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Access to this page requires authorization. You can try changing directories.
Note
Use this guide when A customer cannot create a Microsoft support request because of permissions, entitlement, licensing, subscription coverage, or portal-access limitations. Direct the customer to the appropriate official troubleshooting, documentation, diagnostic, or the following community resource.
Recommended next steps
- Confirm the customer is using the portal for the affected product or workload.
- Check the product guidance for required roles, subscriptions, and support eligibility.
- Use the following self-help resource to search troubleshooting guidance, documentation, diagnostics, and known issues.
- For a public technical question, use Microsoft Q&A and avoid including confidential, personal, or tenant-specific data.
- If support access is expected but unavailable, ask the customer to contact their tenant administrator or the owner of their Microsoft support agreement to verify access and entitlement.
Azure and developer portals
| Portal | Portal URL | Self-help resource | What customers can use it for |
|---|---|---|---|
| Azure portal | portal.azure.com | Azure troubleshooting | Product-specific troubleshooting articles for Azure services. |
| Azure Government portal | portal.azure.us | Azure Government documentation | Azure Government setup, service, and portal guidance. |
| Microsoft Entra admin center | entra.microsoft.com | Find help and get support for Microsoft Entra | Documentation, community options, diagnostics, and support-access guidance. |
| Azure Marketplace | azuremarketplace.microsoft.com | Get support for commercial marketplace products | Guidance for marketplace purchases, offers, publishers, and support paths. |
Microsoft 365 portals
| Portal | Portal URL | Self-help resource | What customers can use it for |
|---|---|---|---|
| Microsoft 365 admin center | admin.microsoft.com | Get support for Microsoft 365 for business | Support prerequisites and Microsoft 365 help options. |
| Microsoft Purview | purview.microsoft.com | Microsoft Purview troubleshooting | Troubleshooting for eDiscovery, audit, DLP, retention, encryption, and related workloads. |
| Microsoft Defender portal | security.microsoft.com | Contact Microsoft Defender support | Support-widget guidance, suggested articles, prerequisites, and service-request information. |
| Microsoft Intune admin center | intune.microsoft.com | Get support in the Microsoft Intune admin center | Support Assistant, diagnostics, role requirements, and self-service guidance. |
Power Platform and analytics
| Portal | Portal URL | Self-help resource | What customers can use it for |
|---|---|---|---|
| Power Platform admin center | admin.powerplatform.microsoft.com | Power Platform troubleshooting | Troubleshooting for administration, Power Apps, Power Automate, Dataverse, Power Pages, AI Builder, and Copilot Studio. |
| Power BI / Fabric | app.powerbi.com | Power BI support options | Available Power BI support and self-help options. |
| Copilot Studio | copilotstudio.microsoft.com | Get help and support for Copilot Studio | Copilot Studio help, troubleshooting, and support guidance. |
Important notes
Note
Community option: Microsoft Q&A can be used for public technical questions when a support ticket cannot be opened.