Design the Dynamics 365 deployment

Business Analyst
Business User
Functional Consultant
App Maker
Dynamics 365
Finance and Operations
Supply Chain Management
Business Central
Field Service
Customer Service
Project Operations
Human Resources
Intelligent Order Management
Power Apps
Power Automate
Microsoft Dataverse

Dynamics 365 apps offer well-defined and user-friendly applications with a familiar Microsoft appearance and behavior. Nevertheless, it's still important to customize for the users. As you learn about your customer, it's essential that you use what you've learned to design the Dynamics 365 deployment.

Learning objectives

In this module, you will:

  • Learn how to identify what users need and what they want.
  • Discover how to evaluate a problem or need from the perspective of a user, a business, and an app maker and then apply it to your design.
  • Learn how user adoption fits with a successful solution design.


  • Basic understanding of business applications
  • Ability to identify different needs of various users