Surface Management Portal overview

Article
05/05/2023
Applies to:

Windows 10, Windows 11

Built into Microsoft Intune admin center, the Surface Management Portal provides a centralized solution to self-serve, manage and monitor Surface devices at scale.

Introduction

As a single environment for the end-to-end visibility of corporate or user-owned Surface devices, the Surface Management Portal lets you quickly see any issues that need prompt attention before they hit your help desk.

Get insights into device compliance, support activity, and warranty coverage. Quickly see the status of each device, which ones are still in warranty or expiring soon, and the status of active support requests with your hardware providers.

When your Surface devices are enrolled for cloud management and users log in for the first time, information from these Surface devices automatically flows into the Surface Management Portal, giving you a single pane of glass for Surface-specific device admin activities.

Get started

Azure AD roles for Surface Management Portal

Role	Permissions
Microsoft Hardware Warranty Administrator¹	View all service requests Create/manage device replacement requests Add/edit/delete ship-to address(es) Read-only access to the M365 tenant outside of the Hardware Support Portal
Microsoft Hardware Warranty Specialist¹	View own service requests Create/manage device replacement requests Read-only access to the M365 tenant outside of the Hardware Support Portal
Global Admin	View service requests Create/manage device replacement requests Add/edit/delete ship-to address(es) Create/manage users and their roles
Service Support Admin	View service requests Create/manage device replacement requests
Billing Admin	View service requests Create/manage device replacement requests Add/edit/delete ship-to address(es)

Requires Read Only Operator role for access.

Monitor Surface devices

Select Monitor to display insights for all your Surface devices, including:

Devices out of compliance, which could mean users can’t access information requiring Azure AD login.
Devices that aren’t registered.
Devices with critically low storage available on disk, a leading indicator of potential user experience issues.
Devices requiring updates.
Devices without drive encryption enabled.
Devices that are currently inactive.

Select View report to see details on each insights category, giving you diagnostic information that you can customize and export.

Tip

The portal shows device information for your top four registered devices with all others listed under Other. Select View report to see all your devices.

Device warranty and coverage

If you manage hundreds or thousands of devices, having direct access to the warranty status of each device is especially useful, letting you quickly see the following information:

Devices within the warranty period
Devices expiring
Devices out of warranty
Devices eligible for optional coverage

Support requests

The Surface Management Portal gives complete visibility into support activity along with the status of each request.

Create Support Requests

Newly added to the portal is the ability to create and submit new requests for one device or many.

Select Create support request.
Select the Product (Device) from the drop-down list.
Based on the Product selected, pick the device model.
Select the device or devices based on the serial number (SN).
Provide details and supporting information about the issue.
Provide your contact information and a contact preference.
Review and submit the request.

Tip

Track request status using the current insights and detailed views.

Try for free

Surface Management Portal is available to customers who use Microsoft Intune admin center and have enrolled Surface devices through Intune. If you’re new to Intune, set up your Intune tenant today by visiting Quickstart: Try Microsoft Intune for free.