Get started with Microsoft 365 for Manufacturing

Empower your frontline workforce with digital tools and modern devices that offer the best experiences for collaboration and productivity. Microsoft 365 can help you transform your workforce with productivity apps, intelligent cloud services, and increased security.

  1. Choose your scenarios you want to implement for your business.
  2. Set up Microsoft 365 - Set up Microsoft 365's core elements, Microsoft Teams, and any other services you need.
  3. Configure services and apps - Use team templates to set up the teams you need quickly, including the channels and apps you need for your business. Add in other apps from Microsoft as needed to support your scenarios.

Choose your scenarios

Microsoft 365 and Microsoft Teams offer several capabilities that can help manufacturing organizations with their daily operations and digital transformation. We recommend the following scenarios for manufacturers:


For all of these capabilities, users must have an appropriate license. Microsoft 365 for frontline workers F1 and F3 or Office 365 F3, Office 365 A3, A5, E3, and E5, as well as Microsoft 365 Business Standard, Business Premium, A3, A5, E3, and E5 are all supported. For more information about general Teams licensing, see Manage user access to Teams. See Licensing options for frontline workers for more about using Microsoft 365 for frontline workers in combination with other licenses.

Connect and engage your workforce

Empower your frontline workers to engage with each other and your broader organization using communication tools and platforms.

Key apps: Walkie Talkie, Chat, Praise

Additional services: Viva Connections, Viva Engage, SharePoint

More information: Frontline team collaboration and Corporate communications

Enhance workforce management

  • Create and manage schedules for your employees with Shifts
  • Check in on recurring and one-off priorities with Updates
  • Streamline approvals with the Approvals app
  • Assign and keep track of tasks with the Tasks app

Key apps: Approvals, Shifts, Updates, Tasks

More information: Frontline team collaboration and Shifts

Increase operational efficiency

  • Automate your organization's unique workflows with Power Apps
  • Track key performance indicators (KPIs) with Power BI reports
  • Keep track of everything else with Lists

Key features and apps: Lists

Additional services: Power Platform with Power Apps and Power BI

More information: Simplify business processes

Onboard and train employees

Make sure that all your workers have the knowledge and capabilities they need to succeed.

Additional services: Viva Learning, Viva Connections, SharePoint, Stream, Viva Engage

More information: Training and onboarding

Configure services and apps

Diagram of teams, team templates and apps that can be included.

Apps and services for manufacturing

Ensure that your workers can communicate, collaborate, and deliver great products with apps like Shifts, Tasks, Lists, Praise, and more. You can determine which apps are available for your users by enabling them in the Teams admin center or by including them in a team template. More information about managing Teams apps.

For manufacturing environments, the following apps and services can help you transform your business processes and support communication:

Teams apps and services Description Manage Help
Approvals Streamline the sign-off process by integrating Approvals into chat. For example, technicians and operators can request approval to perform an adjustment on a piece of equipment. Manage Approvals Use Approvals
Chat Enable quick conversations between staff and managers with secure chat in Teams. Chat, teams, channels & apps in Microsoft Teams Chat in Teams
Documents and files Share standard operating procedures, manuals, diagrams, inspection records, and more. Teams and SharePoint integration Share files
Praise Recognize coworkers for great teamwork with the Praise app. Manage the Praise app Send Praise to people
Shifts Manage schedules and clock in and out with Shifts. Manage the Shifts app Use Shifts
Tasks Foremen and supervisors can assign tasks to let workers know what to focus on. Your organization's central office can use task publishing to send out tasks to locations and track progress across those locations. Manage the Tasks app Use Tasks
Updates Check in on recurring and one-off priorities such as machinery repairs and inspections. Supervisors can create templates for employees to fill out and submit. Manage the Updates app Use Updates
More apps and services from Microsoft Description Manage Help
Power Apps and the Power Platform Integrate business processes and enable quick updates to data, such as machine downtime, KPIs, and other reports. Teams integration with Microsoft Power Platform and Manage Microsoft Power Platform apps in the Microsoft Teams admin center -
SharePoint A new, connected SharePoint site is created whenever you create a new team. You can use SharePoint to store files, post news, and make sure your workers have access to important information. Teams and SharePoint integration Add a SharePoint page, list, or document library as a tab in Teams
Viva Connections Viva Connections creates a hub in Teams where your frontline team can view a tailored news feed from your organization and a personalized dashboard with resources they need. For example, you could create a Manuals card so your operators can find all the necessary manuals easily. Overview of Viva Connections Viva Connections in Microsoft Teams
Viva Learning Provide initial and ongoing training to make sure your employees are up to date with their skills and knowledge base. Manage Viva Learning Use Viva Learning
Viva Engage Connect your entire organization and enable communication across plants and regions. Overview of Viva Engage Use Viva Engage

For more about successfully implementing and adopting Teams, see Adopt Microsoft Teams.