Manage Support requests

To review, manage, or update Microsoft Support requests, click on “Manage all support request” in the blue banner.

The Manage Support requests page includes filters for State, Product, and Severity to find your cases easier and faster. Also, you can find Support requests - regardless of location - by simply entering the Support request ID in the find request box.

Expand a Support request to see the details of a support request.

A Microsoft representative is available if you have questions or need help with your Microsoft support agreement and services; the contact information is available on the bottom of the Services Hub Home page. 

Unassigned Support Request Experience

In some situations where customers have multiple workspaces, it is not clear which workspace a support request belongs. In this situation, you need to assign that support request to the proper workspace for visibility on Services Hub.

To make this process easier, the Unassigned Requests experience shows a full list of support requests using the entire page.

Once you select "Assigned Support Request Now," you will be taken to the full list of open requests that aren't assigned.

View notes from your Incident Manager on the Support Requests list page

Quickly and easily view important notes on Support Requests from the View all requests list page. Incident Managers can write a note with any important details directly on the Support request within Services Hub. Those notes are visible on the Support Request details page, as well as the view all Support Requests list page. You can easily and quickly read the notes as you view the list of Support requests. This allows your Incident Manager to provide more efficient communication that you can quickly see at any time.

Provision Support Contacts and Permissions

For information on how to designate Support Contacts and manage their permissions, see Manage Users.