Update apps and solutions

Microsoft regularly releases updates to Dynamics 365 Field Service and related solutions. Updates add new capabilities, enhance the performance and usability of existing features, and fix bugs. This article discusses how to update Field Service, including the related mobile app and resource scheduling solutions.

Multiple updates are released throughout the year.

  • Minor updates are released each month and include only nondisrupting bug fixes.

  • Major updates are released in April and October and include new features, enhancements, and bug fixes.

  • Hot fixes are rare, but occasionally a critical update is released outside the planned update schedule.


Find information about new features and changes for upcoming releases in the Dynamics 365 release plans.

Dynamics 365 Field Service

The Field Service app updates automatically as part of platform updates.

You can also manually update the app right after release.

  1. Open the Power Platform admin center and select the environment with the Field Service app you want to update.

  2. In the top ribbon, select Resources > Dynamics 365 apps.

  3. Select the Dynamics 365 Field Service app, and then select Update.

    When you update the Field Service app, you also get the latest version of solutions that are part of the Field Service app.

    Screenshot of the Dynamics 365 apps in Power Platform admin center.

To find the version number of your Field Service app, look in the app details under Dynamics 365 apps in the Power Platform admin center.

Field Service (Dynamics 365) mobile app

We recommend that you turn on automatic app updates on your mobile device. If you don't, you should regularly check your app store for updates to Field Service (Dynamics 365) and install the latest version.

Universal Resource Scheduling

Universal Resource Scheduling powers the scheduling capabilities in Field Service and other Dynamics 365 apps. You automatically get the latest version with updates for the Dynamics 365 app.

Updated Universal FetchXML queries

Occasionally, Universal Resource Scheduling releases include updates to the Universal FetchXML (UFX) queries. UFX queries control how the system fetches resources and requirements.

It's possible to customize UFX queries. If a UFX query has been customized, updates import the latest version, but they don't apply it automatically. Add your customizations to the new UFX query and apply them manually in the schedule board settings. Consider using GitHub for version control to understand the differences between the old XML file with your custom queries and the updated XML file.

Resource Scheduling Optimization add-in

The Resource Scheduling Optimization add-in enables the automated scheduling of work orders, resources, and bookings. Updates are released throughout the year. An administrator has to apply the updates.

You can check for available updates in the Power Platform admin center. Go to Resources > Dynamics 365 apps, select Resource Scheduling Optimization, and select Manage.

In the RSO Deployment dialog box, select Upgrade to new version.

For more information, see Manage the Resource Scheduling Optimization instance.

Next steps