Set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service
This module examines how to deploy services as channels in Omnichannel for Customer Service and how to set up many different features that are available.
Learning objectives
In this module, you'll:
- Set up the Google Business Messages channel and workstream.
- Set up the Apple Messages for Business channel and workstream.
- Publish and edit rich messages.
- Manage authentication settings.
- Create payment profiles.
Prerequisites
Basic understanding of setting up channels in Customer Service