Introduction to implementing Dynamics 365 Contact Center
Intermediate
Functional Consultant
Developer
Dynamics 365
Get ready to implement Dynamics 365 Contact Center with confidence. Discover what makes this platform AI-first, how its composable architecture replaces fragmented point solutions, and how to match the right deployment model to any customer environment. Walk away knowing how to evaluate cost, navigate compliance, and make the case for a modern contact center.
Learning objectives
After completing this module, you will be able to:
- Describe the core capabilities of Dynamics 365 Contact Center
- Explain the platform architecture and deployment models
- Identify key security, governance, and compliance features
- Describe the AI-first capabilities and pre-built agents in Dynamics 365 Contact Center
- Evaluate licensing options and total cost of ownership
Prerequisites
None