View offline sync status

The offline sync (globe) icon indicates the synchronization status of the Power Apps mobile app. At a glance, you can tell whether:

• The app is connected to the network
• A data refresh is in progress
• Updated data on the device is waiting to synchronize with the server
• The app experienced an error or warning while syncing

The offline sync icon is always visible in the main app navigation bar on iOS, Android, and Windows devices. (It's not visible in web browsers.)

Sync status icons

The offline sync (globe) icon changes based on the app's sync status. The following table describes the possible sync states and the icons associated with them.

Icon	Description
	The app is connected to the internet.
	The app isn't connected to the internet.
	The app is syncing data.
	The app has pending changes to upload.
	The synchronization process encountered an error.
	The synchronization process encountered a warning.

Types of offline syncs

Data is synchronized from Dataverse to your device over the lifetime of your app using several synchronization modes.

• First sync: This offline sync is the initial offline sync that occurs for the Power Apps mobile app. All data in the offline profile is downloaded to the device. A user must use the Power Apps mobile app in online mode until the first sync is completed.

  The first sync, which is the longest, is triggered when you sign in to the Power Apps mobile app. It also triggers after using the Reconfigure action (not recommended).

• Delta sync: This offline sync is faster than the first sync and occurs regularly based on the offline configuration for the organization. For example, a delta sync could occur every five minutes. Only data that changed since the last sync downloads to the mobile device.

• Full delta sync: When you select Refresh on the Device status page, you trigger a full sync. A full sync doesn't redownload data, but it does recheck every record on the device, so it might take longer than a regular delta sync.

• Grid sync: If you select Refresh on a grid or calendar view, the app immediately synchronizes all tables visible in the view. When the sync is complete, the view refreshes automatically.

Device Status page

When you select the offline sync icon, the Device Status page opens. The Device Status page provides details such as the network status, what data was downloaded, whether data is waiting to be uploaded, or the amount of storage the app uses.

Sync status

The Sync status area of the page tracks the overall offline status of the app. If the status is in error, see Troubleshoot offline sync errors and the Downloaded data area provides the status of each individual table. When the status appears as Available, offline mode is available and data synced successfully.

The status can be Not available due to an error during the first sync or if you dismissed downloading offline data (only applies to offline classic mode). If the status is Not available, try downloading the updates again.

You can use the Device Status page to see the number of files and images to be downloaded and the current progress in the Files available section.

Offline sync settings (Preview)

[This section is prerelease documentation and is subject to change.]

If your admin activated sync settings for the app, you can control when offline synchronizations are triggered.

• Set the Wifi only setting to On to sync your data only when the device is connected to a Wi-Fi network. Turn on this setting to reduce cellular data and battery usage, especially in low-network areas.

• If you want to sync less frequently, change the sync interval value from the Auto sync setting. You can keep the default value, as defined by your admin, by selecting Auto or you can pick a longer interval that meets your needs. If you choose Manual, the sync only happens when you select the Check for updates button in the Device Status page.

Important

• This is a preview feature.
• Preview features aren't meant for production use and might have restricted functionality. These features are available before an official release so that customers can get early access and provide feedback.

Online mode (Preview)

[This section is prerelease documentation and is subject to change.]

If your admin activated online mode for the app, you can temporarily switch the app to online mode.

If you want to access online data directly from the server and your device is connected to the network, set the Online mode setting to On. In this mode, the app loads data directly from the server in grids, forms, and search pages. You can change back to offline mode anytime by setting the Online mode to Off. If you close the app and open it again later, Online mode is automatically reset to Off.

When you work in online mode and the device loses network connectivity, you see the notification: Network disconnected. Switch to offline mode to continue working with the app. Use the Switch button to open the Devices Status page and set Online mode to Off.

Important

• This is a preview feature.
• Preview features aren't meant for production use and might have restricted functionality. These features are available before an official release so that customers can get early access and provide feedback.

Notifications

On iOS, Android, and Windows devices, app sync notifications are consistent across the different sync states.

Known issues

• The first time the app syncs, the offline sync icon continues to spin until the user switches from online mode to offline mode.

• If the app has pending changes to upload, the number shown is the total of individual updates applied to rows, files, and images in your app, as opposed to the number of updated rows, files, and images.

Related information

Troubleshoot offline sync errors in the Power Apps mobile app