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Surface portals overview

Surface portals provide IT admins with a centralized solution to manage and monitor Surface devices at scale, with insights and visibility into your environment.

With Surface portals, you can:

  • Centralize management of device warranties and support requests. Initiate single or bulk warranty claims.
  • Gain insights into your warranty status and claims—in a single view.
  • Monitor the health of all your Surface devices and get notifications about any unusual device status, which can help reduce IT costs.
  • Access a unified interface for Surface device management tasks.

Compare portals

Portal Surface Management Portal Surface Support Portal
Designed for Customers who already use Microsoft Intune to manage multiple devices at scale Microsoft 365 customers looking to streamline support for their employees & users
Platform requirements Microsoft Intune admin center Microsoft 365 admin center
Subscription E3/E5 subscription Microsoft 365 business account
Device registration Automatic device enrollment through Intune Manual device upload required
Roles/Access Global Admin, Global Reader, Hardware Admin, Hardware Specialist Global Admin, Billing Admin, Service Support Admin, Hardware Admin, Hardware Specialist
Device tech & administrative support Yes Yes
Device repair & exchange Yes Yes
Device warranty status Yes Yes
Device insights Health, Performance, Encryption, Compliance, Hardware usage None
Windows 11 eligibility status Yes No
Availability to all regions where Surface is sold Yes Yes
Bulk device service orders Yes Yes
API integration availability Yes No

Surface Management Portal

Commercial customers managing tenants via Microsoft Intune can use the Surface Management Portal to handle service requests for Surface devices.

Screenshot of Microsoft Surface Management Portal.

Surface Support Portal

Microsoft 365 Business customers can use the Surface Support Portal to handle service requests for Surface devices.

  1. Sign in to the Surface Support Portal - Microsoft 365 admin center.

Screenshot of Microsoft 365 admin center showing New repair request feature.

For full details, including instructions for streamlined access, see Surface Support Portal overview.

Prerequisites

Whether you're using the Surface Management Portal or the Surface Support Portal, you first need to configure at least one admin role. To learn more see:

Learn more