Microsoft Power Virtual Agents documentation

Discover how to build AI-driven chatbots easily with Power Virtual Agents with online training courses, docs, and videos. Learn how to quickly and simply integrate chat into your web site.

Get Started

What is Power Virtual Agents?

What's new

What's new in Power Virtual Agents?

Training

Power Virtual Agents training

Concept

Troubleshoot

Create

Try/Buy

• Sign up for free
• Buy license

Fundamentals

• Use the web app
• Use the unified canvas to build bots

Create bots with generative AI

• Use generative AI to build bots fast
• Tell your bot what it should do
• Make your bot useful from day one
• Build a bot with generative AI from the ground up

Enhance and improve your bots

• Use entities and slot filling
• Use end-user authentication
• Use Microsoft Bot Framework Skills

Best practices guidance

• Topics best practices
• Trigger phrases best practices
• Measuring chatbot engagement

Administer and extend

Administer Power Virtual Agents

• Assign licenses
• Working with environments
• Export and import bots using solutions

Publish and integrate

• Configure demo and live sites
• Publish to Microsoft Teams
• Publish to Facebook

Monitor and diagnose

• Use analytics to improve your bot
• Analyze bot performance and usage
• Analyze topic usage

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See also

Dynamics 365

The next generation of CRM and ERP applications

Microsoft Azure

Ever-expanding set of cloud computing services to help your organization meet its business challenges