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Operations for nonconformances

This article describes how to create and use operations for nonconformances.

Operations are classifications of work that can be performed for an approved nonconformance. When you assign operations to a nonconformance, you can provide details such as the associated material, labor hours, and charges that are required to do the operation. The system uses this information to calculate an estimated cost for the operation. The detailed information and estimated costs are for reference. The related operations for quality differ from the operations that can be defined for a production route.

Note

Although you can track costs, time, and the items that are used in an operation that is related to a nonconformance, the data that you enter is only informational. It isn't automatically integrated with the general ledger, inventory subledger, or the Time and attendance module.

Examples of operations

You work for a manufacturing company. A nonconformance was created and approved for items that failed a quality test. A correction was created to indicate that the problem was related to a bad bearing on a machine. Several steps are required to replace the bearing, and the responsibility for each operation is tracked. For example, the following steps might be required:

  1. The production line is stopped, and the clean-out routine is performed.
  2. Maintenance personnel replace the bearing.
  3. Quality assurance personnel inspect the machine before it's turned back on.

For this example, the following operations can be created to represent the work that must be done:

  • Stop the production line.
  • Clean out the production line.
  • Perform machine maintenance.
  • Inspect the machine.

Create an operation

  1. Go to Inventory management > Setup > Quality management > Operations.

  2. On the Action Pane, select New to add a row to the grid. Then set the following fields for the new row:

    • Operation – Enter a unique ID or name for the operation.
    • Description – Enter a detailed description of the operation.
    • Type – If the operation can be used only with nonconformances that are related to a specific type of order, select the order type (Purchase order or Sales order).

  3. Close the page.

Nonconformance operation groups (preview)

[This section is prerelease documentation and is subject to change.]

Use nonconformance operation groups to collect related operations that you can apply quickly to a nonconformance all at once. For example, you might create a group of operations that together describe the steps that your company takes to fix issues with purchased raw materials (research, repair, and retest).

Important

  • This is a preview feature.
  • Preview features aren’t meant for production use and might have restricted functionality. These features are subject to supplemental terms of use, and are available before an official release so that customers can get early access and provide feedback.

Prerequisites

Before you can use nonconformance operation groups, your system must meet the following requirements:

  • You must be running Microsoft Dynamics 365 Supply Chain Management version 10.0.44 or later.
  • The feature that is named (Preview) Advanced quality management must be turned on in Feature management.

Manage nonconformance operation groups

  1. Go to Inventory management > Setup > Quality management > Non conformance operation groups.
  2. Use the buttons on the Action Pane to create new nonconformance operation groups in the list pane or edit existing ones. (You can also delete existing groups.)
  3. On the heading of a new or selected group, enter a name and description for the group.
  4. On the Operations FastTab, use the buttons on the toolbar to add and remove operations that belong to the current group.