Microsoft 365 reports in the Admin Center – Copilot for Microsoft 365 readiness and usage

The Microsoft 365 Usage dashboard shows you the activity overview across the Microsoft 365 apps in your organization. It enables you to drill into individual product-level reports to give you more granular insight about the activities within each app. To view all reports, check out the Reports overview article.

The Copilot for Microsoft 365 report, which is in continuous enhancement, includes a Readiness section and Usage section. In the Readiness section, you can view which users are technically eligible for Copilot, assign licenses, and monitor usage of Microsoft 365 apps that Copilot integrates best with. Within the Usage section, you can view a summary of how users’ adoption, retention, and engagement are with Copilot for Microsoft 365, and the activity of every Copilot user in your organization. The report becomes available within 72 hours, and once available, the usage data shown on the report can have up to a maximum of 72 hours latency.

How do I get to the Copilot for Microsoft 365 report?

  1. In the admin center, go to Reports > Usage.
  2. Select the Copilot for Microsoft 365 page.
  3. You can view Readiness on the first tab. Switch to the Usage tab to view adoption and usage metrics.

Interpret the Readiness section in Copilot for Microsoft 365 report

You can use this report to see how ready your organization is to adopt Copilot for Microsoft 365. The Readiness section is set up to show your data over the past 28 days. Currently this portion does not include any other time period options, but we'll be rolling out updates soon to enable 7-day, 30-day, 90-day, and 180-day periods.

You can see the following summary charts in this report:

Screenshot showing how you can ensure users are eligible for Copilot for Microsoft 365.

Total Prerequisite Licenses The number is the sum of all users who have at least one license assigned to them or who could be assigned a license. The following license types are eligible for Copilot:

  • Microsoft 365 E5
  • Microsoft 365 E3
  • Office 365 E3
  • Office 365 E5
  • Microsoft 365 Business Standard
  • Microsoft 365 Business Premium
  • Microsoft 365 A5 for faculty*
  • Microsoft 365 A3 for faculty*
  • Office 365 A5 for faculty*
  • Office 365 A3 for faculty*

*Available via Enrollment for Education Solutions (EES) or Cloud Solution Provider only.

Users on an eligible update channel This number is the sum of all users who are enrolled in Current Channel or Monthly Enterprise Channel for app updates in your organization and could be assigned with a Copilot license.

Screenshot showing an organization's number of available licenses to assign.

Assigned Licenses This number is the sum of all users who have already been assigned with a Copilot license in your organization.

Available Licenses This number is the sum of all users who do not have a Copilot license assigned, and should be prioritized first.

Screenshot showing recommendation cards for Copilot for Microsoft 365 usage report.

Recommended action cards highlight important actions to take to prepare your organization for Copilot, such as moving users to a monthly app update channel and assigning available Copilot licenses.

The last recommended action card promotes Microsoft Copilot Dashboard, where you can deliver insights to your IT leaders to explore Copilot readiness, adoption, and impact in Viva Insights.

Screenshot showing chart for Copilot active users in an organization.

This graph shows the sum of users that could benefit the most from having Copilot deployed based on where Copilot provides the most value in day-to-day scenarios.

Screenshot showing chart to determine where Copilot can impact users the most.

You can use the user table to get an at-a-glance view at which users are assigned a Copilot license, whether their devices are configured correctly, and if they’re using a Microsoft 365 app that has Copilot enabled.

You can also export the report data into an Excel .csv file by selecting the Export link. This exports the Copilot for Microsoft 365 readiness data of all users with any engagement on Teams meetings, Teams chat, and Outlook email for Office docs in past 30 days, and enables you to do simple sorting, filtering, and searching for further analysis.

To ensure data quality, we perform daily data validation checks for the past three days and will fill any gaps detected. You may notice differences in historical data during the process.

User activity table

Item Description
User name The user's principal name.
Has Copilot license been assigned Yes/No field indicating if the user has a Copilot license assigned to them.
Uses eligible update channel Yes/No field indicating if devices are configured to get the latest or monthly updates.
Uses Teams Meetings Indicates whether the user has attended at least one meeting using Teams in the past 30 days.
Uses Teams chat Indicates whether the user has participated in at least one chat using Teams in the past 30 days.
Uses Outlook Email Indicates whether the user has sent at least one email using Outlook in the past 30 days.
Uses Office docs Indicates whether the user has collaborated on at least one document or file using OneDrive or sharepoint in the past 30 days.

Interpret the Usage tab in Copilot for Microsoft 365 report

You can use this report to see the usage of Copilot for Microsoft 365 in your organization.

At the top, you can filter by different periods. The Copilot for Microsoft 365 report can be viewed over the last 7 days, 30 days, 90 days, or 180 days.

You can view several numbers for Copilot for Microsoft 365 usage, which highlight the enablement number and the adoption of the enablement:

Screenshot showing Microsoft 365 Copilot usage summary information.

Enabled Users shows the total number of unique users in your organization with Copilot for Microsoft 365 licenses over the selected time period.

Active Users shows the total number of enabled users in your organization who tried a user-initiated Copilot for Microsoft 365 feature, in one or more Microsoft 365 apps over the selected time period.

Active users rate shows you the number of active users in your organization divided by the number of enabled users.

In Recommendations, the recommended action card highlights Microsoft Copilot Dashboard, where you can deliver insights to your IT leaders to explore Copilot readiness, adoption, and impact in Viva Insights.

You can see the following summary charts in this report as default view:

Screenshot showing Microsoft 365 Copilot usage adoption chart.

The definitions for Enabled Users and Active Users metrics are the same as provided earlier.

To note, Active users of Word, Excel, and PowerPoint is incomplete prior to Jan 25, 2024. Active users of Outlook might be lower than expected if there are people in your organization using the Coach feature on Outlook Win32 over the selected time period. We are currently working on integrating this data into our reports and will notify you as soon as it becomes available.

Important

Your organization must have optional diagnostic telemetry for Office apps enabled for Windows, Mac, iOS, and Android in order for comprehensive usage information to be captured in this report. Learn more about diagnostic telemetry settings.

Summary view shows you the total usage of Copilot for Microsoft 365 among Microsoft 365 apps of the time frame.

Trend view shows you the daily time trend of Copilot for Microsoft 365 among Microsoft 365 apps of the time frame.

You can switch between Summary view and Trend view.

In the hover status in Summary view, you can see the selected time frame and data refresh time.

Screenshot showing the time period view for Microsoft 365 Copilot adoption chart.

When switching to Trend view, you can select one product in the dropdown list to see daily usage.

Screenshot showing the dropdown list of products for Microsoft 365 Copilot adoption chart.

Screenshot showing the hover status for Microsoft 365 Copilot adoption chart.

In the Adoption section, you may see a recommendation card:

Screenshot showing the recommendation card for Microsoft 365 Copilot adoption.

To learn more about using organizational messages for Microsoft 365 Copilot, see Microsoft 365 features adoption using organizational messages.

You can also export the report data into an Excel .csv file by selecting the ellipses and then Export in the top-right corner.

You can view a table list to show each Copilot for Microsoft 365 enabled user’s last activity date among Copilot for Microsoft 365 products.

Screenshot showing the activity for the Microsoft 365 Copilot usage report.

Select Choose columns to add or remove columns from the table.

Screenshot showing the columns you can select for the Microsoft 365 Copilot usage report.

You can also export the report data into an Excel .csv file by selecting the Export link. This exports the Copilot for Microsoft 365 usage data of all users and enables you to do simple sorting, filtering, and searching for further analysis.

To ensure data quality, we perform daily data validation checks for the past three days and will fill any gaps detected. You may notice differences in historical data during the process.

User last activity table

Item Description
User name The user's principal name.
Display name The full name of the user.
Last activity date (UTC (Universal Time Code)) The latest date the user had activity in Microsoft 365 Copilot among all Microsoft 365 products, including any of the intentional activities.
Last activity date of Teams Copilot (UTC) The latest date the user had activity in Microsoft Teams Copilot, including any of the intentional activities.
Last activity date of Word Copilot (UTC) The latest date the user had activity in Word Copilot, including any of the intentional activities.
Last activity date of Excel Copilot (UTC) The latest date the user had activity in Excel Copilot, including any of the intentional activities.
Last activity date of PowerPoint Copilot (UTC) The latest date the user had activity in PowerPoint Copilot, including any of the intentional activities.
Last activity date of Outlook Copilot (UTC) The latest date the user had activity in Outlook Copilot, including any of the intentional activities.
Last activity date of OneNote Copilot (UTC) The latest date the user had activity in OneNote Copilot, including any of the intentional activities.
Last activity date of Loop Copilot (UTC) The latest date the user had activity in Loop Copilot, including any of the intentional activities.
Last activity date of Copilot chat (UTC) The latest date the user had activity in Copilot chat, including any of the intentional activities.

Make the user-specific data anonymous

To make the data in the Copilot for Microsoft 365 report anonymous, you must be a global administrator. This will hide identifiable information (using MD5 hashes) such as display name, email, and Microsoft Entra Object ID in report and their export.

  1. In Microsoft 365 admin center, go to the Settings > Org Settings, and under Services tab, choose Reports.

  2. Select Reports, and then choose to Display anonymous identifiers. This setting gets applied both to the usage reports in Microsoft 365 admin center and Teams admin center.

  3. Select Save changes.

FAQ

How is a user considered active in Copilot for Microsoft 365 usage?

A user is considered active in a given app if they performed an intentional action for an AI-powered capability. For example, if a user selects the Copilot icon in the Word ribbon to open the Copilot chat pane, this does not count towards active usage. However, if the user interacts with the chat pane by submitting a prompt, this action would count towards active usage.

What’s the action list for Copilot chat usage?

This report now includes a new metric for Microsoft Copilot with Graph-grounded chat, simplified as "Copilot chat." The action list for active users of Copilot chat includes the following:

  • Typing a message into the chat window and submitting.
  • Selecting a prompt from the "Try these Prompts" section, which will automatically copy the prompt into the chat box.
  • Clicking on one of the suggestions from the "Stay on top" tab in some platforms (such as Microsoft365.com).

Note that automated prompts are not included in this feature.

What are the behaviors of All up last activity date and last activity date per app in user-level table?

All up last activity date and last activity date per app are reflecting different narratives now. All up last activity date is reflecting the historical last activity date no matter what period is selected on the page, while last activity date per app is reflecting the last activity date within the selected time period; hence, if there's no activity in selected time period, the last activity date per app will be empty. We are planning to make them consistent to reflect the historical last activity date narrative and will provide update once it’s done.

What's the difference between the user activity table and audit log?

The information captured in audit log records differs from that in Microsoft 365 usage reports. It's important to note that audit logs are not designed for assessing user engagement in Microsoft 365, and they should not be used to replace or augment information in Microsoft 365 usage reports. To learn more about audit logs, see Export, configure, and view audit log records.

Is Intelligent Recap usage in Teams is captured in Usage reports, Adoption Score, and Microsoft Copilot Dashboard?

Not yet. Roadmap ID #375760 Microsoft 365 Roadmap states that feature Intelligent Recap in Teams has been available for Microsoft Copilot for Microsoft 365 users since January 2024. However, telemetry is not captured in Usage reports, Adoption Score, and Microsoft Copilot Dashboard. We are working on bringing this feature into those products and will announce in Message Center once it’s available.

What’s the scope of the user-level table?

The user-level table in the report is configured to show all users who were licensed for Copilot for Microsoft 365 at any point over the past 180 days, even if the user has since had the license removed or never had any Copilot active usage.

I assigned the Copilot for Microsoft 365 license to users, but why is 'last activity date' for users empty in rare cases?

Based on system constraints, some users may not have a 'last activity date' in the user-level table of the report under the following conditions:

  1. The user used Copilot for Microsoft 365 within a short time window (less than 24 hours) after the Copilot for Microsoft 365 license was assigned.
  2. The user subsequently had no other Copilot for Microsoft 365 usage up to the date on which the report is viewed.