Use custom plugins in agent-facing copilots
Important
This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Dec 1, 2023 |
Feb 1, 2024 |
Business value
Many businesses have their own needs, and agents need to work with multiple systems to complete their day-to-day tasks. With the capability to extend with Copilot Studio, you can create custom actions for use in agent-facing copilots. The copilot can run these actions to complete tasks in other systems.
Feature details
Agent-facing copilots embedded in CRM systems can use custom plugins created in Copilot Studio for their business needs. For details, see Use plugin actions in Microsoft Copilot Studio.
Geographic areas
This feature will be released into the following Microsoft Azure geographic area:
- United States