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Summary and resources

Completed

Now that you have reviewed this module, you should be able perform they key Teams Phone monitoring and troubleshooting tasks.

• Diagnose and troubleshoot phone number assignment

• Diagnose and troubleshoot Microsoft Teams client issues

• Diagnose and troubleshoot call failures and quality issues

• Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)

• Diagnose and troubleshoot Direct Routing issues

• Troubleshoot and monitor Teams devices

With client issues, phone number assignment and Direct Routing issues aren't likely to be regular occurrences. Call quality and failure issues are something that you should expect to encounter and review regularly. It's important to get familiar with Call Quality Dashboard.

Devices will automatically update, but you should still check on your device status in Teams admin center regularly and consider setting up alerts for Microsoft Teams device health.

Resources

Use these resources to discover more background details of the described topics from this module:

• Use log files in troubleshooting Microsoft Teams - Microsoft Teams | Microsoft Docs

• Information about Teams known issues - Microsoft Teams | Microsoft Docs

• Add and update reporting labels for Call Analytics - Microsoft Teams | Microsoft Docs

• Self-help diagnostics for Teams administrators - Microsoft Teams | Microsoft Docs

• Upload tenant and building data in Call Quality Dashboard (CQD) - Microsoft Teams | Microsoft Docs

• Use Power BI to analyze CQD data for Microsoft Teams - Microsoft Teams | Microsoft Docs

• Download CQD Power BI Query Templates from Official Microsoft Download Center

• Microsoft Teams devices Monitoring and Alerting - Microsoft Teams | Microsoft Docs

• Use CQD to manage call and meeting quality in Microsoft Teams - Microsoft Teams | Microsoft Docs

• Monitor and troubleshoot Direct Routing - Microsoft Teams | Microsoft Docs

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