Deprecations in Dynamics 365 Sales

The features that have been deprecated in Dynamics 365 Sales are listed in this article. For more information on other deprecations that impact all the Dynamics 365 customer engagement apps, see Important changes (deprecations) coming in Power Apps, Power Automate, and customer engagement apps.

Important

"Deprecated" means we intend to remove the feature or capability in a major future release. The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification might span a few years. After removal, the feature or capability will no longer work. We are notifying you now so that you have sufficient time to plan and update your code before the feature or capability is removed.

Snapshots in sales forecasting will be deprecated

Starting June 30, 2024, the snapshot capability in sales forecasting will be deprecated and you'll no longer be able to enable snapshots for new forecast configurations. Existing forecast configurations with snapshots will continue to work as-is until October 31, 2024. Post that, all the snapshots and related charts such as deal flow, trend chart, and forecast grid history will be removed.

As an alternative, you can use the Forecast API to set up daily data sync to pull forecast data.

Set seller availability using Outlook calendar

Effective April 1, 2024, the feature allowing configuration of seller availability through the Outlook calendar in work assignments will be deprecated. This deprecation helps enhance the safety and security of your organization's data. Alternatively, you can use the Dynamics 365 CRM calendar to configure the seller availability. Learn more

Exchange-based cards are deprecated

Effective October 1, 2023, the following Exchange-based cards will be deprecated:

  • Send Content Request Card
  • Task Due Today Exchange Card
  • Upcoming Meeting Exchange Card
  • Recent Meeting Exchange Card
  • Lead Detection Card
  • Meeting Today Exchange Card
  • Missed Email Card
  • Issue Detection Card
  • Meeting Request Card
  • Yes or No Card

After the cards are deprecated, they’ll no longer be available. You can create your own cards using Power Automate. Learn more.

Rank optimization of insight cards will be deprecated

Effective October 1, 2023, the rank optimization feature of insights cards will be deprecated. After the feature is deprecated, existing ranking rules will be unavailable and won't apply to insight cards. To optimize and prioritize the cards, turn off those cards that aren't in use. Learn more.

Playbooks is deprecated

Effective July 2023, the playbooks feature is deprecated. You can no longer access, create, or launch playbooks. If you've added playbook entries to your custom app, remove them manually. Playbooks are replaced by sequences. Learn more about sequences.

Talking points is deprecated

Effective August 2022, the talking points feature is deprecated. After the feature is deprecated, you’ll stop getting talking point suggestions on the contact and lead pages. To continue getting suggestions, you can buy the LinkedIn Sales Navigator license and integrate it with Dynamics 365 Sales. For more information on what you get with the integration, see View and work with LinkedIn Sales Navigator controls on forms and for instructions on how to integrate, see Integrate LinkedIn Sales Navigator solutions for Dynamics 365 Sales.

Premium auto capture is deprecated

Effective July 2022, premium auto capture is deprecated. The deprecation impacts customers who have enabled the premium auto capture preview. This feature enables users to get activity and contact suggestions.

You can switch to basic auto capture to get activity suggestions. However, no alternative is available for contact suggestions currently. For more information about basic auto capture, see Capture customer-related activities with auto capture.

Note

If you’ve added the premium auto capture suggestion grid to your custom app, remove it manually. The grid will not show any suggestions after the feature is deprecated.

Dynamics 365 assistant cards - Opportunity at Risk (sentiment detection) and Opportunity at Risk (phrase detection)

Effective March 31, 2022, the Opportunity at Risk (sentiment detection) and Opportunity at Risk (phrase detection) cards are deprecated. After May 30, 2022, these cards will no longer be supported.
The Opportunity at Risk cards, both sentiment detection and phrase detection, have been disabled from the backend and insights are no longer generated. However, these cards are still visible through the Settings page. When users are trying to activate these cards, activation fails.