetrieveMultiple Event: True	GET /msdyn_aiagentstatuses See Query data	Query data
RollbackRetain Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
SetState Event: True	PATCH /msdyn_aiagentstatuses(msdyn_aiagentstatusid) Update the statecode and statuscode properties.	SetStateRequest
Update Event: True	PATCH /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Update	Update records
UpdateMultiple Event: True	UpdateMultiple	UpdateMultipleRequest
Upsert Event: False	PATCH /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Upsert a table row	UpsertRequest
UpsertMultiple Event: False	UpsertMultiple	UpsertMultipleRequest
ValidateRetentionConfig Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the AI Agent Status (msdyn_aiagentstatus) table.

Property	Value
DisplayName	AI Agent Status
DisplayCollectionName	AI Agent Statuses
SchemaName	msdyn_aiagentstatus
CollectionSchemaName	msdyn_aiagentstatuses
EntitySetName	msdyn_aiagentstatuses
LogicalName	msdyn_aiagentstatus
LogicalCollectionName	msdyn_aiagentstatuses
PrimaryIdAttribute	msdyn_aiagentstatusid
PrimaryNameAttribute	msdyn_currentaistatus
TableType	Standard
OwnershipType	OrganizationOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ImportSequenceNumber
• msdyn_aiagentstatusId
• msdyn_currentaistatus
• msdyn_escalatedon
• msdyn_fallbackreason
• OverriddenCreatedOn
• statecode
• statuscode
• TimeZoneRuleVersionNumber
• UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	importsequencenumber
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_aiagentstatusId

Property	Value
Description	Unique identifier for entity instances
DisplayName	AI Agent Status
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_aiagentstatusid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_currentaistatus

Property	Value
Description
DisplayName	Current AI Status
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_currentaistatus
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	850

msdyn_escalatedon

Property	Value
Description	Date and time the record was escalated on.
DisplayName	Escalated On
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_escalatedon
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_fallbackreason

Property	Value
Description	Reason AI could not proceed.
DisplayName	Fallback Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_fallbackreason
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	msdyn_aiagentstatus_msdyn_fallbackreason

msdyn_fallbackreason Choices/Options

Value	Label
1	Intent not found
2	Multiple intents
3	Customer not responding after multiple tries
4	Customer requests supervisor
5	Customer rejects proposed solution
6	Solution not found
7	Intent-core action failed
8	Connector exception or outage
9	Long-running action threatening SLA or backlog
10	Manual takeover by agent or supervisor
11	Stage disabled in configuration
12	Failed to update case to "active" status
13	Failed to create an email draft
14	Created an email draft with no recipients
15	Email failed to send
16	An unexpected error occurred
17	OOF email response from customer
18	Unable to proceed due to various reasons

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

statecode

Property	Value
Description	Status of the AI Agent Status
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	msdyn_aiagentstatus_statecode

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: Active
1	Label: Inactive DefaultStatus: 2 InvariantName: Inactive

statuscode

Property	Value
Description	Status of the AI Agent
DisplayName	Processing Status
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	msdyn_aiagentstatus_statuscode

statuscode Choices/Options

Value	Details
1	Label: In Progress State:0 TransitionData: None
2	Label: Escalated State:1 TransitionData: None
3	Label: Idle State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

• CreatedBy
• CreatedOn
• CreatedOnBehalfBy
• ModifiedBy
• ModifiedOn
• ModifiedOnBehalfBy
• OrganizationId
• VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Type	Lookup
Targets	systemuser

OrganizationId

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationid
RequiredLevel	None
Type	Lookup
Targets	organization

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

• lk_msdyn_aiagentstatus_createdby
• lk_msdyn_aiagentstatus_createdonbehalfby
• lk_msdyn_aiagentstatus_modifiedby
• lk_msdyn_aiagentstatus_modifiedonbehalfby
• organization_msdyn_aiagentstatus

lk_msdyn_aiagentstatus_createdby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_createdby

Property	Value
ReferencedEntity	systemuser
ReferencedAttribute	systemuserid
ReferencingAttribute	createdby
ReferencingEntityNavigationPropertyName	createdby
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

lk_msdyn_aiagentstatus_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_createdonbehalfby

Property	Value
ReferencedEntity	systemuser
ReferencedAttribute	systemuserid
ReferencingAttribute	createdonbehalfby
ReferencingEntityNavigationPropertyName	createdonbehalfby
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

lk_msdyn_aiagentstatus_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_modifiedby

Property	Value
ReferencedEntity	systemuser
ReferencedAttribute	systemuserid
ReferencingAttribute	modifiedby
ReferencingEntityNavigationPropertyName	modifiedby
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

lk_msdyn_aiagentstatus_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_modifiedonbehalfby

Property	Value
ReferencedEntity	systemuser
ReferencedAttribute	systemuserid
ReferencingAttribute	modifiedonbehalfby
ReferencingEntityNavigationPropertyName	modifiedonbehalfby
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

organization_msdyn_aiagentstatus

One-To-Many Relationship: organization organization_msdyn_aiagentstatus

Property	Value
ReferencedEntity	organization
ReferencedAttribute	organizationid
ReferencingAttribute	organizationid
ReferencingEntityNavigationPropertyName	organizationid
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

• msdyn_aiagentstatus_AsyncOperations
• msdyn_aiagentstatus_BulkDeleteFailures
• msdyn_aiagentstatus_MailboxTrackingFolders
• msdyn_aiagentstatus_PrincipalObjectAttributeAccesses
• msdyn_aiagentstatus_ProcessSession
• msdyn_aiagentstatus_SyncErrors
• msdyn_incident_msdyn_aiagentstatus

msdyn_aiagentstatus_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_aiagentstatus_AsyncOperations

Property	Value
ReferencingEntity	asyncoperation
ReferencingAttribute	regardingobjectid
ReferencedEntityNavigationPropertyName	msdyn_aiagentstatus_AsyncOperations
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_aiagentstatus_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_aiagentstatus_BulkDeleteFailures

Property	Value
ReferencingEntity	bulkdeletefailure
ReferencingAttribute	regardingobjectid
ReferencedEntityNavigationPropertyName	msdyn_aiagentstatus_BulkDeleteFailures
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_aiagentstatus_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_aiagentstatus_MailboxTrackingFolders

Property	Value
ReferencingEntity	mailboxtrackingfolder
ReferencingAttribute	regardingobjectid
ReferencedEntityNavigationPropertyName	msdyn_aiagentstatus_MailboxTrackingFolders
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_aiagentstatus_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_aiagentstatus_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	principalobjectattributeaccess
ReferencingAttribute	objectid
ReferencedEntityNavigationPropertyName	msdyn_aiagentstatus_PrincipalObjectAttributeAccesses
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_aiagentstatus_ProcessSession

Many-To-One Relationship: processsession msdyn_aiagentstatus_ProcessSession

Property	Value
ReferencingEntity	processsession
ReferencingAttribute	regardingobjectid
ReferencedEntityNavigationPropertyName	msdyn_aiagentstatus_ProcessSession
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_aiagentstatus_SyncErrors

Many-To-One Relationship: syncerror msdyn_aiagentstatus_SyncErrors

Property	Value
ReferencingEntity	syncerror
ReferencingAttribute	regardingobjectid
ReferencedEntityNavigationPropertyName	msdyn_aiagentstatus_SyncErrors
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_aiagentstatus

Many-To-One Relationship: incident msdyn_incident_msdyn_aiagentstatus

Property	Value
ReferencingEntity	incident
ReferencingAttribute	msdyn_aiagentstatus
ReferencedEntityNavigationPropertyName	msdyn_incident_msdyn_aiagentstatus
IsCustomizable	False
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference