Configure and manage voice users

Microsoft 365
Microsoft Teams

Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.

Learning objectives

After completing this module, you'll be able to:

  • Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
  • Enable users for Direct Routing.
  • Manage per-user options for Teams Phone.


  • Knowledge of how to configure Teams Phone tenant settings for your organization, either using Calling Plans, Operator Connect, Teams Phone Mobile, or Direct Routing.
  • Understanding of the requirements for voice users, including dial plans, voice routing and numbering.