Microsoft Teams PSTN blocked users report

The PSTN blocked users report in the Microsoft Teams admin center shows you the users in your organization who are blocked from making PSTN calls in Teams. You can view more information about each blocked user, including their assigned phone number and the reason they were blocked from making calls.

View the PSTN blocked users report

In the left navigation of the Microsoft Teams admin center, click Analytics & reports > Usage reports. On the View reports tab, under Report, select PSTN blocked users, and then click Run report.

Screenshot of the PSTN blocked users report report in the admin center.

Interpret the report

Callout Description
1 Each report has a date for when it was generated. The reports usually reflect a 24 to 48 hour latency from time of activity.
2 The X axis is the date. The Y axis is the number of users.
Hover over the dot on a given date to see the number of users blocked on that date.
3 The table gives a breakdown of all users who are blocked from making PSTN calls. It shows all users who have Phone System or Audio Conferencing assigned and gives you more information about each user.
  • Display name is the display name of the user. You can click the display name to go to the user's setting page in the Microsoft Teams admin center.
  • Phone is the number that's assigned to the user.
  • Blocked reason is the reason the user is blocked from making calls.
  • Blocked action tells you whether the user is blocked or unblocked from making PSTN calls in Teams.
  • Blocked time is the date and time (UTC) that the user was blocked from making calls.
To see the information that you want in the table, make sure to add the columns to the table.
4 Select Edit columns to add or remove columns in the table.
5 Select Full screen to view the report in full screen mode.