View offline sync status

Article
06/06/2024

The offline sync (globe) icon indicates the synchronization status of the Power Apps mobile app. At a glance, you can tell whether:

The app is connected to the network
A data refresh is in progress
Updated data on the device is waiting to synchronize with the server
The app experienced an error or warning while syncing

The offline sync icon is always visible in the main app navigation bar on iOS, Android, and Windows devices. (It's not visible in web browsers.)

Sync status icons

The offline sync (globe) icon changes based on the app's sync status. The following table describes the possible sync states and the icons associated with them.

Icon	Description
	The app is connected to the internet.
	The app isn't connected to the internet.
	The app is syncing data.
	The app has pending changes to upload.
	The synchronization process encountered an error.
	The synchronization process encountered a warning.

Types of offline syncs

Data is synchronized from Dataverse to your device over the lifetime of your app using several synchronization modes.

First sync: This offline sync is the initial offline sync that occurs for the Power Apps mobile app. All data in the offline profile is downloaded to the device. A user must use the Power Apps mobile app in online mode until the first sync is completed.

The first sync, which is the longest, is triggered when you sign in to the Power Apps mobile app. It also triggers after using the Reconfigure action (not recommended).
Delta sync: This offline sync is faster than the first sync and occurs regularly based on the offline configuration for the organization. For example, a delta sync could occur every five minutes. Only data that changed since the last sync downloads to the mobile device.
Full delta sync: When you select Refresh on the Device status page, you trigger a full sync. A full sync doesn't redownload data, but it does recheck every record on the device, so it might take longer than a regular delta sync.
Grid sync: If you select Refresh on a grid or calendar view, the app immediately synchronizes all tables visible in the view. When the sync is complete, the view refreshes automatically.

Device Status page

When you select the offline sync icon, the Device Status page opens. The Device Status page provides details such as the network status, what data was downloaded, whether data is waiting to be uploaded, or the amount of storage the app uses.

The status page of a mobile app showing the sync settings.

Sync status

The Sync status area of the page tracks the overall offline status of the app. If the status is in error, see Troubleshoot offline sync errors and the Downloaded data area provides the status of each individual table. When the status appears as Available, offline mode is available and data synced successfully.

The status can be Not available due to an error during the first sync or if you dismissed downloading offline data (only applies to offline classic mode). If the status is Not available, try downloading the updates again.

You can use the Device Status page to see the number of files and images to be downloaded and the current progress in the Files available section.

Offline sync settings

If your admin enabled sync settings for the app, you can control when offline synchronizations are triggered.

Set the Wifi only setting to On to sync your data only when the device is connected to a Wi-Fi network. Enable this setting when you need to save your data plan or your battery, especially if you are in a low-network area.
If you want to sync less frequently, change the sync interval value from the Auto sync setting. You can keep the default value as defined by your admin by selecting Auto, or you can pick a longer interval that meets your needs. If you choose Manual, the sync only happens when you select the Check for updates button in the Device Status page.

Notifications

On iOS, Android, and Windows devices, app sync notifications are consistent across the different sync states.

Known issues

The first time the app syncs, the offline sync icon continues to spin until the user switches from online mode to offline mode.
If the app has pending changes to upload, the number shown is the total of individual updates applied to rows, files, and images in your app, as opposed to the number of updated rows, files, and images.

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