Microsoft Dynamics 365 - Service Update 21071 Release Notes

Service Update 21071 for Microsoft Dynamics 365 9.2.0 is now available. This article describes the hotfixes and updates that are included in Service Update 21071.


Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package Version number
Service Update 21071 for Microsoft Dynamics 365 9.2.0 9.2.21071.00150

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 21071 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.


  • NVDA and Narrator were not announcing names when adding accounts within Marketing lists.*
  • No label name for screen readers was provided for the “Description” edit box in the fax page within the Sales Hub.
  • Narrator did not announce the view name or record name in a record set in the Customer Service Hub.
  • Narrator focus moved to all links at the same time when in the “Flow” menu within “Audit History.”


  • When opening the Mail App after creating an appointment in Outlook, the Mail App did not load in limited mode as expected.

Platform Services

  • The 'Subject' of an appointment, created in a Dynamics 365 environment and synced to Exchange, was removed from Dynamics 365 after updating the appointment duration and syncing again with Exchange.*
  • Form components were not listed after importing a managed solution that had a form added.*
  • Received emails were not automatically tracked within the Mail App for Dynamics 365.*


  • When opening an existing booking record, the incident sub grid flyout menu was not visible in offline mode.*

Unified Interface

  • When expanding the formatting tools in the Rich text Editor, the second row of formatting icons was not fully visible.*
  • Adding a product-based opportunity line within a new opportunity it was not present within the opportunity grid until after refreshing the page.*
  • Project-based lines and product-based lines grids for Quotes and Contract were not displayed properly and were unreadable.
  • Grids for project operations displayed the ‘Sequence Number’ column which was not relevant for project-based lines grids.
  • The filter pane side panel did not automatically collapse when the browser window size was decreased. .
  • Usability was slow or unresponsive when using the rich text editor control with a custom configuration.
  • When selecting the ‘share’ option in an activity record, the share dialog box did not allow check box selections and the share button was not present.*
  • When using a custom configuration for an email editor, text entry in the email description field was delayed.*
  • When using the mentions features within a plain text post, the mention flyout did not appear following either character that indicates a mention (‘@’ or ‘#’).*
  • When adding an image or link within a timeline note, the dialogue boxes for the attachments overlapped records in the timeline.*
  • After selecting “Connect Sequence” in the Sales Hub, the page would not navigate past the Connect Sequence dialog.*
  • When downloading offline metadata on mobile devices, the offline status page remained in loading state.*
  • When creating a note record in the timeline and adding a description, the rich text editor commands were missing within the Timeline note description.*
  • When using IE11 with rich text editor enabled, the description area for notes did not load when adding a note to the timeline.*
  • In the Customer Service Hub when viewing email activities, the ‘From’ and ‘To’ values within the grid appeared as hyperlinks but were not navigable links.
  • When selecting any record from a record set list the scroll moves back to the first record on the page/list.*
  • When adding an inline image to the description of a reply, reply all, or forward email, the inline image was not present in the sent email.*
  • Changes made to 'Quick Create: Lead' forms could not be saved.
  • When filtering on a lookup column, the filter did not show autocomplete suggestions.*
  • Pinned dashboards were no longer pinned after a page refresh.
  • On mobile, when selecting any entity from the related tab of either Work Orders, Customer Assets, or Functional Location forms, fields/sub grids related to the selected entity did not load.
  • A large blank space appeared at the top of the Mail App for emails received from contacts with one related case.
  • In Account view, the notification for a required field would show the incorrect field name.
  • Changes made to 'Quick Create: Lead' forms could not be saved.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Platform Services

  • An error occurred when navigating to the Activities grid through a site map in offline mode.*
  • When using a Query Expression in a plug-in to retrieve audits, if a filter for “attributemask property not equals to null” was enabled, an error occurred when running the plug-in.


  • An error occurred when creating a new group or searching for an existing public group and selecting the "enabled connect" button, within Sales Hub.

Unified Interface

  • In the Customer Service Hub, the timeline grid display the message “Record failed to load” on resolved cases.
  • The 'RetrieveUnpublished' web API function would return an error message when bound to the entity type 'appmodule.'

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