Set up Microsoft 365 integration for Field Service
As an administrator, your tasks to set up Microsoft 365 integrations for Dynamics 365 Field Service depend on which capabilities your organization decides to use:
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Connection and Teams
- Any combination or all three
- Set up Field Service for Outlook
- Set up Field Service for Teams
- Set up Field Service for Viva Connections and Teams
As an admin, you can enable the Field Service for Outlook add-in for your organization or for specific users and groups.
Field Service for Outlook includes copilot AI capabilities to create work orders in Outlook. Copilot adheres to responsible AI guidelines. To opt out of using Copilot, see Give consent to use Copilot in Field Service for Outlook.
- You have global admin or Exchange admin permissions in the Microsoft 365 admin center
- Your environment is in a supported geography, region, and language
Deploy the Field Service for Outlook add-in
To set up Field Service for Outlook capability for your organization, enable it as an Outlook Add-in. For more information, see Install or remove add-ins for Outlook for your Exchange 2013 organization.
Sign in to the Microsoft 365 admin center as a global admin or Exchange admin.
Select Settings > Integrated apps, and then select Get apps. For more information, see Deploy an Office Add-in using the admin center.
Search for and select Dynamics 365 Field Service for Outlook.
Select Add, Get it now, or Update. Confirm your information.
On the Add users page, under Assign users, select Entire organization.
Select Next, Accept permissions, Next, and Finish deployment.
Users might need to relaunch Microsoft 365 to view the add-in icon on the app ribbon. Outlook add-ins can take up to 24 hours to appear on app ribbons.
Give consent to use Copilot in Field Service for Outlook
As an admin, you can enable or disable the use of copilot capabilities in Field Service for Outlook. When enabled, you agree that data may be stored and processed outside of your tenant's geographic region or compliance boundary.
In the Field Service app, change to the Settings area.
In the General section, select Field Service Settings.
Select the Features tab.
For Copilot in Microsoft Outlook, enable the setting to give consent.