Monitor and optimize Microsoft 365 AI services
Intermediate
Administrator
Microsoft 365
Microsoft 365 Admin Center
Learn why Microsoft 365 offers several Microsoft Copilot and agent report sources, choose the right one for a given question, reconcile Microsoft 365 and Microsoft Foundry costs without double-counting, and use Microsoft 365 Service Health and Copilot controls to diagnose AI-service issues honestly.
Learning objectives
After completing this module, you can:
- Select the correct report source to answer a specific Microsoft Copilot or agent adoption, productivity, or ROI question.
- Read the Copilot usage report and the separate Agent usage report to distinguish licensed access from actual adoption.
- Reconcile Microsoft 365 AI services costs across the Microsoft 365 admin center and Microsoft Cost Management.
- Use Microsoft 365 Service Health and the Copilot Control System's three-pillar governance model to monitor AI-service health and recommend admin actions that improve adoption.
Prerequisites
- Experience administering Microsoft 365 workloads.
- Experience with Microsoft Entra ID identity and access concepts.
- Familiarity with Microsoft Copilot and its capabilities.