Gather customer feedback with Dynamics 365 Customer Voice

Business User
Functional Consultant
Dynamics 365
Customer Voice

Learn how to request and gather customer feedback by using Dynamics 365 Customer Voice.

Learning objectives

In this module, you will:

  • Learn how to improve relationships with your customers by reviewing feedback data.
  • Learn how to use templates in Customer Voice to create projects, surveys, and emails.
  • Discover how to collect feedback by using Microsoft Power Automate, Omnichannel for Customer Service, and Customer Service Insights.
  • Find out how to use Customer Voice to understand your clients' needs and requirements.


Basic knowledge of Dynamics 365 Sales, Dynamics 365 Customer Service, Omnichannel for Customer Service, Customer Service Insights, and Microsoft Power Platform