Configure email engagement

Configure email engagement to show sellers and sales managers the insights on customers' engagement with emails to help build customer relationships. Only the emails that are sent from Dynamics 365 are considered for email engagement analysis.

License and role requirements

Requirement type	You must have
License	Dynamics 365 Sales Premium or Dynamics 365 Sales Enterprise More information: Dynamics 365 Sales pricing
Security roles	System Administrator More information: Predefined security roles for Sales

To enable email engagement

To enable email engagement, do the following steps:

1. Review the prerequisites
2. Enable email engagement

Note

To benefit from the complete experience of email engagement, turn on the email engagement insight cards Email opened and Email reminder.

Important

By enabling this feature, you consent to share data about your customers' email activity with other Microsoft services. Data imported from external systems into Dynamics 365 is subject to our privacy statement.

Prerequisites

Verify the following prerequisites before enabling email engagement for your organization:

• Enable standard Sales Insights features. More information: Enable and configure standard Sales Insights features

• To use followed email attachments:

  • OneDrive for Business must be available to your Dynamics 365 Sales server. More information: Enable OneDrive for Business

  • Enable document management for email in Sales. More information:Enable SharePoint document management for specific entities

  • Enable SharePoint to be shared externally to anonymous (unauthenticated) users to allow external email recipients to access file attachments. More information: External sharing overview

• To enable delivery-time recommendations based on recipients' time zones, you must enable Bing Maps in Sales. More information: System Settings dialog box - General tab

• To count email replies, ensure that the settings within the Tracking email conversations section are properly configured in the Power Platform admin center. More information: Manage email tracking settings.

Enable email engagement

1. Sign in to Dynamics 365 Sales, and go to the Sales Hub app.

2. Go to Change area in the lower-left corner of the page, and select Sales Insights settings.

   

3. In the Email engagement (standard) section, select Grant Permissions.

   

   A confirmation message is displayed in a tab. Close the tab and proceed to set up email engagement.

   Note

   If you've already granted permissions, this step will be skipped. You don't have to grant permissions to email engagement again.

4. In the Email engagement section, select Set up and then turn on the toggle.

   

Email engagement is enabled and ready to use in your organization.

Can't find the options in your app?

There are three possibilities:

• You don't have the necessary license or role.
• Your administrator hasn't turned on the feature.
• Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

See also

Introduction to administer Sales Insights
View message interactions with email engagement