Manually submit a port order
For most customers, port orders of 999 or fewer phone numbers can be completed in the Microsoft Teams admin center. For instructions on that process, see Transfer phone numbers to Microsoft Teams.
In some situations, you may have to manually submit a service request to get phone numbers, transfer phone numbers, release phone numbers, or change addresses. To see what's required for each country and region or to learn more about number porting, see Manage phone numbers for your organization.
Use the steps in this article to manually submit a port order if you're unable to use the porting wizard in the Teams admin center.
Manually submit a new port order request
To manually submit a new port order, upload your completed Letter of Authorization (LOA) form directly to the TNS Service Desk.
- Download the LOA for your country or region.
- Complete the form.
- Send it to the TNS service desk.
For more information about LOAs to port/transfer existing phone numbers and additional documentation requirements, see Manage phone numbers for Calling Plan.
What else should you know about number porting
To use Calling Plans, you must purchase and assign licenses to your users. See Teams add-on licensing.
You must assign the new phone numbers you have to each of your users. See Assign, change, or remove a phone number for a user.
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